Dear Team BHPians,
My Tavera completed 97,200 kilometres this week. The journey from 93,000 to 97,000 kilometres wasn't really a good one. I had to face a lot of issues with the company authorized service centre. Here goes the story.
I did the last service of my Chevy Baby at 93,861 kms on 30/09/2010. It was the 13th service of Chevy. The service was quite elaborate and the engine oil, coolant, brake pads, oil filter, air filter, etc were changed. I paid Rs. 7014 for the service and after a short inspection, I took delivery of my vehicle by 7 pm. I was in a hurry as I had to go to Mumbai the next day and I drove home without any further delay.
My wife and I left for Mumbai the next day by 5 am and the drive was smooth. I did not feel any trouble with the vehicle at first. But after passing khandala, I speeded up and I felt that the pulling wasn't upto the mark. I did not think too much about it at that point of time.
We reached Mumbai later that morning and parked our Chevy. I always check Chevy's engine after a long drive. When I touched the bonnet, it was burning hot, which had never ever happened earlier. When I opened the bonnet, I was shocked out of my senses. There was only very little coolant left in the reservoir. It was unexplainable since I had paid to change the coolant the previous day. I also noticed that the coolant was green in colour. I was very angry to see that the engine bay was very very dirty. Those idiots had not washed my car's engine and also the under body!!! I was really fuming at Pashankar Auto, but there was little I could do then. I filled up some water in the reservoir and returned back home to Pune later that day.
The next day I went to Pashankar Automobiles and called the service advisor out to my car. I asked him what colour was the
Elf coolant that he had put in my Chevy, two days back. He gave me the answer I was expecting and which I knew already;
RED! Then I showed him the liquid that was left in the coolant reservoir of my vehicle. I was 1000% sure that the coolant which was in my car was of Castrol, which I had put personally before my Udaipur trip. Castrol coolant is green in colour.
The service advisor was speechless. The next person who came out to inspect my Chevy was the service supervisor. He looked at my Chevy's engine bay for exactly three seconds and immediately ordered a mechanic to change the coolant. This was when I lost my composure. I blasted them with the choicest of biblical verses and demanded an immediate refund of the money they charged me for coolant replacement.
I took out my camera and clicked some pics.
I told them that I would be sending the pics to GM's Customer service Manager and to the Times Of India. The supervisor started pleading with me and called the service manager, who came out, met me and invited me to his cabin. He was very apologetic and assured me that the coolant would be replaced immediately. I was very angry but I decided to accept his plea and get out of the place. I had a trip to Jalgaon the next day and I did not want my Chevy to suffer again.
That issue was settled amicably and I left that wretched place making a promise
NEVER to return.
We left for Jalgaon the next day by 4 am. I drove sedately for about an hour or two at 100 kmph. Chevy's response was good then. But when I tried to accelerate to 130 kmph, which is my usual speed in NH, Chevy was very sluggish. I immediately got a feeling that those morons may not have changed the engine oil too. I was flabbergasted!!! During the past four years, I had never ever faced such an issue!
We somehow completed our trip and returned back to Pune. I checked my Chevy's engine oil and I found that the oil was completely black in colour and it resembled tar.
I took my Chevy to Bosch service centre a couple of weeks after this incident and did an engine oil flush and an engine de-carbonizing treatment. The amount of black smoke that came out from my Chevy's exhaust pipe was unbelievable!!!
I also changed the engine oil and oil filter. As I expected, the old engine oil was like tar and very thick. My mechanic was of the opinion that the oil looked older than 10,000 kms. The service advisor and the owner of Bosch centre, Mr. Rajesh, recommended the Bosch
15W40 engine oil highly and I accepted their suggestion. They told me that Bosch was much better than Elf, which GM recommends.
Now, after the treatments and the oil change, Chevy is back in peak form and I touched 130+ in NH4. The engine sound is much more refined now and the pickup has increased tremendously. Chevy is much smoother to drive now and I am enjoying every second I am spending behind the wheel. I am really happy that I could take remedial steps immediately before it was too late. I got a mileage of approximately 11.66 kmpl yesterday after a high speed run on NH4.
So guys and gals, beware of Pashankar. They are the biggest cheats I have come across in a long time. I was so happy with the service offered by Talera Motors. But sadly they stopped dealing with GM.
I am very happy with Bosch service. I was right near my Chevy during his treatment and I could see the professionalism with which the mechanics approached their jobs. I have attached my Chevy's updated service history sheet.
Tavera Service History_Chevy_lover_DEC2010.xls
This is all for now. Chevy is back to his best!!!