Delivery Issues and Initial Ownership Delivery Issues
Just when I was taking delivery of the car on 5th Wednesday, I noticed a small scratch on the right side of the rear bumper. Though the dimensions of the scratch were in millimeters, I was not happy. I requested for a bumper replacement and surprisingly the sale executive readily agreed. He told me to drop the car off the next day morning. He would send it to the Hosur road stockyard and I can pick it up back by evening. He wanted time till evening because morning he was going to send the car for registration (car was partially registered - only road tax was paid, rest was not yet done). So I drop it off on Thursday morning and promise to be back by evening before dusk. But matters at office kept me busy and I could only manage to reach the showroom only after 7pm. It was already dark and I could immediately notice that the bumper had been repainted and not replaced. The area that was painted was rough and did not match the initial smooth finish. I pounce on the sales exec and he promises to get it replaced. I reach home unhappy. At home, discuss the same with my bro and he told me that since the new bumper would be replaced by hand and not in the assembly line, the bumper might not get the same amount of fit. So after much discussion, I agreed to not have the bumper replaced but however wanted it to be rubbed and polished to at least a similar to factory finish. My brother goes to the showroom next day and tries to get the staff to polish it. Things improved a bit, but were still not the best. I asked him to get the car home and I would take it to the showroom again on Saturday.
Friday was the day I could drive the car to office and run the car for more than 20-30kms. During this run, I noticed a few more problems.
1.A very little but distinct abnormal sound when I would press the clutch.
2.The wheel alignment was not done properly and the car was pulling very slightly to the left.
3.The inside of the black B-pillar sticker was not properly stuck.
4.Temperature guage is always at 50% - Is it not supposed to be at 25%.
Come Saturday morning, I land at the showroom at 10AM. Meet the concerned exec and ask him to get all my problems resolved.
1.The problem with the clutch is resolved. They take it inside and do some stuff to the clutch and its fine now. 1st problem resolved.
2.Wheel Alignment - The guy who was supposed to do the wheel alignment has not come sir, so can you please come tomorrow. So this goes into the pending bucket.
3.B pillar sticker - I asked them to remove this existing one and replace with a new one. But the response was ‘ Sir, No stock, will resolve this in first service’.
4.I was told that, it’s going to be like that itself. I am ok with it as far as it does not reach beyond that. Other GP owners, is it how it’s in your cars as well?
The main problem about the bumper repaint was slightly resolved by applying rubbing compound and polishing the affected area. Again this solved the problem but I have not got the factory finish.
Once everything was done. I wrote a letter to the manager of concorde listing all the above problems and that they have to be resolved. And asked the sales exec to sign it and keep a copy of the same in his file. So overall, this has been the state of affairs. Apart from this I have not faced any other technical problem with the car.
Blue and Me however is not able to copy my phone’s address book. I have a nokia E62. But I hope to solve this problem by changing my phone: D Initial Ownership
I have been driving the car in city limits itself ever since and have clocked close to 450kms. The average as per the ODO is hovering between 14.5-15kmpl (50% AC). I maintain a driving style of not going over 2000rpm except for a few occasional surges where the meter goes close to 3500 rpm. This surge hardly lasts for a few seconds if not more.
A question I would like to ask the gurus is, Can I take the car out on a long drive over the weekend? I am looking at clocking close to 800-1000kms in 2 days. Is it advisable?
Another thing that I noticed is when I place my foot on the clutch, I feel a sense of a very slight vibration. I did not have these on my earlier palios. This is my first diesel car and I am not sure this is normal. Please advise.
Also the placement of the clutch is not as comfortable as it was in my previous palios. Its a tad higher.
Edit - Sorry for the delay in the snaps guys; Photos will be taken and uploaded over the weekend.
I think, I forgot to mention the variant. Its an Emotion Pack Diesel.
Last edited by gods-envy : 13th August 2009 at 12:02.
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