Tata Nexon EV max: AC stops working on the second day of ownership

The front bumper had to be taken out along with some smaller parts behind it. It was really disheartening to see a new car being taken apart like that.

BHPian Route66 recently shared this with other enthusiasts.

A Happy and Sad and Angry moment:

Got my Nexon EV Max 7.2 KW White delivered on Christmas Sunday.

The overall experience was good at Zedex Tata Gurgaon. The sales advisor was keeping me informed about car availability from the time of booking and was always reachable. The entire process of payments, PDI and paperwork went smoothly with not even a slight objection/reluctance for a PDI.

There were some discounts offered for December delivery: discount on Insurance and Free Extended warranty. They originally offered insurance at 75K, which when negotiated was reduced to 48K with all ad-ons. There was an additional discount provided of 10K on this and then the Free extended warranty worth 33K. I finally negotiated an 8K discount before final payment. In the end I feel I got a good reduction in price and insurance amount.

The delivery was smooth with no major hiccups. It was a Sunday and they had 25 deliveries scheduled for that day which resulted in a couple of hours of wait before we got the keys.

During the demo of the vehicle, an Error message pooped on the screen "Auxiliary Battery Malfunction", which soured the mood a little, but we were told it was due to battery getting discharged due the car sitting idle in the yard for last few weeks and will resolve itself as we drive. They promised to get it checked at the service center in the next day or two. We took the delivery with a written note from them capturing the issue. The error did not reoccur after that, so maybe that was true. Few pics from delivery day (it got dark by the time of delivery, so images are not very clear):

The sad (and angry) part:

While driving the car on Monday we noticed that the Heater was not working so we decided to take the car to service center to get it looked at and also ask them to look at the battery error message to be sure that it is resolved.

Took my car to Zedex Tata workshop today which once again highlighted the QC issues of Tata Motors.

I was attended to quickly and upon knowing that it was a new car, they immediately started to work on it. Upon inspection it was found that the car does not have the AC gas in it which is resulting in AC and heater not working, which is weird (or maybe outside my understanding) because the heater is supposed to be working through a heating coil and not through the radiator heat. So they filled up gas and found out that the pressure was reducing which meant there was a leak somewhere in the line. The leak was then diagnosed to the Condenser unit which meant replacement of the condenser.

To replace the condenser, the front bumper had to be taken out along with some smaller parts behind it. It was really disheartening to see a new car being taken apart like that. I was feeling both Sad and angry.

When the condenser was taken out, left side pipe was visibly bent which was resulting in leak. There were no signs of a dent or anything on the condenser and it was clear that this was a manufacturing defect wherein a bent pipe was welded during the condenser manufacturing. This raises questions on the QC of Tata Motors. A person on the manufacturing line who is installing hundreds of these in a day did not flag the bent piece as it is visible in plain sight. Below is a photo of the condenser and the car with front taken apart. If you look closely at the second clamp/fixture from right on top part of the condenser it is at an angle. The whole pipe was bent at this point.

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