The Baddest aftersales ever - Viewsonic LCD India.

mithun · 12th February 2009, 12:47

Quote:

Originally Posted by katpasin

Finally after 4 months, lodged a complaint at core . They had sent a letter/notice to viewsonic office asking them to solve the issue within 21 days.

Did you file the complaint online ?

muneemmk · 12th February 2009, 12:54

Hello again boys , they cheated me again, they provided me with a 22" VX2255wmh monitor which was repaired and sent for me , the monitor's cable wasn't included and the DVI connection dosen't work , also the 1.3 Megapixel camera also dosen't work. They have told me to keep this monitor as a standby now and that they will arrange for a "new" monitor for me in the following days.

Just called up viewsonic india , they said that since i have accepted a replacement monitor from them ,they won't give me another monitor since i should have checked and made sure that the monitor was new. What a good service.

FERRO · 12th February 2009, 14:54

very sorry to hear your stories of bearing the burden of baddest a.s.s. ever all time,
I only hope Fiat isn't connected to viewsonics in any way this time ?
btw I been using 2 viewsonic monitor since more then 5 - 6 years (I was lucky never felt any problems with them) and Fiat car too (got lucky with this too, touch wood).

kuttapan · 13th February 2009, 03:41

Quote:

Originally Posted by muneemmk

Hello again boys , they cheated me again, they provided me with a 22" VX2255wmh monitor which was repaired and sent for me , the monitor's cable wasn't included and the DVI connection dosen't work , also the 1.3 Megapixel camera also dosen't work. They have told me to keep this monitor as a standby now and that they will arrange for a "new" monitor for me in the following days.

Just called up viewsonic india , they said that since i have accepted a replacement monitor from them ,they won't give me another monitor since i should have checked and made sure that the monitor was new. What a good service.

Maybe they are baddest, after all

. Feel sorry for you, bro ! Keep fighting !

muneemmk · 13th February 2009, 08:25

Quote:

Originally Posted by mithun

Did you file the complaint online ?

Thanks boys just did that now,didn't know that such a thingy existed.

greenhorn · 13th February 2009, 08:34

The obvious question

Do you think they are as bad as Fiat ?

janitha · 13th February 2009, 09:13

Quote:

Originally Posted by deepclutch

Accel frontline is the service provider in ernakulam for sony phones,viewsonic,epson and ofcourse seagate hdd RMA centre.It is opposite veekshanam office.
and I remember reading in digit forums about viewsonic displays(TFT) came with a "ant" etched in the thin layer of plastic of Display.

That was me, with same username there too.

The VX922 was bought during September 2006 for Rs.17750/-. (higher price then due to the 2 ms resposne) First it was ants crawling between the display and the front transparent layer. I didn't complain and just posted about in the forums. Few months later, there was problem with display lighting. Calling the toll free no of Viewsonic is not easy since it seldom works. And they do not reply to mails. Finally managed to get the RMA no and the next day somebody from a local shop came and collected the monitor after giving proper reciept and said he is sending it to Bits & Bytes at Ernakulam who does the franchisee service for Viewsonic. (through RT services as mentioned earlier) It took several calls and mails to EKM, Bangalore and Delhi and finally after 22 days of threatening it was replaced with a brand new one of same model but later manufacture. Few months later it again developed problems with least brightnes and non working OSD buttons. This time the service was faster with repalcement within 17 days. Fianlly about two months back the problem arose again with no dispaly. This time they sent a mechanic with a PCB who came and repalced it without any improvement. He couriered the monitor to Bits & Bytes. After two weeks I received back the monitor and they said two PCBs had to be replaced. My experience with Bits & Bytes was really good. They were helpful and once even registered it for RMA for me when the VS no was not responding. All the time they were telling of non availability of spares from Viewsonic.
Needless to say, every time my 7 year old LG Flatron came to rescue.

pjbiju · 13th February 2009, 12:12

Why don't you register a complaint here? - Consumer Online Resources & Empowerment Centre
This is a free service.
There is also a list of consumer unfriendly companies - Core Centre

You can also write to moneycontrol using pehredar@moneycontrol.com. They take up such issues.

muneemmk · 13th February 2009, 23:38

@ Greenhorn no more comments on Fiat dude, don't want this to turn the other way

.

