Bad experience with Toyota parts connect website: No parts, no refund

I placed an order on March 26 and am yet to receive the products ordered.

Thanks to Prabhu Raj for sending in the details. Heartfelt gratitude for sharing it with other enthusiasts via this Team-BHP share page!

Dear Team,

I'm Prabhu from Visakhapatnam, Andhra Pradesh - though not a Team-BHP member, I am a regular follower of the forum and posts

I just want to share my recent experience with the Toyota Parts Connect website. I had ordered a few products for my Qualis by selecting the nearest dealer, also completed the payment on March 26th and received a confirmation for the same.

On April 4th, went to the dealer to check the status and they said they don't have the products and asked me to cancel the items. With no option left, I cancelled the order on assurance from the dealer that a refund will be triggered in 7 - 10 days.

So after waiting for 10 days, I called Toyota Customer Care to check the status & they said the refund is not initiated yet for an unknown reason and informed me that they will escalate the case and will get a call back in 24 hours.

Not even once in these 15 days did I get a call back from the team. Every time I call they say the same thing about expecting a callback.

I even requested to transfer the call to the escalation team or share the details of the grievance cell so that I can get in touch directly but they are not ready to share even that other the saying we are registering you will get a callback.

So left with no option I'm reaching out to you people to help me with what I should do next and at the same time want to highlight the customer support experience of Toyota Parts Connect so that at least someone will stay away from ordering through them.

Attaching all email details and screenshots also.

Here's what BHPian adisan had to say on the matter:

From the narrative shared, it seems that the OP has contacted only the call centre support. The Toyota Sales Connect website has a Contact Us section which provides a form, and also an email address for raising complaints. It might help to try out these as well.

Here's what BHPian amalji had to say on the matter:

In case the person has paid using a credit card, they should open a transaction dispute with the bank with all these traces. That should get the dealer to act!

This is so unprofessional from both the dealer as well as Toyota customer care.

Check out BHPian comments for more insights and information.