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Originally Posted by vinaydas I'm still surprised at the cheap behavior that tata motors has shown.
they had to be "forced" to take action. | |
NO ONE, I repeat there is NO ONE on this earth who can force Tata Motors to take action.
After writing two letters to Tata Motors on 3rd Jan and 2nd Feb requesting them to convey the status of my car, I received a letter from them on 22nd Feb after a period of 2.5 months from the date of the Order. The letter stated that the car was ready and that I should visit Concorde Motors and contact one Mr. Murlidhar, Manager-service, with prior information. The letter also stated that the Certificate of Fitness by senior most Engineer and the 6 months warranty certificates were also ready.
Since I was unwell, I informed Mr. M that I would visit him soon. He also insisted that I let him know in advance about the date and time of my visit. Finally, with all enthu my family and me landed at CM on 4th March at 2.00 PM with prior info by phone, SMS and E-mail.
We saw our car in one corner with the mechanics still working on it. Since we knew what to expect from TMs we did not go near the car. At the Reception, I asked for Mr. M and I was told that he was in his cabin. The lady had no info about our visit. We found our way to his cabin and fount it vacant. Asked the guy sitting outside about the boss and got a puzzled look from him. He them asked couple of his colleagues and no one seemed to know about Mr. M's whereabouts. I then called his mobile and our man said that he was away and busy in a meeting and that I should contact some mechanic and take a test drive. All that BS about prior appointment went for a toss. No resposible person from Tata Motors and no service manager. Anyway, I told M ( I had lost all my respect for him by now) theres no way I going to take delivery in his absence and that we shall come back again some other day, whenever he is free and available. Our man M suddenly decided to return to CM and promised to be there within half an hour and requested us to wait for him. If only he had called us earlier and informed us about his pre-occupation, we would have saved a lot of time and unpleasentness. The Service Manger had no idea about basics of service and etiquette.
Instead of waiting in the lounge we diceded to have look at the car. I asked the mechanics about the repairs being carried out, while the letter had stated that the car was ready for delivery. we were shocked to know that car was refusing to start. The disappearing act of the Service Manager was now becoming evident. The car had not been worked on any of the complaints I had registered with them.
The car was in a horrible condition. The paint work was scratched all over. The body had dents in quite a few places. The dicky Door was damaged. The car had corroded both on the outside as well as on the inside. Lumbar support Seats were not repaired. The seat belts had the same problem of hang loose instead of retracting back. The seats were stained with oil and grease marks. The dicky floor was laden with oil stained corrogated boxes.
when the SM returned, (we went for a short test drive (because of very less fuel). The engine power was very poor and even a horsecart would have taken off faster.The SM also agreed about the poor pick-up and torque. The clutch was sluggish and the vehicle shuddered each time the gear was changed. The AC was making the same old squeeking noise. By this time we were all disgusted with the treatment meeted out to us. The SM did not have a copy of the Complaint list or the supreme court's Order.There was also no sign of the fitness certiicate and the extended warranty. The service manager asked me to advise him about the repairs that I wanted on the car. We refused to take delivery of the car and returned disappointed.
Most repairs and replacement carried out were related to the deterioration caused due to bad storing of the car since May,2008. These repairs should not have taken them more than 2 days. The Job card was opened on 15th Dec and all the parts were drawn from their stores by 17th Dec and yet it took them over 2 months to send the letter to me. We were disapointed and hurt. I sent them an e-mail stating facts about the condition of the car.
Since a week had passed and I had not receive any reply from them, I visited them again this morning to find out about the progress made. The car was parked in the same place and wasn't even touched since we left the last time. The SM called some Tata Official but for some reason the call was not taken.
This is what one should expect from Tata Motors. They have absolutely no regard for anyone. Not even the Supreme Court of India
So long.....