Yes as i already said i filed a case with CORE as soon as I saw that posting.

muneemmk · 4th March 2009, 14:24

After I filed a complaint in CORE the actions were quick not only did i get a 22" Monitor they have also offered me the full warranty for 3 years for the replacement LCD that they have provided.They also literally begged me to take back the complaint that i have submitted, and after all these days their first call from the call center was only because I have submitted a complaint at the CORE.The funny thing is even though that they claim that the monitor that they have provided me is brand new as per their promise, when I called up their call center and checked the authenticity of their claim with my serial number I found out this one also is a refurbished monitor. But it works I am happy with that,I'll just live with this for one year and get a Samsung or LG 24" in an years time.

And I still am holding 2 X 19" Standby Viewsonic Monitors Ransom in case my "NEW" 22incher rolls over and dies.

And thank you bhpians for the help otherwise I wouldn't know about CORE and things would have dragged on for ever.

deepclutch · 4th March 2009, 17:58

that's great to know about core worked out for your problem.but with few others ,it isn't going to be so effective.

kailashnj · 4th March 2009, 18:08

Hi,

Even I had faced the same kind of complain for Viewsonic with my 22 inch LCD not working properly. It took them 5 weeks and lot of followup before the issue was resolved. After being frustrated for more than 4 weeks, found out the email address of the Regional Sales and Service person and send my complain to him. Within 2 days I received a brand new 22inch LCD, no questions asked.

Regards,
Kailash

mithun · 6th March 2009, 16:28

muneemmk : Did you file the complaint online ?

muneemmk · 6th March 2009, 19:00

Quote:

Originally Posted by mithun

Did you file the complaint online ?

Quote:

Originally Posted by mithun

muneemmk : Did you file the complaint online ?

Look at my previous posts mithun.

Sankar · 28th March 2009, 13:32

After reading this thread i have decided that i'm NOT getting a Viewsonic, no way!

While i was on the second page i thought.. okay i can give this monitor a chance, since eventhough the monitor was bad and you're getting a new one eventhough it's after you made a lot of effort. As i got on to the third page the horror story again reapeats and this time they have cheated you.

I was looking for a monitor on the other thread: http://www.team-bhp.com/forum/gadget...tor-match.html now no way i'm gonna buy a Viewsonic. A bad product can be recitfied, bad A.S.S can be tolerated for a while, but cheating? I'm never gonna pay my money to a bunch of cheats!

12th February 2009, 12:54	#32
muneemmk BHPian Join Date: Jan 2008 Location: Cochin Posts: 832 Thanked: 99 Times View My Garage	Hello again boys , they cheated me again, they provided me with a 22" VX2255wmh monitor which was repaired and sent for me , the monitor's cable wasn't included and the DVI connection dosen't work , also the 1.3 Megapixel camera also dosen't work. They have told me to keep this monitor as a standby now and that they will arrange for a "new" monitor for me in the following days. Just called up viewsonic india , they said that since i have accepted a replacement monitor from them ,they won't give me another monitor since i should have checked and made sure that the monitor was new. What a good service. Last edited by muneemmk : 12th February 2009 at 13:12.
	() Thanks

12th February 2009, 14:54	#33
FERRO BHPian Join Date: May 2007 Location: Mumbai Posts: 313 Thanked: 2 Times	very sorry to hear your stories of bearing the burden of baddest a.s.s. ever all time, I only hope Fiat isn't connected to viewsonics in any way this time ? btw I been using 2 viewsonic monitor since more then 5 - 6 years (I was lucky never felt any problems with them) and Fiat car too (got lucky with this too, touch wood).
	() Thanks

