Re: My Nanovation : Tata Nano The third service was completed last week. This was the last free service, and the car has completed 20k kilometres, in about a year. The service experience this time was rather interesting.
There were the usual reminder calls from the dealer's workshop. Finally two weeks ago, on Saturday I reached the workshop. There was no service advisor available, so a CRM executive (or manager?) took on the role of the service advisor. And what a thorough job he did! He went over the points and the car many times to ensure he didn't miss any points. Also on certain queries on price estimates, he actually ran up to me as I was leaving and updated me on the tentative prices. A wonderful experience from Mr. Sandeep Singh!
The advisor appointed was, unfortunately, not as customer-centric. No proactive updates on the status of the work done, and finally when I got a confirmation from him that the car was ready, the car wasn't ready. I squeezed into the workshop during my lunchtime and straightaway made for the car which was 'ready for delivery'. Checked the doors, and the rear left door still didn't unlock with the central locking - something I had asked them to fix.
I finally resorted to speaking only to the CRM and he ensured the problem was attended to. The A-pillar trim was out of alignment, possibly because of a missing clip, which too was attended to. Unfortunately I had to leave without the car as my lunch time was up.
Next day again I had to call up the workshop to know the car was ready. I also wanted to replace the beige dashboard and the A-pillar trims to black as I can't stand the reflection. So I paid Rs. 3k as advance for ordering the materials - something weird but I didn't mind. Now a week has gone by and I had to call up again today to check if the dashboard has arrived.
The FE immediately after servicing went down to a 'pathetic' 15kmpl. However a week-end Pune trip clocked about 24kmpl (aided with sedate 80-90kmph driving on the e-way) - with about half time with AC. Not bad, eh? |