Re: Audi Q5 - Ownership Review The car came back from the workshop a few weeks back - had sent it there for coolant leakage. Audi service is just like that box of chocolates from Forrest Gump - you never know what you are going to get on the day. A few months back, when my driver went there with the low coolant issue, they had a quick look, seemed to think everything was OK, and topped up the coolant for free. So nice, I thought! If it had ended there...
Obviously, there was something else that was wrong, and so in 2-3 months, we were back to a low coolant situation. This time, I asked them to do a thorough check. After 2 days of checking, they came back indicating that there was a pipe leakage, and no option but to replace it. They'll keep the car until replacement. How long? Without batting an eyelid, they said two weeks since the part has to come from Germany. In Audi's service world, it is absolutely fine to keep someone's car for two weeks so that they don't have to keep parts (it's happened to me multiple times before). No replacement offered.
Only six months back, I had paid 2.5 lakhs for extended warranty for the 6th and 7th years. Told them to use that. They said they cant since it doesnt cover wear&tear and rubber parts. This was definitely not a wear&tear part, and I went back to read the fine print about rubber. The warranty does not say it wont cover rubber parts. Fired the service advisor. He went back and Audi thankfully agreed with me. This experience is not for beginners.
Come two weeks, and I'm following up. Parts in delhi, will come in 2 days. After 2-3 days, on a Saturday, I'm told it will be delivered on Monday. On Monday, I am told it will be delivered tomorrow. On Tuesday, the guy calls me at 10 pm saying he is leaving the workshop to deliver the car by 11 PM. Told him to come the next day, and the driver's trying to explain to me why thats not possible because his morning is booked up. Obviously, I had to go into fiery mode again.
The cars all good and fine, and continues to be a joy to drive, but every time an issue crops up, really tests your patience. |