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Old 27th June 2023, 14:58   #76
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

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Originally Posted by rohan_iitr View Post
The store in-charge was Mr Manju (if I remember correctly).



Rohan
Was this at the Wilson Garden outlet or at Tyre Professionals outlet?

There's a Manju at the Tyre Professionals outlet who is super patient/helpful and always with a smile.
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Old 28th June 2023, 10:14   #77
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

Update: I got a call from Mr Moshin, who is the store manager. He told that he received information regarding this incident from some team-bhp members, who are his regular customers.

He was very apologetic about the incident and has assured me of best service in the future. He appeared like a person who was very passionate about his work and the store's legacy. He told that they take customer feedback very seriously.

He also told me that he is generally available in the store, even on Sundays. But he could not be present there this Sunday because he was occupied elsewhere.

I narrated the entire incident to him, word-by-word.

To make up for the incident, he offered to pick-up the old 5th tyre+rim from my location (Electronic City) and deliver the new tyre fitted on the rim at my location. He has also promised to give a good buy back value for the old tyre, since it was practically unused.

The conversation with Mr Moshin has restored my faith in them. May be, it was just a bad day for everyone.

From next time, I will be reaching out to him and confirming his availability whenever I am visiting them in the future.

I still have the following feedback for them:
1. Customer experience should not depend on the presence/absence of the manager. Such a big business cannot be run based on individual's excellence. If the next level level staff is not capable of managing the store in the absence of the manager, better to keep the store closed on that day. It takes decades to build a reputation, but it only takes a few minutes to spoil it.
2. A big store like this cannot be dependent on BESCOM power. Power failures because of transformer bursting is a very common thing in Bangalore. They need to have enough backup power to keep the machines running in case of power failure.

Quote:
Originally Posted by Shubz View Post
Was this at the Wilson Garden outlet or at Tyre Professionals outlet?

There's a Manju at the Tyre Professionals outlet who is super patient/helpful and always with a smile.
I visited the Wilson Garden outlet. The Manju I interacted with was not very helpful. May be, it was just a bad day for him and me.

Rohan
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Old 28th June 2023, 14:30   #78
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

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Originally Posted by Shubz View Post
Was this at the Wilson Garden outlet or at Tyre Professionals outlet?

There's a Manju at the Tyre Professionals outlet who is super patient/helpful and always with a smile.
Both stores have a Manjunath (common name). My interactions with them have been helpful and only thing I see is getting their time to have a discussion on the busy days.
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Old 29th June 2023, 09:52   #79
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

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Originally Posted by rohan_iitr View Post
Update: I got a call from Mr Moshin, who is the store manager. He told that he received information regarding this incident from some team-bhp members, who are his regular customers.
Long time customer of Madhus here, right from 2006 , my Maruti 800 days. Never had anything but a great experience from them. Have interacted with Mohsin each time and he has always been professional and prompt. The workers on the ground are also well mannered and helpful. I make it a point to go during early hours when the rush is less, so maybe they have more time to dedicate and ensure a quick job. IN recent times, I have also interacted with a Mr. Joseph (as far as I can recall his name) who handles incoming customers and is also very polite and helpful.

In any case, it's good that Mohsin got in touch and did his best to rectify the experience. Hopefully your next experience will be better.

Last edited by arindambasu13 : 29th June 2023 at 09:56.
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Old 17th September 2023, 21:33   #80
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

Had been to Madhus Wilson Garden, on Saturday, to update my EcoSport shoes to MRF Perfinza; along with SensAiry TPMS.

As always, it was a Pleasant experience; right from Mr. Joseph (hope I got his name right), to the Tyre Professionals involved. They explained every detail from the TPMS install to the tyre mount and balancing. I was in and out in quick time.

Thanks to You and Your team, Nikhil.

