Horrid Experience With Michelin - Issue Resolved

lohithrao · 6th March 2009, 17:55

Dushmish, If all consumers were like you we wont have had bad products/dealers at all

Congrats!

dushmish · 7th March 2009, 14:39

Hi felles! Got the tyres changed this morning. The car is floating! It feels a different world from stock JK Vectras. The experience was good at Premji's. I realised the difference the two dealers. This one had a much cleaner shop. Tyres very neatly stacked. Had a much wider range of stock. It took me one hour for the tyres to get changed, balancing and alignment. Shall pick the binocs now if time permits. Getting a teflon coating done right now. Thanks all for your comments and encouragement. TBHP proved to be very helpful through the experience.

live2drive · 7th March 2009, 14:43

Quote:

Originally Posted by dushmish

Hi felles! Got the tyres changed this morning. The car is floating! It feels a different world from stock JK Vectras. The experience was good at Premji's. I realised the difference the two dealers. This one had a much cleaner shop. Tyres very neatly stacked. Had a much wider range of stock. It took me one hour for the tyres to get changed, balancing and alignment. Shall pick the binocs now if time permits. Getting a teflon coating done right now. Thanks all for your comments and encouragement. TBHP proved to be very helpful through the experience.

So finally changed the tires.

Were you billed for the balancing and alignment?

palioman · 7th March 2009, 16:34

Hello dushmish, good to know you have some sort of closure.
Personally I vouch for the Michelins XM + Energy tyres. I had exchanged the stock JK Vectras on my Swift VDi for a size upgrade to the Michelins ( on stock rims)and I daresay, am very satisfied. The RPM has marginally increased by 100, but the grip and ride are good.
I drove for 150 kms with a nail stuck in the left rear tyre before I realized that the pressure was low.
Inflated it and drove another 80 kms , again checked the pressure ( I carry a digital tyre pressure gage with me). Pressure had dropped from 34 psi to 18 psi on both occasions. Then I realised that there may be a puncture, sure enogh on taking it back to the dealer the same was confirmed. A 2 inch nail..and I had touched speeds of 140 kmph blissfully unaware.

. That was about a year ago. Till now no punctures 13000 kms later through all sorts of terrain and I am happy to report that the pressure drop on all 4 tyres is minimal .( I charge them about once in a month or greater). Fuel efficiency hovers around the 18 kmpl mark in drive as you please moods.So enjoy with your Michelins.!
Oh and by the way , what the Michelin man told you is right, any tyres with a manufacturing date within 3 years is fine. !

Nikhilb2008 · 7th March 2009, 18:09

Obviously not! when the Michelin CEO gives his word that alignment and balancing will be free, why will dushmish be billed?

TOR · 10th March 2009, 12:29

@dushmish

First off congrats on the resolution of the issue.

I too faced a similar situation(though with much faster/favorable resolution) during the up gradation of my 165 Dzire JK to 185 XM1+. Same reported in this thread.

What i learned from the episode was that multi-brand tyre dealers are least customer oriented and no single manufacturer can can instill any amount of decency in them!

Lalvaz · 16th March 2009, 16:47

Quote:

Originally Posted by TOR

What i learned from the episode was that multi-brand tyre dealers are least customer oriented and no single manufacturer can can instill any amount of decency in them!

Don't think its fair to generalize. I bought my tyres from a multi-brand tyre dealer and I think it was an excellent buying experience. The shop had fresh stock, which was stored correctly. They had all the required equipment, and changed all 5 tyres with wheel alignment and balancing within an hour. They were transparent in their dealings, and quoted me a fair price. They offered me freebies of their own accord, and gave me a good perspective of the sales figures for different brands, with pros and cons of each brand too.

gopa99 · 29th September 2010, 12:07

I too burnt myself with a set of Michelin tires from Bangalore, M/s Balaji Tires at Mission Road (The age old Mr Tire Balaji himself) for my ZEN.

One of the tires is badly leaking air pressure and the dealer whom i visited thrice after the incident is absolutely shameless about helping me through.

The tire gets to 12 - 15 psi with in days of refilling. The dealer replaced the valve without any avail and now he is convinced the tire needs a change, and so he is as cold as in ice berg!

I just picked up the customer care email id of Michelin from your thread. Any body got any contacts with the Michelin officials in Bangalore who can help me through this?

