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BHPian Small_Bot recently shared this with other enthusiasts.
I think I might be the one the first few to report a Brezza breakdown here.
I was driving at around 70 kpmh at around 1 AM yesterday when the following sequence of actions happened:
I am really not sure if continuing to drive when the EPS & Check Engine lights came on was a sane move, but I think I acted on the instinct to just get home and not get stuck on the highway.
I called Maruti RSA later and they directed Popular Maruti (Arcot Road) to come and service the car, and to tow it away if required.
The mechanic came at around 10 AM and his first response after hearing it out was: 'That's usually because of rats biting the wires.' I told him to check the car first and see what had been bitten by rats, if at all. He could not find anything, and asked a tow truck to arrive.
The tow truck person (not from Popular Maruti, but from a private towing service called Pandian Recovery Services). They charged me 2000, after quoting an initial 750, but at that stage, I was just desperate to get this done as I had to go out urgently in the next 15 mins.
The service advisor from Popular Maruti called me later and stated 'There are symptoms of rat bites after hoisting up the car'. At that point, I asked him point-blank: 'Are rate bites covered under warranty?', to which the obvious response was 'No.' So I told him firmly 'Please send me the photo evidence of the rate bites, I will bear the cost. But if there is no evidence shared of that, you have to honour your warranty and I'll not pay anything.' Quite predictably, there was no more mention about rat bites again.
The job card has been shared with me now, but it does not say what repairs have exactly been done. It only states that I had a complaint of 'Engine not starting', to which there's a comment by the service advisor: 'Engine working now'. So, I'm just biding my time now.
This is what I plan to do:
I request the more knowledgeable folks to guide me on what all I should do now, to ensure that I get my car properly serviced.
What do I ask the service advisor to check, and what all should I do before I take back the delivery of my car? I wish to maintain good relations with the service advisor, so how do I ask for more info while not appearing to be a difficult customer?
The car on its first trip to a service workshop (just 15 days after delivery). I did not remember to click any other photos unfortunately.
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