13th February 2009, 08:34	#36
greenhorn BANNED Join Date: Apr 2007 Location: KL-01 Posts: 7,878 Thanked: 4,910 Times View My Garage	The obvious question Do you think they are as bad as Fiat ?
	() Thanks

13th February 2009, 12:12	#38
pjbiju Senior - BHPian Join Date: Apr 2006 Location: Pune Posts: 1,380 Thanked: 1,134 Times	Why don't you register a complaint here? - Consumer Online Resources & Empowerment Centre This is a free service. There is also a list of consumer unfriendly companies - Core Centre You can also write to moneycontrol using pehredar@moneycontrol.com. They take up such issues.
	() Thanks

13th February 2009, 23:38	#39
muneemmk BHPian Join Date: Jan 2008 Location: Cochin Posts: 832 Thanked: 99 Times View My Garage	@ Greenhorn no more comments on Fiat dude, don't want this to turn the other way . Yes as i already said i filed a case with CORE as soon as I saw that posting.
	() Thanks

4th March 2009, 14:24	#40
muneemmk BHPian Join Date: Jan 2008 Location: Cochin Posts: 832 Thanked: 99 Times View My Garage	After I filed a complaint in CORE the actions were quick not only did i get a 22" Monitor they have also offered me the full warranty for 3 years for the replacement LCD that they have provided.They also literally begged me to take back the complaint that i have submitted, and after all these days their first call from the call center was only because I have submitted a complaint at the CORE.The funny thing is even though that they claim that the monitor that they have provided me is brand new as per their promise, when I called up their call center and checked the authenticity of their claim with my serial number I found out this one also is a refurbished monitor. But it works I am happy with that,I'll just live with this for one year and get a Samsung or LG 24" in an years time. And I still am holding 2 X 19" Standby Viewsonic Monitors Ransom in case my "NEW" 22incher rolls over and dies. And thank you bhpians for the help otherwise I wouldn't know about CORE and things would have dragged on for ever.
	() Thanks

4th March 2009, 17:58	#41
deepclutch Senior - BHPian Join Date: Oct 2008 Location: Muvattupuzha Posts: 1,167 Thanked: 164 Times	that's great to know about core worked out for your problem.but with few others ,it isn't going to be so effective.
	() Thanks

4th March 2009, 18:08	#42
kailashnj BHPian Join Date: Oct 2006 Location: Mumbai Posts: 967 Thanked: 384 Times	Hi, Even I had faced the same kind of complain for Viewsonic with my 22 inch LCD not working properly. It took them 5 weeks and lot of followup before the issue was resolved. After being frustrated for more than 4 weeks, found out the email address of the Regional Sales and Service person and send my complain to him. Within 2 days I received a brand new 22inch LCD, no questions asked. Regards, Kailash
	() Thanks

6th March 2009, 16:28	#43
mithun BANNED Join Date: Jan 2006 Location: Cochin Posts: 2,195 Thanked: 268 Times	muneemmk : Did you file the complaint online ?
	() Thanks

28th March 2009, 13:32	#45
Sankar Senior - BHPian Join Date: May 2005 Location: Location Posts: 5,784 Thanked: 9,253 Times	After reading this thread i have decided that i'm NOT getting a Viewsonic, no way! While i was on the second page i thought.. okay i can give this monitor a chance, since eventhough the monitor was bad and you're getting a new one eventhough it's after you made a lot of effort. As i got on to the third page the horror story again reapeats and this time they have cheated you. I was looking for a monitor on the other thread: http://www.team-bhp.com/forum/gadget...tor-match.html now no way i'm gonna buy a Viewsonic. A bad product can be recitfied, bad A.S.S can be tolerated for a while, but cheating? I'm never gonna pay my money to a bunch of cheats!
	() Thanks