Why I will never buy a Triumph bike again: Open letter to service team

Saddened by the current situation, I'm even considering selling off my Street Triple 675.

BHPian Raptron recently shared this with other enthusiasts.

Dear Triumph UK Customer Service Team / Senior Management Representatives,

Personally about me: I am Jeevan Chaukar a software engineering professional located in Pune, India. I am a proud first owner of a Triumph Street Triple 675 ABS (2015) and to this date, I am still riding this particular motorcycle.

Important Declaration: I, Jeevan Chaukar, declare here that everything I have mentioned in this thread is either a direct experience of mine or I have listened to my fellow riders about their real experiences.

I didn't have such issues earlier because the situation earlier definitely wasn’t this horrible.

I still love my Street Triple but I am saddened by the current situation which may eventually force me to sell it off and never come back to the Triumph brand again till this situation is corrected.

Background: All of us are proud owners of Triumph products - some may be recent, some like me are quite old exceeding 7-8 years of ownership duration and some even own more than one Triumph bike. We are all based in India.

Many of the fellow riders also have experience of owning other premium motorcycle brands in India and hence we do understand some of the practical constraints involved in owning such bikes here.

The Indian market for premium bikes may be relatively small today but it is expanding rapidly.

Our sincere wish is that a brand like Triumph doesn’t end up making basic mistakes and lose its brand appeal in India.

We as your customers in India would like to bring a few important issues/challenges faced by us despite having bought premium Triumph motorcycles.

As Indian customers, we are paying as much or more than anybody in the UK for your products and hence we deserve your attention.

Before approaching you, we individually reached out to the senior management of the nearest Triumph Dealerships to understand whether these issues are at the dealer level or these are at a higher level.

The dealership management told us that they are frustrated about the way things are going for Triumph in India and that they are trying to escalate and getting no results out of it. Their frustration is ultimately affecting how they behave with us.

They told us - the customers - that we should reach out directly to Triumph UK as anything going to Triumph India is getting stonewalled as everything is in control of Bajaj Auto Ltd in India.

Overall, the experience has deteriorated severely after the involvement of Bajaj Auto - which feels very sad - as I respect Bajaj Auto as a very capable Indian manufacturer and thought their involvement with Triumph would improve the situation - the reality is otherwise.

Summary of Issues:

• Unavailability of even the basic wear and tear spare parts at the service centres
• Asking for advance payments for any parts order - even relatively small ones
• Very long waiting time of anything from 30 to 45 days even for minor parts
• Overinflation in spare parts prices and labour costs (yes, we know we have premium bikes)
• Increased rudeness/carelessness of service staff

There can be many more - I am sure fellow riders will express their feelings too in response to this thread and that should provide insights to Triumph UK.

I will write more details to this thread as and when I get time.

Check out BHPian comments for more insights and information.