Re: My Nanovation : Tata Nano The second free service is up. The car was taken to Balaji Motors, Thane for the same. Other niggles identified to the SA:
1. Clutch release is not smooth, may need lubrication (btw, is this a cable clutch?)
2. Braking from moderate speeds brings out a kut-kut sound from the rear
3. Accelerating gives off some vibration noise from under the dashboard
4. Some part of the 'matting' or 'lining' inside the AC vent is stuck to the RHS vent
5. Handbrake light comes on occasionally
6. Interior cleaning
plus whatever else Tata recommends in the service manual at 10k interval.
The vibration from under the dashboard is most likely because of the blower motor (which was replaced under warranty last time) or the music system (which was fitted at the same time).
Took the car to the garage at 9:35 and was attended to within about five minutes. The SA didn't sound very energetic, surprisingly, at that time in the morning. However he followed all the due procedures and handed me the job card after noting down my observations. Now comes a shocker. Wheel alignment and balancing (including rotation) is priced at Rs. 1000/- Upon asking about the same, the SA replied the labour charges for one set of wheels being rotated, balanced and aligned are Rs. 450/- and with service tax and for both sets of wheels, the figure would be 1k.
Interior cleaning is relatively cheaper at Rs. 875/-
He also promised to look at the brakes to check the handbrake light as well as the noise issue.
By evening he called up, as promised, and confirmed that one of the brake cylinders had gone kaput. The rear left one. Must be one of the panic braking situations. It was leaking oil which lowered the brake oil level and so led to the brake light coming on.
Will be going there tomorrow post lunch to ensure everything is done. The total damage to the wallet is nearly 3k.
The service levels seem to have improved a notch since the last time I was there (blower replacement), however a lot of professionalism needs to be built into the team. As I was discussing the servicing with the SA, I heard some of the other employees calling out to a colleague in a derogatory manner. Maybe it's their daily routine and the colleague does not take it seriously, however it does rattle me as a customer.
Will post some more feedback later, after seeing and going through the car. |