The Defender has been running on the factory fitted tyres (Continental Cross Contact AT) for all these years and they still have a lot of tread left. However it is not recommended to use tyres for more than 5 or 6 years and they have already crossed 8 years and covered close to 80K Kilometers. So decided to change them. However it was very difficult to finalise the tyre that I wanted as there are so many options. My first preference was BF Goodrich KO2, but they were turning out to be very costly. After looking at many other options and reading a lot of reviews, finally settled for Insa Turbo Dakar. I wanted to upsize as well because the 245 section tyres look skinny on the Defender. So opted for the 265/75/R16 tyres.
The overall buying and fitting experience was not at all smooth to say the least. For our Range Rover Sport we had used Balckcircles.com and it was an excellent experience. But I could not find the tyres I wanted on that website, so opted for a new one called 4x4tyres.co.uk. While Blackcircles had an option to fit the tyres at home which I had availed for the RRS, this website did not have that option. I chose a nearby tyre shop for fitment that was just 2.5 miles from my home.
First incident: A couple of days prior to the scheduled date I got a call from 4x4tyres that the shop I had selected is no longer associated with them and that the nearest one was 15 miles away. I had no option but to agree to that or had to cancel the order. So I obliged.
Second Incident: Went to the shop 15 miles away on a Saturday morning, showed them the email confirmation and they replied that they have not received the tyres from 4x4tyres. I was shocked and called up the tyre company. The representative who picked up the phone said thjat nothing could be done on a Saturday as their national co-ordinator does not work on Saturdays. He said they will respond to me on Monday. I had to miss a greenlaning event that I really wanted to attend in order to fit the tyres and at the end it was for nothing.
On Monday there was no update from the company even after following up. On Tuesday the tyre co-ordinator called and said it was the garage's mistake as they had delivered the tyres but the garage had not updated the inventory. However as a goodwill she offered to refund the fitting charges of £50. I was not happy with it but at least she tried.
Third Incident: Next Saturday I went to same garage and the manager said that the main person who changes tyres is off sick and it will take more time. I told him that this was the second day I was coming and he could have at least called me up to re-schedule the appointment. Anyways, he said not to worry and that he would be able to sort it out.
After sometime they put the car on the ramp and took out one wheel.
However after trying for half and hour they could not take the tyre off the rim. I was amazed at their stupidity! On top of it they chipped the paint on the alloy at one place. Finally they gave up and told me to come back at a later date. I lost my patience by this time. I called up the co-ordinator and blasted. I told her that I wanted to cancel the order and wanted compensation for my time wasted and the damaged wheel.
She handled it quite calmly and said that she will try her best to rectify the situation if I gave them one more chance. She called me back after sometime and said that I would not have to go back to that garage and that she will arrange for a company to come to my place and fit the tyres. On top of that they would refund me another £50 as compensation.
On the designated day a person came to fit the tyres at our place and finally things got sorted. On top of that the company refunded another £100 as goodwill gesture making the total refund amount to £200. This was a substantial amount considering the price of the tyres.
Before and After photos
I have driven only a few miles after the change and will have to drive more to write a comprehensive review. All I can say for now is that the pattern is very aggressive and there is substantial road noise compared to the Continental tyres.