Re: My Fräulein arrives: Vento AT- Update: 45,000 km/3rd service Hard to believe it's coming on 3 years since the Fräulein was added to our household. 2 months short to the day, in fact!
44,248 km down, it was time for her next visit to the shop. My last service experience hadn't been that great, so this time I decided to go with BU Bhandari (VW Pune West). They are the newer of the two Pune dealerships and infinitely more friendly and professional, from past experience.
I called them just after Diwali to schedule an appointment and requested a pickup/drop service as well. I needed the car picked up from home and their workshop is rather inconveniently far. They gave me an appointmenty for 20th Nov, which worked for me. I called them on the morning of the 19th to reconfirm and everything was in place. Their driver picked up the car on the morning of the 20th as promised; I got it back about an hour ago. Positives: - BU Bhandari is thoroughly professional in their interactions and you never need to repeat anything to ensure it gets done. This interaction was pain-free and efficient.
- The driver who picked up the car doubled up as a good front for the SA. I gave him a list of issues to be looked at and walked him through it; everything I had was mentioned in the "customer voice" section of the invoice.
- Charges were clearly mentioned up-front, estimate was sound. No hidden charges or surprises.
- They kept me posted by SMS on status of my car. I also got a call from the SA when they had done their first inspection as well as just before dispatching the car.
- Timely pick-up and delivery: they did not make me wait.
Cons:- The pick-up and drop are not free. The charge is reasonable but considering that I am choosing these guys over the competition who is located plum in the city, BU Bhandari should think of waiving it.
- I didn't get any service reminders from the dealerships, though both of them have me listed on their systems. The nice thing about the car is that it gives you its own reminders but still, a personal touch always helps. MAS regularly calls me demanding I bring the Swift in for its next service!
- They have multiple addresses listed for me in their system and every time they'd read out the wrong one and I'd have to update it. In this day and age is it really that difficult to put a check mark against the box that says "Current Address"? Small issue but an irritant nonetheless.
- Nothing else, really: I am reaching!
No major issues detected, but I asked them to check a few things: - Brakes making a slight grinding noise when depressed. Manson (correctly) diagnosed this as a liner problem when he rode in my car last month. Fixed now by cleaning pads and liner.
- Wiper blades had started not cleaning well (replaced), left wiper sprinkler not functioning (replaced), wiper fluid compartment lid fallen off (replaced). Pity the rains are over!
- Front left dashboard rattling: fixed by tightening some nut or the other.
- Rear parcel tray squeaking: It used to sound as if a group of teenage mice are partying hard in my rear seat. Fixed now, I can hear maybe one mouse left but it's bearable!
- Funnily enough, one of my VW wheelcaps was missing (the small one that sits in the centre of the alloy wheel) and a wheel nut from one of the other wheels had disappeared as well. This probably happened during a puncture and I hadn't noticed till very recently. Got these replaced as well.
I like that VW sends you the replaced parts neatly back as proof of the job done. Half-used can of synthetic oil as well, very impressive!
Final bill just over 10,000/- which I thought was reasonable. Engine oil was a 4L can that cost about 3750/- (not all used since NA petrol cars don't drink as much oil as TDIs). Wiper blades were about 550/- Nozzle was 700/- Rest were the usual (refer attached bill for more details).
Took her for a short spin and the brakes are noiseless and the front ratlles have vanished. A slight squeak from the back but significantly less than what I could hear before (and certainly not with the ICE switched on!) Car feels rejuvenated and I can't wait to take it for a longish spin this weekend. |