Frustrated after buying a Volkswagen Virtus: EPC & Start/Stop errors

This has been my 3rd visit in this same year for this issue. My car was in Delhi wazirpur ASC for whole February after which they said it will go to Delhi Moti West ASC and there it was there the whole march and I received it back on 11 April 2024.

BHPian motochaits recently shared this with other enthusiasts.

Hello everyone,

I want to share my story and want to know what can I do in this situation. I bought a VW Virtus back in October 2022, but in just 2 Months, I got an EPC issue along with a Start/Stop error. After that, my car went to the service centre, and I got it back after 15-20 days of them changing the fuel injectors. But the problem didn't end there. It's been 2024, and I am still facing the same issue. This has been my 3rd visit in this same year for this issue. My car was in Delhi wazirpur ASC for whole February after which they said it will go to Delhi Moti West ASC and there it was there the whole march and I received it back on 11 April 2024. And today it has gone there for the same issue again. In that particular time, my car has undergone two changes in the fuel injector along with the HLA change, but the issue still persists

Problem I am Facing:

The problem with EPC faced by me is unique as I only receive it in the morning cold start; whenever my car is sitting the whole night, and I start in the morning if I let it sit idle for a little while, then there is an EPC error with Error: Start/Stop and if I turn off the car and turn it back on the EPC light goes and only Start/Stop error continues which also goes after a while of driving.

There is no error if I turn on the car after a cold start and start moving without keeping it idle. This is a peculiar issue, but having the company for 1.5 years and not still being able to solve it is a serious matter. For Reference I have shared the video which shows the issue I am getting.

I hope anyone here can provide some valuable insight on what should I do next?

Here's a video I shot about the same. 

Here's what BHPian Jeroen had to say on this matter:

It is certainly a peculiar problem. The first thing I would look for is a read-out with a VW scanner to see what error codes pop up.

Otherwise it is just going to trial and error. It sounds like something of a sensor and or software problem. But it could be as simple as a chaffed wires touching mass somewhere. Impossible to tell.

You might want to try the VW Virtus forum in the USA and or a Germany. You are more likely to find somebody who has a similar experience.

I would also not let VW of the hook on this one. They need to fix this!

Good luck Jeroen

Meanwhile BHPian JDMBOI shared this:

Start- stop error comes only when car battery voltage drops to a certain point and when ECU detects that then this errors pops on the screen. It's kind of a fail safe device as battery might not have sufficient power to crank the engine again.

Why it comes and goes? - If car has been sitting for a long time (like you said for 2 months at ASS) battery volts drops (to a particular point) then this error comes and as you drive the battery gets charged and then it goes away.

EPC error - As BHPian Jeroen said get the error code checked using OBD device and I would suggest you to change your primary petrol station or try different company fuel and see if EPC error comes again. Use 95 RON fuel, if you are not using it and if this error still prevails and the ASS are not helping you try contacting our fellow BHPian Sunderdeep Singh, he is more active on Twitter (@Volklub) he has some links with VW management team, he will definitely try his best.

I hope for the best.

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