How a Triumph India dealership charged me Rs 17,000 unnecessarily

I paid the amount and as I was riding my Street Twin back home, I was shocked to find out that the problem with the motorcycle was still present.

BHPian RRR recently shared this with other enthusiasts.

Looks like my battle with a Triumph dealership has begun!

I have owned a Street Twin since 2020 and the overall experience has been great.

I was on the return leg from a breakfast ride in Bangalore and that's when I faced this "missing throttle" issue for the 1st time which was in mid-2021. The bike was towed to this Triumph dealership and then the service manager got the issue fixed free of cost.

For about a year, there was no issue at all until that day when I was out on a long ride to Kerala & was in between Wayanad Ghat and Calicut, had just refueled and was enjoying the ride in the drizzle and there it was.

No pick-up at all in the lower end and the bike was jerking and struggling to move as I accelerated and the exhaust note had changed significantly. Luckily, I had friends who were helpful, and got the RSA done to the nearest SC, which is in Kochin!

They inspected the bike, and called to inform me that the Oil level was low! (I never got low-oil light at all) & because of this the bike heated up a lot and one of the spark plugs malfunctioned and they didn't mention the throttle body at all.

The bike was almost due for its next service and hence I opted for the same and replaced the spark plug too. The bike was towed back to me in Calicut at my expense and I started my backward journey to Bangalore. I knew from the get-go the issue was NOT completely gone but it was a smooth ride overall. 4 months passed by, a few rides here and there and the bike kept reminding me that the issue was still there but never to that serious extent until that day.

Luckily, this time the issue came up within Bangalore itself and I could easily ride back home and book the RSA for the next day. I got a call from this Triumph dealership to confirm the same and upon reaching I realized, after seeing the ocean of 400s parked in front of the SC, that they are not equipped to handle the load. Meanwhile, I had written to Triumph India regarding the issue & how SCs are unable to fix it and I received the Complaint ID too.

I was given the stepmom treatment since I had looped Triumph India. No one from the service team was ready to even talk to me. They were passing the message through the receptionist and I was told they could not accept the bike without a prior appointment.

I was asked to wait for 15 minutes as they didn't have anyone from the Service team to issue the job card. After 30 minutes, I went back to them asking for the same and the receptionist suggested I leave if I was in a hurry as it would take some time (Lunch hours). I left after taking some photographs of the bike.

It's been 4 days and they have called twice, once to check on the issue & a second time to inform me that they are running some tests as suggested by Triumph India but I haven't received the job card details at all.

Upon multiple unanswered calls, finally, they updated me that the issue was with the Oxygen Sensor and they are trying their best to get the same replaced under warranty.

I'm praying that my bike comes back to me in good shape.

Update

It turned from bad to worse!

After a week's effort on my bike from these folks, the issue is still unresolved.

The dealership told me that the O2 sensor is unavailable with them and they will check the same with other service centers here in India & if they are unable to procure from them, they will have to place the order in the UK, and in that case, I will have to wait for 2-3 months!

The next day, they said they had placed the order in the UK as the part was unavailable here. I was worried and tried to reach out to one of my old contacts from Mumbai Triumph and to my shock, they had the part. I called back the dealership where my bike was to confront them and they played the fool and finally said they had placed the order with Mumbai folks and the part was in transit.

Another 2 days passed by, got a call from them confirming the bike was ready for delivery. I reached the SC, paid the 17K bill (my mistake), and then got the bike out and started riding back home & I was bewildered to see the issue with pick-up/acceleration was still there.

Parked the bike near the Triumph showroom and called them and 2 folks from SC reached the spot and started talking about the issue.

Here I realised a few things:

• This is the 1st time someone from the Technical team has talked to me.
• They lied to me about the Test ride after replacing the O2 sensor.
• He was unaware of the actual issue my bike had! I understood this as I was explaining the issue he kept mentioning about the "Check Engine" light is not ON and that's what he worked on.
• O2 sensor replacement has nothing to do with the Jerking issue I had and they had made me pay 17K unnecessarily. All this happened as no one from the Technical team spoke to me as I had looped Triumph India and these folks hate it.
• I explained the actual issue to the guy and he took the bike back to SC.

I have asked them to replace the O2 sensor and refund me the amount.

Now, my wait continues.

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