30,000 Km service update of Honda City V Diesel

Honda might have discontinued the diesel variants of the 5th generation City sedan, but customers are sharing their ownership experience with deep insights.

BHPian mbit23 recently shared this with other enthusiasts.

On February 27, 2024, I went to Abhikaran Honda Indore for a 30,000-kilometer service on my Honda City V Diesel. I informed the service advisor about the clutch pedal noise and the steering tilting to the left. I had the clutch pedal noise problem before when I took my car in for a 20,000 km service; they lubricated the clutch, but the problem remained. We sat in the car, and I demonstrated to the service advisor the clutch pedal noise and steering issue. He assured me that the problems would be resolved and began listing them on the job card.

Also, without my permission, the service advisor added AC vent cleaning. I made it clear to him that I did not want any additional services beyond the 30,000-kilometer service. I was told that the car would be delivered to me in about 2–3 hours. When I went to collect the car, I sat in it to check if the clutch pedal noise was fixed. I pressed the clutch pedal, and the noise was still there. I asked the service advisor, and he said they lubricated the clutch and he didn't hear any noise. I told him to sit in the car and demonstrate the noise, but the advisor refused to accept that the noise was there. After repeatedly asking him to fix the problem, he told me it was a minor issue and not to worry. He told me that this problem affects all cars. I told him that if all the cars had this problem, we should check them.

Then we sat in two different Honda City, and there was no noise. I told him that even if it was a minor issue, it should be fixed because it could become a problem in the future, and the service center could blame it on my driving habits and charge me to replace clutch-related parts. He then called a mechanic, who began lubricating the clutch, but the noise persisted. Then, after a while, another mechanic checked and informed the service advisor that the switch assembly was the problem and asked to replace it. After replacing the part, the problem was resolved, and I drove the car and noticed that the same noise was coming from the brake pedal. I couldn't hear the brake pedal noise before because I assumed it was from the clutch. Then I told the service advisor that the same noise was coming from the brake pedal.

Now they told me that this noise is caused by dust in all cars and is a minor issue that you should not be concerned about. I told them that I hadn't seen this problem in any other older cars that my friends and family owned, so it was clearly a problem. (Before posting this, I also checked my Tata Zest, which is driven around 60,000 km, and my relatives Ford Figo, which is driven around 1,50,000 km, and they did not have this issue.) I then asked them to replace the brake switch assembly as well, but they informed me that in order to do so, they would first need to take out the new clutch switch assembly, then install the old switch assembly, record a video, and send it to Honda for further analysis.

Then we checked two more Honda City, and the clutch and brake noise issues were there in both of them. They now told me, sir, that you need not worry because the noise is also present in these two cars. I told them that just because those car owners didn't complain doesn't imply the problem doesn't exist; you should fix it, even if it's a minor issue. And now that you have diagnosed the issue, just change the part and inform Honda about this issue. I told them that I was filing a complaint with Honda about this.

Then they called the manager, who told me, "Sir, Honda will not accept this as an issue even if you complain." I sent an email to Honda from the service center and told the service advisor to replace the brake switch. They informed me that it was not in stock, removed the new clutch switch, and parked my car at the exit door. The service center charged Rs. 3,478 for labor, and the total bill was Rs. 6,587.

This is the service we get after paying this much. They didn't even properly diagnose the problem and simply lubricated it. Furthermore, I'm requesting forum members to check if their cars have this issue or not. Please advise what I should do further regarding this issue.

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