It's been 10 days since we found out about the outstanding loan issue in the CIBIL report. Didn't post anything more because I was running from pillar to post trying to get this sorted, and because CIBIL tech support is moronic. I am including my experiences here so that others who face similar issues can try to solve it.
I got a copy of the CIR from Tata Finance after meeting the manager. To his credit, he tried his best to push the loan through. Here's what the report shows. It shows two outstanding loans - one from a credit card which was overdue by 11 lacs+, which was later written off. Dad has no idea what this could be. Even Tata Finance were convinced that it was an error, because there was simply no way a personal credit card belonging to a government employee could have such high credit limit.
The second one was for a loan of 3 lacs, taken in 2001, showing an outstanding of 96K. That's the one mentioned above. Since the loan provider was not named, Dad assumed that the loan was from HDFC. Then began the attempt to get the details of the loan.
First, we sent an email to CIBIL (info@cibil.com) , mentioning Dad's name, address, phone etc. They replied within a day, asking for the control number on the CIR. We sent that, and four days later, got the reply asking for voter's ID card no, PAN, phone numbers etc. We sent that in, and waited another two days before getting fed up and calling them. BTW their waiting tone is a message asking you to email them for speedier response. I talked to them and the person told me that I needed to send an email with Dad's address on it. I informed her that the address was in the first mail itself. They hadn't noticed it, right under his name! Anyway, after a lot of cajoling, I got the reply on email within the hour, including the loan details.
To my surprise, the loan was reported by SBI, not HDFC. From the account number, a few quick calls and some digging in old records at home, we deduced that the loan was my old educational loan. We didn't even consider it at the time, because it was already paid off in full in 2006 itself. Anyway, we went down to the bank (SBI Marakkada Rd. Branch, TVM) with a printout of the email. The manager was at a loss to explain how it was still in CIBIL after 4 years. But he immediately gave us a sealed certificate on SBI letterhead, stating that the loan was paid in full by 2006, taking care to mention both the name and the account number.
We took all these docs (closure certificate from bank, printout of all email to and from CIBIL, loan sanction letter, loan account statement issued at time of closure) to Tata Finance, who have forwarded it to higher authority for approval. All CIBIL cases have to be approved by regional manager or higher, depending on the outstanding amount.
As for the correction of CIBIL records, we have asked the branch to take it up, but were told that we had to contact the SBI loan department at Trivandrum for that. Going to do that tomorrow. |