Tata Nano: ASC refuses to service my car due to lack of spare parts

Our Nano doesn't have such any specific problem but from what I heard, even air filters , brakes and other regular maintenance spares are also not available with any service center.

BHPian Altrozed recently shared this with other enthusiasts.

We have a Nano XT 2015 make with very less running. We regularly get it serviced once an year at Tata Service centers only(Hyderabad). We have now observed that the service centers have an unofficial understanding among themselves of not to take Nanos for any sort servicing as the spares aren't being manufactured at the Pune plant.

We have literally begged them to take the car for service as we usually don't get it at garages and prefer authorized service centers only. They have taken a signature that we don't make any noise if the spares aren't available in due course of servicing and would take the car back without the spare being replaced. Our Nano doesn't has such any specific problem but from what I heard, even air filters , brakes and other regular maintenance spares are also not available with any service center.

Also, the bigger problem is that the Nano doesn't share much spare parts with any other Tata Car and an out of production car causes much more inconvenience .

Did any other existing Nano owners in twin cities faced this problem ? If yes, please advise how and where to get the car serviced ?

We don't have any plans to get the Nano sold off and would retain it as long as it can run.

Here's what BHPian Varun560061 had to say on the matter:

I too have observed the same for the Nano XTA and Zest XMA. Since zest shares parts with its newer siblings somehow they're managing it. But as you said when it comes to Nano parts availability is very difficult.

Service managers are indeed discouraging taking up older cars into TASS due to parts and difficult in nature to repair. All the new cars are easier to repair compared to the older ones.

Here's what BHPian aravind.anand had to say on the matter:

That is weird. Aren't automobile manufacturers supposed to ensure supply of spares for 15 years after the production comes to a halt? Nano might have sold in small numbers, but that is not the customer's fault. There is no excuse for taking signature in a very dubious consent form.

The service centre is taking customers for a ride. Can we escalate to some Tata Motors officials to bring it to their notice?

Here's what BHPian Reinhard had to say on the matter:

I hope this is not for real across the country & isolated to some SCs that aren't keen for some reasons (maybe rush of new cars, low margins on Nano service relatively etc). Here in Pune at least - I see countless Nanos, Indicas, Vistas, Zests, Old Safaris, Hexas & Sumos - at service centers regularly. Nobody has blocked them, nor has a customer cried foul about such practice yet.

I hope this is resolved properly & Tata hasn't actually left its loyal customers fending for themselves. Remember - it already took people swimming against the current, to make the decision to buy a Nano to begin with.

Here's what BHPian ajitsingh208 had to say on the matter:

This is true, I have a TATA Safari Dicor 2.2 2012. I am facing issues in sourcing parts. Most parts have gone NLS in the system.

For eg. The Power Window switches, the cabin lights, A/c switch , Oil separator etc all have to be sourced from outside.

I had spoken to the TATA CRM and I was told that there is no official policy to support parts for 15 years. Usually it is only a couple of years after a model gets discontinued and that too is on goodwill basis.

This is sad, as the car is running fine but I am dreading the time when a major repair is needed and I will not be able to procure the part as some are no longer available on Boodmo as well now.

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