Amazed by Tesla's useful tech integration in its EVs & customer service

I cannot even begin to describe the WOW factor I have as a car owner or petrolhead to imagine this kind of 'useful' integration of tech and cars.

BHPian svsantosh recently shared this with other enthusiasts.

A senior colleague in my UAE office has a 2023 Tesla Model Y. He has owned it new from the Dubai Sheikh Zayed road showroom for the last 6 months and put in about 10,000 Kms on it. A very happy customer indeed.

Last week he got a call on his mobile and the person on the line identified himself as a Tesla Roadside Assistance mobile mechanic and said 'Sir your rear right tail lamp is not working and I need to come to your location now to change it'.

Obviously, we are not used to such kinds of calls and my colleague went blank for a few seconds. He agreed to receive him in the next 30 mins and the person arrived in his fully decked-out service van. In 15 mins he changed the full assembly and off we went.

Now...

See the level of tech integration Musk has pulled off with a few satellites and the internet. Sitting at a laptop in the A.S.S, a mechanic saw a tail lamp failing on his customer's car and came in an hour and gone! I cannot even begin to describe the WOW factor I have as a car owner or petrolhead to imagine this kind of 'useful' integration of tech and cars.

Between 2016 and 2022, I was associated with IOT & M2M projects in the conventional mechanical engineering industry, linking large turbines to one's mobile phone and giving real-time data on Pressure, Power, RPM, Kw, Temperature, Oil life, etc.

Now I am seeing that kind of tech coming full circle. Now that's called Customer-Centric Service. Kudos to Tesla!

Here's what GTO had to say about the matter:

Great story, thanks for sharing. That is really exemplary service. Not just the call to fix the light (a safety issue), but also the offer to come to the customer's home / office to fix it.

For everyone who is excessively worried about privacy, drive this (or any older non-connected car):

Use this phone:

And don't ever connect to the internet, or use Google services, or social media, or online shopping:

Truth is, privacy is a myth today.

Here's what BHPian Night Raven had to say about the matter:

Somehow I am more horrified than excited about this. If this happens to me I will be uneasy every time I sit in that car because I don’t know what all information the technicians at the service centre can access about my car. If my location can be continuously monitored by some stranger, how safe should I feel?

Here's what BHPian Fuldagap had to say about the matter:

It's exciting to read this experience. But I'm curious to know how a mechanic 'saw' the taillight is not working. Did the car 'inform' the service guys?

Did the owner get a notification too via any app or email that his taillight wasn't working prior to receiving a call from the service personnel?

One day a car will 'calculate' it is idle for hours, the owner sleeping at home or working at the office and would say to the owner, hey my tail light isn't working, I'm off to get it done by the time you need me. I'll be back in a couple of hours.

Here's what BHPian poloman had to say about the matter:

Some one other than you keeping track of your possessions is called creepy behavior. Nothing to get excited about. The fault should be flashed to the owner and he should take a call to fix it or not.

Check out BHPian comments for more insights and information.