Dealer feedback:
I sold my beloved Palio on 20th Feb 2010. Then on 23rd Feb I went to BUB Pune to book a Punto as few schemes were going on. I missed on part that the schemes are valid only till 25th Feb. So in order to avail the discounts I need to do all the payments by 25th and invoice should be raised on the same day. I felt so bad because it was hard to arrange everything in couple of days. So I had no option but to wait till the new prices are out. As expected the excise duty was hiked by 2% and the overall cost of the car by 15K. The schemes were carried forward by FIAT in Mar as well.
So on 3rd March I again went to BUB and paid the booking amount of 50K. They had 3 Puntos in stock: Red, Silver and Black. I had seen couple of Black Puntos and I just fell in love with this color. I was happy to note it is readily available so then I need not wait for 2-3 weeks for delivery then. Now the biggest surprise came as the dealer salesman said I can get it for price set before budget as it is readily available
. On 4th March I did the PDI according to the TBhp check list and found everything to be good. I struggled with the BlueNMe as it was a first time experience for me apart from a mere demo while test drive. The B&M lady was not happy with my voice command. But then the salesman who accompanied me said, "sir, we are not going home until we get it work and you are happy with the PDI". So after 20 mins we succeeded in testing the BluenMe system. I told him to go ahead with this vehicle.
On 5th my bank loan was approved and the bank. On 6th I signed all the documents and the bank person (BUB agent for the bank) submitted the agreement to the bank on Monday 8th. He said the amount would be disbursed by Tuesday 9th evening. Somehow the amount was not disbursed till 11th morning. I went to the dealership and asked about the delivery, he said its difficult to deliver the vehicle on 12th as planned because unless the amount is credited to dealer's account they can not send the papers to RTO. The RTO takes one day so I saw my dream of getting the car on time shattered. Then I went to the manager's cabin and explained him the story.
According to the company policy they can not do anything. They had bank letter about the loan approval though. I requested him to look into it. In the evening I called the salesman and he said he is in RTO. Typically the RTO agent picks up the documents at 11 for the day but then the salesman himself went to RTO and submitted the documents. When I asked about the payment he said they have not received it but then the manager gave his approval just to make sure I do not miss the day. I seriously feel this was a nice gesture as it was bank's fault/delay to pay the dealer. Then in the evening I called up the bank and the lady said the payment is made in the evening on 11th and will be credited by 12th.
So finally on 12th the salesman called me and asked me to come down at 6 in the evening. It was raining heavily on that day but then I decided to go ahead with the delivery and not miss the auspicious day. I took the delivery on 12th evening. All this while "AmoghChaphalkar" helped like my best friend. Right from talking to the salesman to taking the delivery. A special thanks to him for all this.
The joy was short lived as I notice the speed needle was not working. The car was showing 16km when I checked it in stockyard and it was still showing me 16 when I took the delivery. I suspected it to be a cable problem. I went to the showroom the very next day. The salesman came along with me to the service center. To my surprise, the cable of the odo was not disconnected. They attached the examiner and the error displayed was "Loose connection of the speedo cable". They immediately removed and attached the cable again and it started working. I am not sure if it was purposedly done or a genuine fault. Though I feel they lacked in the PDI that they do. Their service center head said sorry couple of times and then I thought its good to forget and not let it spoil my joy.
One observation: My car was showing "H" along with the km run. Amogh and I were thinking what this "H" could be. Everybody was unaware of this. Mr Bhandari himself called up FIAT guys but they were not available. Then Amogh did an internet search and found that the odometer would reset automatically after 200km and the "H" would go or otherwise I have to press the trip reset for 10 seconds. Amogh pressed the trip for 10 sec and the "H" disappeared and the run was reset to "0" km. All new 2010 models show this "H" for first 200 km. Later on Mr Bhandari got a call from FIAT about the same explaination.
Coming up next: Driving feedback and pics