Dear M3_07 As a special case and in my case only Tata Motors supplied a vehicle directly to me that they themselves told me that first time in Tata Motors history we are suppling a vehicle directly to a customer, they made a great help to me, they are the people who made my dream come true and I really appreciate their GM, + 2 more Sr. Executives for their whole-hearted support and assistance in getting me my Dream Vehicle Safari Petrol VXi 4x4 Quartz Black.
I will sum-up the story here
We have decided to buy the vehicle in August 2006 (ONAM Season) accordingly we have approached RH Motors, Calicut, negotiated and placed our Order with a DD of Rs. 1 lakh as advance deposit. They kept the order with them for 2 weeks and encashed the DD. Thereafter they came back and asked for 100% payment in advance to place their order on Tata Motors for the vehicle, we turned them away. Secondly we approached Koyenco Autos-Calicut in December 2006 (to avail X-mas and year end rebate/discount) and placed our order with a Rs. 1 lakh DD. Same way they also they kept my order with them for 3 weeks, encashed the DD and finally return to me and said that Tata Motors stopped manufacturing Safari Petrol, Quartz Black colour is stopped and so on. Thereafter, Koyenco-Cochi Representative contacted us and accepted our order and the DD for Rs. 1 lakh and promised to deliver the vehicle in 30 days. They also played the same drama and utilized my money for their needs for a month and came back and told that TATA Motors stopped manufacturing Safari Petrol Vehicles and if you need Safari Dicor, we can supply it. I said I do not need your service anymore and asked to return my Deposit. When all my attempts (total 4 attempts) with TM dealers failed, and lost all my hopes to get my dream vehicle starting fading, in May 2007, I have directly contacted the General Manager of Tata Motors Ltd. Mr.Debasis Rey in Mumbai and explained everything that I faced with their Dealers in Kochi & Calicut. He was so gentle & nice, he said sorry to me first, and instructed their Southern Divisional Incharge to take stern action on these errant Dealers for their non-cooperative attitude, mis-guiding and giving wrong information thereby tarnish the image of Tata Motors. He promised me that We (TML) will supply you your dream vehicle directly and asked me to place your order by e-mail to their Mr. Sanjay Gupta, TML, Pune indicating the Model of Safari and the colour of your choice. He specifically said no need for advance payment. We shall deliver the vehicle maximum by 20-25 days. They even asked me Calicut or Cochin near to your place Palakkad. They updated me about the progress of the vehicle manufacture and its despatch position by e-mail, and as promised they despatched the vehicle in 20 days and informed me the vehicle is arrived at Kochi Show-room and ready for delivery. Accordingly we went to Kochi, the same day Sundaram Finance Representative handed over the DD to them and TML Sales Manager handed over the key to my Wife. Gifts and Vehicle cover were already kept inside the vehicle and the vehcle was kept separately under the control of TML Sales Manager, did not allow anyone of the Dealer even to touch the vehicle, and No PDI was done on my vehicle. Thereafter TML-Pune has sent me a DD for Rs. 15,000/-as their Cash Discount. I did not bother for Cash Discount, even if I do not get any cash discount, my aim was to own our Dream Vehicle at at Cost and finally TML made my dream come true, because of them today I own Safari Petrol VXi 4x4 Quartz Black in which I really feel proud, fortunately my Vehicle is free from all defects and problems, running very well, already crossed 7000 kms approx. still it is as brand new, that that's our Heart.
Sorry for such a lengthy detail, b.cos this is an eye-opener to anyone who is facing humilition or harrassment from the dealer of their respective areas, they can directly contact Tata Motors and seek their intervention and cooperation. They are always there to help anyone who needs them badly.
byeeeeeeeeeeeeeeeeeee |