Pathetic Service at Ring Road Honda-GURGAON

Torque-ative · 26th May 2007, 13:53

I have been an owner of a brilliant car but regret the ownership expierience, mainly due to their poor service approach.
HONDA is definity not going to be my next car, mainainly due to the poor & inconsiderate cutomer approach of the dealership (Ring Road HONDA, Gurgaon).
1) I had to get the same door painted 3 times

for a mild dent, as each time there were bubbles (pin holes), and once color not at all not matching with the rest of the car. They fixed it only when I got Honda to intervene.
2) They craked my bumber while refitting, and refused to accept their fault.

3) They were asked to fix a loose headlight bracket, and asked me to come back next week, even after telling them the same day that the complaint has not been rectified.

The worst part is I got better service and consideration at maruti driving a 1.25 lac second hand Zen, than I get at Honda driving a near 8 lac car.
Very poor show HONDA.

hmishra83 · 28th May 2007, 14:07

Thats really sad news. I thought HONDA hag decent dealerships around NCR. You better look for a different dealer/workshop!

Zappo · 28th May 2007, 14:26

Hondas problems arise from the fact that to lend an aura of exclusivity they take measures which may not always be the best. Their overpriced cars are one aspect of it. Till date they managed to hold on to that, probably because Indians have had a craze for the tag and the exclusivity it brings.

However another thing they do is not so good for the customers on a day to day basis. They assign a very limited set of dealership points for their cars. This brings down the competition and hence the dealers are complacent. In AP they only have one dealer. Its the Sundaram Honda at Ranigunj, Hyderabad. Obviously they do not give much for loosing customers and have an in general a very aloof attitude towards their customers. Also, they are loaded with service requests because of the number of customers that Honda has. As a result getting even a small thing attended becomes an issue.

I think in your case also the same has been the problem. The dealer does not understand that until the customer is satisfied the service request is not complete. They think that the moment they mark it as done the work is through. Any subsequent issue that you raise as unattended is treated as a new issue all over again and since they won't get any money for that work they show reluctance to take some mech out of the service line and attend to it. At least that is what some of my friends, who have Hondas, say.

horsepower · 28th May 2007, 17:08

I guess you should try Prime Honda. It is in Ghaziabad and my friend always gets his Honda serviced from them and is satisfied with thier service.

Ring Road Honda is sole dealer for Honda in Gurgaon and therefore always crowded.

faithless_1984 · 28th May 2007, 18:44

Quote:

I guess you should try Prime Honda. It is in Ghaziabad and my friend always gets his Honda serviced from them and is satisfied with thier service.

Even there service sucks , when i gave them my NHC after a month for the first service they changed the engine oil.!!!
i mean the car had done just 1000kms and when i asked them about this they said `sir we have even changed engine oil in cars which have done just 600kms`.!!!

This was my first ever experience with Honda and i was not impressed.

typeOnegative · 28th May 2007, 18:52

Quote:

Originally Posted by faithless_1984

Even there service sucks , when i gave them my NHC after a month for the first service they changed the engine oil.!!!

Actually I think that it is required engine oil change during the first service. Check your manual/service booklet. I for one did not find anything odd.

faithless_1984 · 28th May 2007, 19:16

It says after 5000kms or 6 months (whichever is earlier).!!!!

so why change it when it is not needed ? plus there explanation that they change engine oil even after 600kms was too odd for me.!

iraghava · 28th May 2007, 19:54

Sorry to hear about that Torque but today there is hardly ane Honda dealer in Delhi who has a good service experience for its customers. I used to go to Prime for my car's service while she was still in warranty and the experience usually ranged from ok to poor. Its the main reason I shifted to an independent garage where you can be sure about the quality of the work due to the personal attention paid by the workshop owner.

I would've suggested you try another service centre but problem is that there is no service centre nearby to you. If you can do give it a shot at Courtesy Honda's service centre, they're new & supposed to be better than the old hags.

manikjeet · 29th May 2007, 00:15

We have our NHC serviced from them some time back at that time they were good and the paint qaulity was good
had the whole side painted as a sutip m800 driver T boned it

Torque-ative · 29th May 2007, 13:23

Quote:

Originally Posted by typeOnegative

Actually I think that it is required engine oil change during the first service. Check your manual/service booklet. I for one did not find anything odd.

