Re: Seat Covers : Jeewajee Decors (Chennai) Well after reading all the good reviews here about Jeewajee and the customer friendly attitude of Mr.Mohammed, had visited the place two weeks back to inquire about magnetic sunshades for my Ciaz. Mr.Mohammed showed me the ones without the zipper and since I wanted the ones with the zipper decided against it. Also inquired about a sunshade for the rear for which he showed me a universal one which was decent but since it was late evening and i was running out of time I said would visit another day and pick it up.
Well went there today again, first at 9:30 AM for which the place was still closed, so went again at around 12:00 PM and it was opened, but Mr.Mohammed had not come in. There was this guy who was a staff member there and he showed me the rear sunshade by fixing it and all was fine up until that point. But when I started asking about other small accessories like the neck pillows, he was interested in only pushing the expensive memory foam ones which cost around Rs.1500. Told him to show me something less expensive and in beige to match the interiors and that was it! His whole attitude changed and he started behaving very arrogantly, showed me a very local neck rest for 250 bucks and said this is only what we have and only in this shade of brown! Ok fine, asked him the cost of the Jopasu duster which was hanging there and he said 750 (MRP-749) During my first visit, i remembered asking Mr. Mohammed about the price and he quoted Rs.700 for the Jopasu. When I told this guy, he replied arrogantly that this is what was told to him by the owner. I said ok fine, forget it and move on to pay for the rear sunshade which was Rs.550. I had just emptied my wallet at the petrol bunk earlier so had 500 bucks left in my wallet. Ok, so then I see the card swiping machine on the desk and ask if I can pay by debit card. NO! comes a very arrogant reply, cards accepted only for 1000 and above. I ask if he can check with the owner over phone if he can accept it this one time as I didn't want to hunt for an ATM in the afternoon sun. He calls the owner and explains to him and then gives the phone to me. I speak to Mr.Mohammed and he says that the minimum amount is 2000 for a card swipe! I request him for which he refuses saying he has "accounting" problems for card swipes less than 2000. So I tell him to at least display a notice or something somewhere so that the customer can be aware and be prepared for which he starts yelling and telling me that i need not tell him how to run his business and that he couldn't care less for customers like me! Shocked, I keep the phone down and tell the employee that I have come here thru a Team-Bhp reference and this is not the way to treat any customer. He couldn't care less. So I tell him fine, you have fixed the shade and let me go look for an ATM so I can pay you and just leave. So i step out in search for a ATM and when i get back Mr.Mohammed has arrived. Now this is where the fun starts. He starts yelling again at me saying that he is not there to listen to customers and that i should not have spoken to him or his employers like that. I ask him what wrong have I spoken and in fact it was his employee who was responding very arrogantly may because its a small ticket purchase. For that he says that you can purchase from somewhere else and he doesn't care about customers as he has many.
Normally I'm a very accommodating customer as I understand the person providing the service also has his own problems. But this guys were very arrogant and unprofessional, no wonder his employees also imbibe the same attitude. He thinks just because he has opened a shop on Chamiers road, that he can say and do whatever he wants. He just proved that he is no better that the other small time unprofessional accessory shops around the city. Wanted to fit some horns and a reverse camera with integrated with an upgraded touch screen music system and now will find it somewhere else.
Its no wonder that people like this give the vehicle accessories business a bad name.
It left a very bitter taste in my mouth, and if the guy hadn't already put the sunshade in my car I wouldn't have taken that also. I just didn't want him to touch my car again after the way he behaved so just paid and left in disgust vowing never to come there again and also will make it a point to inform all friends and family to stay clear of this place! |