PS: The waiting lounge facilities are so good, was tempted to use the Gaming Console for the rest of the day
PPS: Drove to Chennai today and noticed a vast difference from the stock GoodYear - the Perfinza's are a lot silent, grippier and confidence-inspiring.
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Old 2nd November 2023, 09:58   #81
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

Went to Madhus yesterday for changing the tyres on my 6-years old Superb. Though the mileage was low, and there was good tread depth, the Apollo Aspire 4G had become hard, and developing hair cracks on the top of the sidewalls.
Met with Mohsin and he was very helpful.
Learnt that Michelin has got the import licence 10 days or so back, so they have Michelin P4 ST in 215/55R17 and PS4 in 225/50R17 Also showed me Pirelli P7 with self-sealing, Yokohama and Bridgestone in stock size.
The PS4 would have lowered the GC by 5mm, and I finally went with the P4 ST. They did a good job with WB and WA. The only downside was that the store was very crowded when I reached in the evening, so had to wait for a longish time as they worked through the cars.

On the 25km drive back, the ride felt more pliant, much lower tyre noise, but then the immediate reference was the hardened Apollo tyres. Hope the P4 ST performs great!

Last edited by lancer_rit : 2nd November 2023 at 10:24.
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Old 16th December 2023, 12:51   #82
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

Does Madhus not give free balancing and alignment when all 4 tyres are being purchased from them?
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Old 16th December 2023, 18:14   #83
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

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Originally Posted by M5_fan View Post
Does Madhus not give free balancing and alignment when all 4 tyres are being purchased from them?
I don't think so, cost of tyres is quoted separately and the balancing/alignment part is separate. Only tyre installation part is covered in the cost. Everything is invoiced separately and the services get a different bill.
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Old 15th January 2024, 13:12   #84
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

I was at Madhu's in December 2023 to fix a puncture on my RR310. They offered two kinds of services -

1. The usual puncture strip
2. The mushroom patch

The mushroom patch is known to be better. So I asked them to go ahead with it. I was told it would cost Rs.600 and would take around an hour. Very professional with their work and had all the tools necessary to do a clean job.

However, once the puncture was done, he told me balancing might be needed since the tyre was removed from the wheel. The paranoid person that I am, I asked him to go head. He checked for imbalances but it was already balanced. It all lasted all of 30 seconds. But I was still charged Rs.500 for it. That left a sour taste in my mouth. He could have told me about the balancing requirement while explaining the mushroom patch procedure. Plus, it didn't require balancing at all. Charging Rs.500 for what happened to be checking the balance felt like a rip-off.

All in all, a bittersweet experience. Top marks for quality of work. But I do feel there is room for improvement in terms of transparency of communication.

Total cost was Rs.1208 (Rs.600 for the puncture, 18% GST for this, Rs.500 for the balancing)
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Old 2nd June 2024, 18:15   #85
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How My 5 Hour Old Motorcycle Was Dropped Onto A Maybach

I recently purchased a new KTM Duke 390 and was keen to change the OEM Metzeler Sportec M5 tires to another brand. I called up Madhus before taking delivery of my motorcycle and they confirmed that the product that I wanted was in stock. Over the last 14 odd years, I have been taking my cars to Madhus for replacing tires (2 sets), as well as the periodic wheel alignment / balancing. I have always had very positive experiences with them.

However, their reputation in the motorcycling community is not anywhere close to the same level as it is in the car enthusiasts community. Most motorcycle enthusiasts recall how they did not have a front paddock stand for ages, despite constant negative feedback from customers. Finally, it took a strongly worded post on TBHP for them to invest in a front paddock stand, which, lets be honest, is rather basic equipment and should have been there from the beginning. Additionally, when it comes to replacing motorcycle tires, the workmanship is not as slick as it is for cars. The work happens very slowly. Most of my friends get the wheels removed at a private garage or company SVC, take the wheels to Madhus, get the bike tires changed, and then get them fitted back, as they find that to be a far safer approach than taking their motorcycles to Madhus for a tire change.

Ive always thought that this over abundance of caution was unwarranted. Little did I know that I would learn a lesson, the really hard way.

Tragedy Strikes
A few hours after taking delivery of my motorcycle, I arrived at Madhus and selected the required tires from their inventory. The owners of 2 Harley Davidson motorcycles had arrived for tire changes before I did. The technicians were working on those bikes in front of the Vredestein showroom. I was asked to park my motorcycle in front of the entrance to the Madhus showroom (facing the door).