TypeOne,..I think Faithless is right. Honda prescribes oil change only at the second service intervel.

Cheers!

Torque-ative · 29th May 2007, 13:36

Thanks iraghava, where is courtesy honda service station. Would defintely give it a try, and the indipendent workshop you talked about. Where is he based out off.

Such a pity about the state of affairs. I drive about 500 k's every week on the highways. Del-Corbett route. And my cars been creaking all the way for the pasty trip, and making me go nuts. Need to despertately get whatever's loose fixed.
I know the route is full of bad patches but the car hasn't aged well at all. Its only 11 months old, and done 14 k km. It all shook up and creaks from all joints.

Things are so bad , that I am considering selling off and buying a Palio Adventure or the Sx4 mainly due to the ground clearance and soft roader credentials. Advice please. I need a car comfortable enough for my 5 month old boy, and tough enough to last the worst our roads can throw up at it.

Cheers!

udit78 · 5th June 2007, 15:55

Southend Honda, Delhi as well as sucks... I heard there is new service station in Okhla ... dont know the name but i am planning to go there next. Can someone tell me the experience with them and address for the same... i have 1 question on service, posting that as a seperate one.

iraghava · 5th June 2007, 17:54

Quote:

Originally Posted by Torque-ative

Thanks iraghava, where is courtesy honda service station. Would defintely give it a try, and the indipendent workshop you talked about. Where is he based out off.

Both are in Okhla, Courtesy is in Okhla Ph-II on the main road before the Skoda dealership.

anandpadhye · 5th June 2007, 19:57

Quote:

Originally Posted by manikjeet

We have our NHC serviced from them some time back at that time they were good and the paint qaulity was good
had the whole side painted as a sutip m800 driver T boned it

How much was the bill?
I have NHC and for a small dent on the rear right fender, Deccan Honda want to charge me Rs. 4800 !!!

Spark · 5th June 2007, 21:03

Quote:

Originally Posted by anandpadhye

How much was the bill?
I have NHC and for a small dent on the rear right fender, Deccan Honda want to charge me Rs. 4800 !!!

I personally get my OHC serviced with an independent workshop.They are reasonable as long as you have patience to stand alongside and have a check on job.Car gets better attention and you may save a few bucks too.
For the paint job i think the quote is exorbitant.Traffic in delhi makes you land in these situations easily.I mostly get mine painted at Autopsyche - neat job -better prices.Try a quotes from them too.

Spark.

26th May 2007, 13:53	#1
Torque-ative BHPian Join Date: Dec 2006 Location: Jakarta Posts: 499 Thanked: 90 Times	Pathetic Service at Ring Road Honda-GURGAON I have been an owner of a brilliant car but regret the ownership expierience, mainly due to their poor service approach. HONDA is definity not going to be my next car, mainainly due to the poor & inconsiderate cutomer approach of the dealership (Ring Road HONDA, Gurgaon). 1) I had to get the same door painted 3 times for a mild dent, as each time there were bubbles (pin holes), and once color not at all not matching with the rest of the car. They fixed it only when I got Honda to intervene. 2) They craked my bumber while refitting, and refused to accept their fault. 3) They were asked to fix a loose headlight bracket, and asked me to come back next week, even after telling them the same day that the complaint has not been rectified. The worst part is I got better service and consideration at maruti driving a 1.25 lac second hand Zen, than I get at Honda driving a near 8 lac car. Very poor show HONDA.
	() Thanks

28th May 2007, 14:07	#2
hmishra83 BHPian Join Date: Jul 2006 Location: New York City & New Delhi Posts: 222 Thanked: 2 Times View My Garage	Thats really sad news. I thought HONDA hag decent dealerships around NCR. You better look for a different dealer/workshop!
	() Thanks

