Pathetic Jimny service experience: Why a 15-minute job took 2.5 hours

Such a terrible waste of skilled labour time, shop floor time and customer time.

BHPian dileep recently shared this with other enthusiasts.

I've just come back from the 2nd free service from NEXA, Dehradun.

The experience was pathetic. I wanted the engine oil and filter changed and had called their store 3 days in advance to be assured that both would be available.

They hoisted the car to drain the oil and open the filter and then the appointed mechanic started looking confused. I saw him going back and forth from the car to the rear side of the workshop and calling several times on his phone. After about 45 minutes of this tamasha, I went up to him to ask what was the problem. HE DID NOT KNOW WHICH NUT TO OPEN TO DRAIN THE ENGINE OIL. Can you believe this - yes that is the level of training these folks have got from MSIL. Apparently, it's been through videos and online - but surely not knowing which nut to open is incorrigible.

Anyway, the mechanic went on to first open the oil filter (which I think is the wrong way to change oil) to make sure that I was telling him the correct nut to open. It's not so difficult to ascertain once you are under the car. Then he opened the nut to drain the oil.

While the oil was draining, I requested him and the Service Advisor to hasten getting the oil and oil filter from the store. The oil filter came promptly but the oil took another 40 minutes and my constant elbowing. The thing is that for the JIMNY (and maybe other NEXA cars) the oil is issued in a 3.5 litre can - unlike other cars where it is dispensed from a drum containing the same oil (0W16).

So, the oil change which should have taken 15 minutes took the chap about 2.5 hrs. Such a terrible waste of skilled labour time, shop floor time and customer time.

It was a nightmare to see them functioning at NEXA here.

Posting the oil filter and oil packaging - be sure to check these and see the workshop replace them with your own eyes.

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