The 3rd year service for my EcoSport was waaay overdue (due in September 2016), but as my running has been low in 2016 (I've only clocked a little over 15,000 kms till date), I too took it easy, and finally got it done today, in Jan 2017.
Choice of Metro Ford
I had purchased my EcoSport at Lathangi Ford (JP Nagar, Bangalore) and had done all my services there until now (3 months, first year and 2nd year). However, about half a year ago, a customer had a horrendous experience where a Lathangi employee crashed her EcoSport severely, and Lathangi did not take serious or meaningful steps to indemnify the damage. That issue was finally resolved in a good way solely due to the intervention of Ford India, but no thanks to Lathangi. It was then that
I decided not to patronize Lathangi Ford anymore.
So, come servicing time for my EcoSport, and I drive down to the Metro Ford (Lingarajapuram, Bangalore) which is close to my home and send my EcoSport in for its 3rd year service. As I had no complaints that needed addressing, my car was fast-tracked into the Quick Service bays, and roughly 3 hours later I had the car back.
Serviced Items and Costs
A regular 3rd year service of a petrol EcoSport consists of an oil filter change, oil change, and a change of the associated gaskets. During this service, the air filter is only cleaned (its taken out and given a beating to free up dust). However, I asked them to replace the air filter altogether, as I believe our dusty country and roads warrant it.
During the service, they also found that 4 of the wheel nuts were getting distorted (this was an issue affecting many of the early EcoSports), and those 4 were replaced at cost.
Total costs are reproduced below:
The total service cost was Rs. 5,071 before tax, and taxes added a further 750 to the bill.
Of the Rs. 5,071 in the total service cost, about Rs. 950 was due to my request for changing the air filter, and the need to change 4 wheel nuts.
Battery Health
There has been some talk on the EcoSport review thread about battery replacements, including
one on a 39-month old EcoSport. As my EcoSport was now 41 months old, I was eager to see just how the battery was. I've not experienced any issues with the battery thus far, despite leaving it unused for 2/3/4 weeks at a stretch - the most recent being 3 weeks around this New Year through what passes for a Bangalore winter - and the car has always unlocked with the touch sensor and fired up without any fuss.
That way I was relieved to notice that the battery health report still gave it good marks.
A Word About the Metro Ford Service Experience
I had a good experience with Metro Ford, and could see a marked difference in terms of both facilities and attitude between Metro Ford and Lathangi Ford.
In all, the EcoSport is running fine, and the service experience has also been fast, painless and cheap. Good job by Ford and Metro Ford.