28th May 2007, 14:26	#3
Zappo Team-BHP Support Join Date: Oct 2005 Location: Hyderabad Posts: 5,908 Thanked: 2,746 Times	Hondas problems arise from the fact that to lend an aura of exclusivity they take measures which may not always be the best. Their overpriced cars are one aspect of it. Till date they managed to hold on to that, probably because Indians have had a craze for the tag and the exclusivity it brings. However another thing they do is not so good for the customers on a day to day basis. They assign a very limited set of dealership points for their cars. This brings down the competition and hence the dealers are complacent. In AP they only have one dealer. Its the Sundaram Honda at Ranigunj, Hyderabad. Obviously they do not give much for loosing customers and have an in general a very aloof attitude towards their customers. Also, they are loaded with service requests because of the number of customers that Honda has. As a result getting even a small thing attended becomes an issue. I think in your case also the same has been the problem. The dealer does not understand that until the customer is satisfied the service request is not complete. They think that the moment they mark it as done the work is through. Any subsequent issue that you raise as unattended is treated as a new issue all over again and since they won't get any money for that work they show reluctance to take some mech out of the service line and attend to it. At least that is what some of my friends, who have Hondas, say.
	() Thanks

28th May 2007, 17:08	#4
horsepower BHPian Join Date: Sep 2005 Location: Gurgaon Posts: 280 Thanked: 2 Times View My Garage	I guess you should try Prime Honda. It is in Ghaziabad and my friend always gets his Honda serviced from them and is satisfied with thier service. Ring Road Honda is sole dealer for Honda in Gurgaon and therefore always crowded.
	() Thanks

28th May 2007, 19:16	#7
faithless_1984 Senior - BHPian Join Date: Oct 2006 Location: Delhi Posts: 1,575 Thanked: 328 Times View My Garage	It says after 5000kms or 6 months (whichever is earlier).!!!! so why change it when it is not needed ? plus there explanation that they change engine oil even after 600kms was too odd for me.! Last edited by faithless_1984 : 28th May 2007 at 19:19.
	() Thanks

28th May 2007, 19:54	#8
iraghava Senior - BHPian Join Date: Oct 2005 Location: Bhaiyyaland Posts: 7,993 Thanked: 281 Times View My Garage	Sorry to hear about that Torque but today there is hardly ane Honda dealer in Delhi who has a good service experience for its customers. I used to go to Prime for my car's service while she was still in warranty and the experience usually ranged from ok to poor. Its the main reason I shifted to an independent garage where you can be sure about the quality of the work due to the personal attention paid by the workshop owner. I would've suggested you try another service centre but problem is that there is no service centre nearby to you. If you can do give it a shot at Courtesy Honda's service centre, they're new & supposed to be better than the old hags.
	() Thanks

29th May 2007, 00:15	#9
manikjeet Senior - BHPian Join Date: Sep 2006 Location: chandigarh Posts: 1,617 Thanked: 296 Times View My Garage	We have our NHC serviced from them some time back at that time they were good and the paint qaulity was good had the whole side painted as a sutip m800 driver T boned it
	() Thanks

29th May 2007, 13:36	#11
Torque-ative BHPian Join Date: Dec 2006 Location: Jakarta Posts: 499 Thanked: 90 Times	Thanks iraghava, where is courtesy honda service station. Would defintely give it a try, and the indipendent workshop you talked about. Where is he based out off. Such a pity about the state of affairs. I drive about 500 k's every week on the highways. Del-Corbett route. And my cars been creaking all the way for the pasty trip, and making me go nuts. Need to despertately get whatever's loose fixed. I know the route is full of bad patches but the car hasn't aged well at all. Its only 11 months old, and done 14 k km. It all shook up and creaks from all joints. Things are so bad , that I am considering selling off and buying a Palio Adventure or the Sx4 mainly due to the ground clearance and soft roader credentials. Advice please. I need a car comfortable enough for my 5 month old boy, and tough enough to last the worst our roads can throw up at it. Cheers!
	() Thanks

5th June 2007, 15:55	#12
udit78 BANNED Join Date: Apr 2006 Location: Delhi Posts: 249 Thanked: Once	Southend Honda, Delhi as well as sucks... I heard there is new service station in Okhla ... dont know the name but i am planning to go there next. Can someone tell me the experience with them and address for the same... i have 1 question on service, posting that as a seperate one.
	() Thanks