Quote:
Originally Posted by ajmat Seek to understand before being understood
1: Honda and most jap companies work on a very tight production system which does not permit much inventory.
2: In the case of Honda, a lot of parts come from Thailand. Hyundai can source locally hence better response.
3:A lot of parts got damaged in customs in Mumbai
4: Why should Honda be liable for a flood damaged car. I am sure they will stand by any repairs made themselves or any failure which is clearly not flood damaged on a good will basis |
I would say Ichibaan Honda are doing worst service job among all Service Centers across India.
I got the car yesteerday with 8 problems which I found out on my drive from the service facility to my home !
1.Cigarette Lighter not working (even though changed ! )
2.Wooden frame around cigarette lighter not fixed properly
3.Interior Flasher Switch Illumination light not working
4.Interior Headlamp adjustor illumination light not working
5.A panel below the front passenger side dashboard not fitted proerly
6.Trunk Light not working
7.Steering not contralised(tilt to right)
I have been having problems with Ichibaan Honda since day 1 of my delivery-21st June 2005..I am never going to take the car there..now,it's Linkway -all the way !
As for Warranty - if we repair at Honda Authorized Service Center,they have to give the car warranty.
THERE IS NO RULE THROUGHOUT THE ENTIRE WARRANTY BOOKLET THAT ONCE THE CAR IS IN FLOODS,NO WARRANTY IS APPLICABLE AFTER REPAIRS AT AUTHORIZED SERVICE FACILITY.
And if other players like Suzuki,Toyota,Chevrolet,Opel aren't voiding flood affected car warranties,why is Honda Siel India doing it ?..Answer - Purely to harass the customers.Period.
But luckily,yesterday,there was a meeting at Delhi Headquarters,and they have decided to validate all flood affect car warranties after repairs at authorized service centers.
My bottom line - even after waiting for more than 3 months for my new car,it's still incomplete..and the problems post delivery,which I've mentioned above don't need any special spares from Japan or Thailand(The New Honda City is with 72% locally built parts anyways).
Most of the Honda spares have customs clearance at Delhi,and not at Mumbai,since Japan/Thailand directly sends the Spares to HSCI,Delhi..so,I don't believe in the fact that the spares were damaged in customs here.
I have decided to write a letter to their Japan headquarters once I get my car repaired with all the above mentioned problems..they should know how their dealers are treating customers in a country which has the potential to provide them a future with excellent sales figures on their charts.
Cheers,
sr
Note from the Admin : Post Edited - As a regular BHPian, you are aware that abusive language is NOT permitted whether directly or indirectly. Your warning level has been increased significantly, and we do suggest reading the board rules before proceeding any further