Those of you who have been to Madhus will know that this area is at a noticeable angle (from the steps to the road). To make matter worse, the concrete flooring is far from smooth and certainly doesnt seem like a safe space to put a motorcycle on a paddock stand.

Madhus Tyre Centre - Wilson Garden, Bangalore-1.jpg
You can see the angle of the slope (Picture taken at a later date)

Madhus Tyre Centre - Wilson Garden, Bangalore-2.jpg
Notice how uneven and unsafe the entire floor is


After the bike was put on the rear paddock stand, I felt rather uneasy as it wasnt standing straight. The technician removed the rear wheel and went off to replace the tire. A few minutes later, it all went completely wrong as the bike fell off the paddock stand. Thats right, the motorcycle fell off the paddock stand and onto the pristine Maybach which was parked alongside it. As soon as it did, the managers and technicians ran over to lift the bike back up and park it in front of the Vredstein showroom, parallel to the steps, instead of perpendicular. It still was on a slope, just that the chances of it falling again were reduced.

Madhus Tyre Centre - Wilson Garden, Bangalore-3.jpg
Everyone rushed in

Madhus Tyre Centre - Wilson Garden, Bangalore-4.jpg
Repositioning the motorcycle

Madhus Tyre Centre - Wilson Garden, Bangalore-8.jpg
In a somewhat better location

Madhus Tyre Centre - Wilson Garden, Bangalore-9.jpg
Again, notice the un-eveneness of the concrete flooring


First things first, I was glad that none of the Madhus technicians were working on removing / putting back the front wheel on the Maybach when this happened. I cant even begin to imagine what would have happened to them, or someone standing by their car, if a motorcycle had fallen on them. The Maybach was left with scratches and what appeared to be a dinged bumper. My 5 hour old Duke 390 had big scratches on the handlebar, guard and mirror. I feel terrible for typing this, but had it not been for the Maybach, my brand new bike would have suffered a lot more damage. The gentleman who owned the Maybach was extremely composed, given the circumstances and did not make a major scene, like 99.99% of others would have.

Madhus Tyre Centre - Wilson Garden, Bangalore-5.jpg

Madhus Tyre Centre - Wilson Garden, Bangalore-6.jpg

Madhus Tyre Centre - Wilson Garden, Bangalore-7.jpg


To their credit, the managers at Madhus immediately apologized for the incident and promised to pay for all the damages, no questions asked. I pointed out to them that the situation could have been avoided if there was a safe working space for motorcycle tire changes in such a huge establishment and that the current working conditions were well below par. They agreed to this and promised to pass on the feedback to the management.

The Impact
Fortunately, the KTM mechanics confirmed that the damage to my 5 hour old motorcycle was only superficial in nature and that nothing was broken or bent. Every single enthusiast I spoke to strongly suggested that I get all 3 scratched parts replaced, so that my motorcycle goes back to being exactly as it was, when I took delivery. The thing is, as per the policy at Madhus, the reimbursement for such incidents is taken out of the salary of the technicians. This was confirmed to me both by the technician who worked on my bike and one of the managers. While it will be easy to pass the blame of the incident onto the technician, the truth of the matter is that Madhus still doesnt have a basic flat surface to do a tire change for motorcycles, forget having a dedicated bay for motorcycles. This is an infrastructure problem, not a technician problem. As such, in good faith, I could not find it in me to make the technician pay for damages that he was only indirectly responsible for.

A couple of days later, when the manager from Madhus contacted me, I confirmed that I was not keen on receiving any financial reimbursement from the technician as it was an infrastructure problem, and that all I wanted was for everyone concerned to have learnt a lesson, based on which they would take corrective action.

What Next?
When I went back to collect the stock tires, I had shared these above thoughts with the different managers that I met. To their credit, they did not accept any payment for the valve replacement on one of the tires of my car.

Anyways, I have asked them to consider raising the standards of their open air, uneven surfaced motorcycle workspace to match that of the excellent facilities that they provide for cars. Given that motorcycle tire changes are likely to be a very minuscule percentage of their overall business, I dont know when and how it will happen but I trust that as a consequence of this avoidable and unfortunate incident, the team at Madhus will do whatever is required to provide the required infrastructure.