Thanks

Gopa

dushmish · 2nd October 2010, 19:36

Reach the local Michelin Area Manager, he is best placed to help.

6th March 2009, 17:55	#76
lohithrao Senior - BHPian Join Date: Feb 2007 Location: Kudla/Mangaluru Posts: 3,204 Thanked: 225 Times View My Garage	Dushmish, If all consumers were like you we wont have had bad products/dealers at all Congrats!
	() Thanks

7th March 2009, 14:39	#77
dushmish BHPian Join Date: Nov 2008 Location: Mumbai Posts: 418 Thanked: 82 Times View My Garage	Hi felles! Got the tyres changed this morning. The car is floating! It feels a different world from stock JK Vectras. The experience was good at Premji's. I realised the difference the two dealers. This one had a much cleaner shop. Tyres very neatly stacked. Had a much wider range of stock. It took me one hour for the tyres to get changed, balancing and alignment. Shall pick the binocs now if time permits. Getting a teflon coating done right now. Thanks all for your comments and encouragement. TBHP proved to be very helpful through the experience.
	() Thanks

7th March 2009, 16:34	#79
palioman BHPian Join Date: Oct 2007 Location: Dubai Posts: 53 Thanked: 2 Times	Hello dushmish, good to know you have some sort of closure. Personally I vouch for the Michelins XM + Energy tyres. I had exchanged the stock JK Vectras on my Swift VDi for a size upgrade to the Michelins ( on stock rims)and I daresay, am very satisfied. The RPM has marginally increased by 100, but the grip and ride are good. I drove for 150 kms with a nail stuck in the left rear tyre before I realized that the pressure was low. Inflated it and drove another 80 kms , again checked the pressure ( I carry a digital tyre pressure gage with me). Pressure had dropped from 34 psi to 18 psi on both occasions. Then I realised that there may be a puncture, sure enogh on taking it back to the dealer the same was confirmed. A 2 inch nail..and I had touched speeds of 140 kmph blissfully unaware.. That was about a year ago. Till now no punctures 13000 kms later through all sorts of terrain and I am happy to report that the pressure drop on all 4 tyres is minimal .( I charge them about once in a month or greater). Fuel efficiency hovers around the 18 kmpl mark in drive as you please moods.So enjoy with your Michelins.! Oh and by the way , what the Michelin man told you is right, any tyres with a manufacturing date within 3 years is fine. !
	() Thanks

7th March 2009, 18:09	#80
Nikhilb2008 Distinguished - BHPian Join Date: Jul 2006 Location: Bangalore Posts: 5,198 Thanked: 10,152 Times	Obviously not! when the Michelin CEO gives his word that alignment and balancing will be free, why will dushmish be billed?
	() Thanks

10th March 2009, 12:29	#81
TOR BHPian Join Date: Apr 2008 Location: Trivandrum Posts: 263 Thanked: 22 Times	@dushmish First off congrats on the resolution of the issue. I too faced a similar situation(though with much faster/favorable resolution) during the up gradation of my 165 Dzire JK to 185 XM1+. Same reported in this thread. What i learned from the episode was that multi-brand tyre dealers are least customer oriented and no single manufacturer can can instill any amount of decency in them!
	() Thanks

29th September 2010, 12:07	#83
gopa99 BHPian Join Date: May 2009 Location: Bangalore,Kochi Posts: 340 Thanked: 220 Times View My Garage	I too need Michelin contacts in bangalore I too burnt myself with a set of Michelin tires from Bangalore, M/s Balaji Tires at Mission Road (The age old Mr Tire Balaji himself) for my ZEN. One of the tires is badly leaking air pressure and the dealer whom i visited thrice after the incident is absolutely shameless about helping me through. The tire gets to 12 - 15 psi with in days of refilling. The dealer replaced the valve without any avail and now he is convinced the tire needs a change, and so he is as cold as in ice berg! I just picked up the customer care email id of Michelin from your thread. Any body got any contacts with the Michelin officials in Bangalore who can help me through this? Thanks Gopa
	() Thanks

2nd October 2010, 19:36	#84
dushmish BHPian Join Date: Nov 2008 Location: Mumbai Posts: 418 Thanked: 82 Times View My Garage	Reach the local Michelin Area Manager, he is best placed to help.
	() Thanks