Cracks in XL6 tail light: Maruti giving lame reasons to deny warranty

After my questioning them that how on earth did he conclude without even inspecting the car, two folks come to check out the car in person.

BHPian Leoshashi recently shared this with other enthusiasts.

Not related to rusting in my car, touchwood, but here is a funny analysis MSIL folks did on my car. I had an issue with RH Taillight where the inner part has developed cracks way inside the assembly. Its NOT on the surface. Its visible only from some angles and under diffused lighting conditions like sunset.

Funnily enough, the TSM had developed an opinion even before inspecting the car in person that it is due to some random chemical application.

After my questioning them that how on earth did he conclude without even inspecting the car, two folks come to check out the car in person but they had developed the same opinion that it happened due to some random chemical application!

I still failed to understand how a crack can appear way inside the assembly and not on the surface of lens first. Given that they were ready to act like fools, and that I had already planned to upgrade to smoke lens Taillight from facelifted model, I decided not to pursue it.

And, I do have access to their checklist which clearly says that if such cracks appear inside and nothing can be seen on surface, it has to be replaced under warranty! Still they act like fools and give random excuses.

Truly it's not the same customer centric and quality focused MARUTI we once knew.

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