Until then, I would actively suggest fellow motorcycle enthusiasts to not make the same mistake that I did, and if you have to get your tires swapped at Madhus, learn from the veterans. Remove the wheels outside and take them with you to Madhus. It might be a whole lot of work for what is a simple tire change but trust me, going there directly is simply not worth the risk. And if you are taking your car there for new tires / wheel alignment / wheel balancing, be sure to not park it next to a motorcycle that is on a paddock stand!
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Old 3rd June 2024, 10:10   #86
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Re: How My 5 Hour Old Motorcycle Was Dropped Onto A Maybach

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Originally Posted by neil.jericho View Post
Fortunately, the KTM mechanics confirmed that the damage to my 5 hour old motorcycle was only superficial in nature and that nothing was broken or bent.
I'd say that you live with those scratched parts, considering the damage is minimal. Give it a few months and then replace. Its a matter of not looking in that direction and you'll forget about it.

Its unfortunate what happened. Madhus can surely improve their process in handling two wheelers. I don't side their idea of taking the amounts off their mechanics for what is essentially a lack of proper infrastructure to handle two wheelers (This was my go to place for car tires).
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Old 3rd June 2024, 11:02   #87
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Re: How My 5 Hour Old Motorcycle Was Dropped Onto A Maybach

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Originally Posted by neil.jericho View Post
The thing is, as per the policy at Madhus, the reimbursement for such incidents is taken out of the salary of the technicians.
Unfortunately, that seems to be the SOP at most of the tires stores. Back in 2021, Sangeetha MRF, Kadavanathra tore quarter of my brand new Metzeler m7's beading. I got an apology, 5k Rs and a promise for the rest of the compensation from the technicians salary! The tire costs more than the man's salary (the tire was 190's for zx10r) and the shop manager was helpless saying that's what the owners instructed.

Needless to say, don't ever visit Sangeetha MRF!
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Old 3rd June 2024, 11:36   #88
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Re: How My 5 Hour Old Motorcycle Was Dropped Onto A Maybach

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Originally Posted by neil.jericho View Post
The thing is, as per the policy at Madhus, the reimbursement for such incidents is taken out of the salary of the technicians!
That really is a load of bull. It's a pity that labour law in our country even allows this kind of nonsense.

Insurance exists precisely for these things and Madhus should just buy a policy to cover such damage. Or consider it a cost of doing business and pay the customers. Making a technician pay to repair a Maybach is just unreasonable.
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Old 3rd June 2024, 11:41   #89
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Re: How My 5 Hour Old Motorcycle Was Dropped Onto A Maybach

For me it was a freaky read, considering the two parties involved ie a brand new bike of a BHPian and a Maybach. There have been some mess ups with the placement of the bike and the usage of the paddock. For a bike like the duke they should have not used the paddock with a swing arm mount since the swing arm is not flat. Can easily lead to slippage and fall which would have happened due to the slopy ground. Later I see that they have used a spool mount which is the right way to lift up this bike or in general any bike since that secures the swing arm from movement on its own.

Must be some newbie technicians who ended up cutting corners. At least from my experience that doesnt happen with/without my supervision. Its always the enthusiast type of crowds at Madhus when compared to even its sister concern Tyre Professionals and no one would accept this and walk out.

Quote:
Originally Posted by sandeepmohan View Post

Its unfortunate what happened. Madhus can surely improve their process in handling two wheelers. I don't side their idea of taking the amounts off their mechanics for what is essentially a lack of proper infrastructure to handle two wheelers (This was my go to place for car tires).
I believe this isnt the case, its just that the employees would have said to gather sympathy and avoid escalation. Thats a dialogue I have heard from many situations similar to this and end of the day, it doesnt happen. Like you say, the cost of these damages are quite significant when pitted against the salary of these workers. And the workers would not continue working if they are going to lose the entire salary for the month and find a different job.

Last edited by audioholic : 3rd June 2024 at 11:43.
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Old 3rd June 2024, 11:42   #90
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Re: Madhus Tyre Centre - Wilson Garden, Bangalore

Looking at the GLS, dont you need to put a stopper to the front tyre so that the car doesnt move backwards when on lift ?

I feel bad for the technicians if they lose part of their salary, but a process needs to be in place to take care such things never happen.
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