Truly Unprofessional – Ring Road Honda, Gurgaon
As I have mentioned on the Civic maintenance thread that my horn was not working and Pearl Honda diagnosed that the Fuse Box Assembly is the culprit and it was needed to be replaced which they did not have in stock.
I drive normally 100 kms a day and it was getting really difficult for me to drive without horn. I knew that I will not get time to get it fixed before next Sunday, I thought let me try my luck with Ring Road Honda, Gurgaon if they have this part in their stock.
I reached there at 10:20 AM today. I was attended by a Service Advisor (Mr. Vinod Sharma) in 10 minutes. He listened to me and accepted my words not to waste time in diagnosing the problem as Pearl Honda has already spent 3 hours in doing that. He promptly checked and confirmed that the part is available with them.
I myself saw the part and was quite satisfied. SA assured me that it will be replaced in one hour and after that if I wanted, he could get my 35k service done because there will be enough time left. He requested me to sit in the customer lounge as customers are not allowed in the service area. He assured me that he will call me once the work is over.
I called him after one hour and he told me that the work is going on in my car and it will take slightly more time, how much more time, he will check and confirm me in 5 minutes. I did not get any call even after one more hour.
After waiting for two hours, I reached their service area and saw that a mechanic is relaxing in the car and enjoying the music. After seeing me, he started the work at 12:30. I called the SA, and he gave me multiple excuses and on top of that he asked me what other option I had but to wait because this part is available only with them.
Anyways, the work started and fuse box was replaced quite fast, at 1:00PM, only side and front panels was to be fixed, the mechanic said it is their lunch time and the rest of the work including getting the gate pass will take 15-20 minutes and by that time their lunch time will be over so left of the work will be done after lunch time at 1:30PM.
I again went to customer lounge and came back in the service area at 1:30PM. The mechanic came back at 1:40 and he finished his work in 10 minutes. I told him put scanner (with laptop) and check if all electricals are working. He assured me that there is no need unless there is any malfunction light blinks.
I called up the SA and told him that the car is ready and requested him to bring the car near gate and get me the gate pass. He told me that he was having lunch and will do the things after he finishes his lunch. Waited for him for 30 minutes but he did not come. Called him but he did not pick up the phone.
By that time (2:20PM), I was really very frustrated and approached service reception and asked for service manager (Mr. Lalit Kumar). She told me that he was having lunch and will be back shortly.
I think all of them have 5 star lunch which takes 1-2 hours.
After 15 minutes, spoke to a lady executive and she called SA and tried to get things done but even after that just getting the gate pass took 15 minutes more. Finally I got the gate pass at 2:45PM.
So, for the 40 minutes work, they kept me waiting 4 hours and 15 minutes that too when I myself reached in the service area otherwise God know how much time it would have taken.
After reaching back home, realized that my reverse parking sensor is not working. After checking it again came to know that
reverse light is also not working and because of that sensors are not working as they take supply from reverse lights.
May be this fuse box is also faulty.
So, I will have to again spend, God know how many hours, with these people again.
In the evening, got a call from the SA that he forgot to take a photocopy of the extended warranty booklet and asked me to fax it. Assured him I have all the time in the world for them and I will visiting them tomorrow for my reverse light, at that time he can take as many copies as he wants.
Other observation:
• In customer lounge, 2 PCs have been kept and both of them are occupied my Ring Road Honda Staff (Male/Female) doing orkut/Facebook throughout the time I was there.
• No water/tea/coffee facility in customer lounge. Machines are there but do not work. Nobody serves it from outside also.
• An LCD TV/Dish TV is there and when other customer are watching movie, 2-3 Ring Road Honda employee come every 15 minutes to check the latest score of Australia – West Indies 4th ODI. When the match get excited, there were even 5-6 employee discussing it very loudly and predicting the final outcome and the customers were really getting irritating saying “begaani shaadi mein abdulla diwana”.
• Mechanics were in their uniform but nobody else (including SAs and others). You really can not distinguish between a sweeper, SA and a driver (customer’s).
I have visited Apra with the Swift I had last year and found it much much better than Ring Road Honda.
Also, 2 years ago, Ring Road Honda, Peera Garhi replaced my shock absorber with a faulty one when I left my car to them for servicing. After complaining at various levels, they replaced it. I still have the proof.
Whenever I need to visit Honda Workshop, it literally gives me so much headache that it takes me days/weeks to make up my mind. Every time I visit their workshop, I promise myself again and again not to buy Honda cars again in life no matter how good cars they make.