Originally Posted by Sprucegoose (Post 3122476)

Samsung have known quality control issues. When you return a phone to them, they also assume it's a hardware problem, so they change the main board.

In my experience, official service centers don't fix components. They replace them, so if a component on the main board it's damaged, they will replace the main board

Originally Posted by bhp_maniac (Post 3122343)

I got a message and mail this morning stating that the product is shipped. Let's see if the courier details get reflected correctly after some time. But I have had tracking issues with Bluedart where the AWB number was correct was showing incorrect in their website. However, all such shipments got delivered within the expected dates. First flight normally gives you correct status is what I understand.

Originally Posted by ajay_satpute (Post 3122014)

Was this covered under warranty? As per my observation over a year or so, I see that Samsung service guys tend to play safe and change the whole motherboard, instead of going to the root of the issue. 3 of my friend's had their Samsung handset's motherboard changed for various reasons.

Originally Posted by neoonwheels (Post 3122570)

Is it like even Samsung big guns are having quality issues? Even though Samsung service is good, having such issues makes me feel why put 35-40K on a phone which does not guarantee quality. So its not only MMX/Karbon or low end phones which face quality trouble anymore.

Originally Posted by Sprucegoose (Post 3122476)

Samsung have known quality control issues. When you return a phone to them, they also assume it's a hardware problem, so they change the main board.

In my experience, official service centers don't fix components. They replace them, so if a component on the main board it's damaged, they will replace the main board

Originally Posted by neoonwheels (Post 3122570)

Is it like even Samsung big guns are having quality issues? Even though Samsung service is good, having such issues makes me feel why put 35-40K on a phone which does not guarantee quality. So its not only MMX/Karbon or low end phones which face quality trouble anymore.

Originally Posted by ajay_satpute (Post 3122606)

Well, yes, to some extent. But not all phones have issues. May be 1 in a million has an issue and Samsung replaces the motherboard so that the issue never comes back (hopefully). At least the service is very good and they change motherboards without much fuss. :D In case of MMX, the service is almost non-existent from my personal experience and you have to just throw the phone in the dustbin. I dont know if its changed now.

Having problems is not at all an issue if the manufacture accepts those and rectifies them on time without much irritation to the consumer.

Originally Posted by Sprucegoose (Post 3122628)

It's a lot more than one in a million, but because Samsung know their quality control is not too good, they compensate with quick and comprehensive servicing.

When the SGS2 had got launched, 8 people in my office had got it apart from me.

2 had faulty screens right out of the box.
1 more developed screen issues within a month.
And the GSM radios on my phone failed after 8 months.

All the phones were promptly and comprehensively fixed. I lost mine before I could get it fixed

Originally Posted by D4d-maniac (Post 3122668)

I have nearly 8-10 Samsung smartphones in my family ranging from original i9000 to s3 and note2. They have been used for periods ranging upto 3 years. Never had to visit Samsung service centre except maybe buying a new battery. So the quality and reliability seems pretty top notch to me.

Originally Posted by bhp_maniac (Post 3122343)

I got a message and mail this morning stating that the product is shipped. Let's see if the courier details get reflected correctly after some time. But I have had tracking issues with Bluedart where the AWB number was correct was showing incorrect in their website. However, all such shipments got delivered within the expected dates. First flight normally gives you correct status is what I understand.

Originally Posted by ajay_satpute (Post 3122606)

Having problems is not at all an issue if the manufacture accepts those and rectifies them on time without much irritation to the consumer.

Originally Posted by vb-san (Post 3122727)

Completely agree with that. Electronic products may have a bad apple from the assembly line, and probably I got that one. If the issue is identified and fixed without many follow-ups I am happy.

In Samsung’s case, I was not entirely happy with the service initially because they were not willing to give me an estimated schedule for the fix. A bit of noise was enough to get a change in attitude; the phone was taken in on Saturday 6pm, and I got a call/sms on Monday evening saying that the phone is ready for collection. That’s decent turnaround time in my books.

Originally Posted by joslicx (Post 3122743)

Yes its a very decent turnaround time. And I think replacement is better fix than repair.

@sprucegoose Samsung and LG have pretty decent QC and also service setup (at least in India). The worst among the biggies when it comes to service is actually Sony and HTC :( Generally speaking Samsung has mastered the art of volume production (as Samsung is like VW, lot of phones share same/similar parts, same plastic etc) so the QC issues with Samsung products are relatively rare. HTC and Sony on the other hand use complicated manufacturing process, keep reinventing (read experiementing with new materials, processes etc) so there are more QC problems with these two.