Re: Sidewall crack on Yokohama Earth-1 within 1 year; company says no warranty. EDIT: Solved (page 2 Hi, I will give you suggestion based on my experience as an tyre Engineer and worked with 2 major MNC into tyre warranty and development
First tyre damage are not covered under warranty.
Now if you want to cover your tyres under unconditional warranty, you need to have unconditional warranty card and if that is not available your tyre dealer should have registered your tyre on the company site under that policy.
Note warranty card should have clear information of unconditional warranty info and should have your tyre invoice no.and tyre serial no.on it
Now second point your tyre serial says it's 2019 tyre now you need to make sure that 2019 tyres were having that policy. It might be like that tyres manufactured in 2020 and above might have unconditional warranty and not 2019.
So do a call with tyre engg and politely ask him clear reason why the tyre is rejected and if you have tyre warranty card with unconditional warranty help him with that and in that case he cannot reject, else dealer has to accept his mistake.
Another point to note many unconditional warranty for tyres do not cover tyre running flat, means tyres which are run without air or at low air and that has resulted in tyre failure. Problem is customers don't understand the fine lines and claim them for replacement.
So make sure with the engineer on what grounds it's been rejected.
Hope that help you.
Pls ignore my typos.
Yeshwant |