Tata Safari DEF issue: Prompt & pleasant service experience

The service manager arranged for enough DEF fluid to be collected from the security so that I reach Chennai safely.

BHPian Neil Roy recently shared this with other enthusiasts.

Hi Guys, Have clocked approximately 19,000 km so far and the Safari has proved to be an able tourer. of late, for a group of 6 (4 adults and 2 kids), we have strategically loaded the luggage in the gaps between the seats, folded them and kept a razai on top and voila, a sleeping bed for at least the kids and one adult comfortably with stretched legs while another can squeeze in. While it's definitely not 5-star comfort, it sure beats the sleeping while sitting position. This has led to increased road trips for weekends. This weekend, it was Ooty.

I wanted to share a very pleasant and confidence-inspiring event that happened yesterday in Ooty. While cranking the engine yesterday afternoon, I saw this warning on the dashboard asking me to refill the DEF fluid.

Being a Sunday afternoon, I was a little worried as I had to travel back to Chennai and didn't want to be stranded in the middle of nowhere at night. I called up Ooty TAFE which was closed and Chennai TAFE service GM. Didn't know how or what happened, but got a call back from TAFE, Mettupalayam which was en route from Ooty to Chennai. The Service manager arranged for enough DEF fluid to be collected from the security so that I reach Chennai safely. I reached Mettupalayam at 8 pm on a Sunday night and the security person was waiting with the DEF fluid to guarantee that I reached home with peace of mind. TATA and TAFE keep surprising me pleasantly day by day and I sincerely hope all dealers take a leaf out of the TAFE page to ensure a service experience above and beyond the routine. That's it for now guys. Drive safe.

Here's what BHPian ramjiramu had to say on the matter:

Just wowed by this splendid service experience from Tata. Please keep sharing such confidence-inspiring moments.

These kinds of incidences will pave the path for future owners like me to have peace of mind with the purchase.

Also, can we keep filling DEF liquid on our own at regular time intervals to avoid such warnings popping up as surprises?

Here's what BHPian ramprebagar had to say on the matter:

Amazing Service. You can also top-up the DEF at petrol stations. It's generally sold as Ad Blue.

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