Re: Review: 2021 Mercedes-Benz GLA (H247) PURCHASE EXPERIENCE OF GLA 220D[ATTACH=PURCHASE EXPERIENCE OF GLA 220D.
1. My wife has been driving a Jazz for the past several years. About six months ago she started working at a Medical college in a nearby town (65km one way on 6 lane express way). We decided to upgrade to one of the three luxury German cars for her daily commute. Main considerations were safety, ease of handling, ride comfort and compact size. Researched mainly on team bhp and short listed GLA 220D and new BMW X1. Wife liked GLA220D after test drive mostly because (I presume) this car appears relatively smaller.
2. We made the online booking towards the end of Feb23 for a car with EDD in March23. On 18th of March MBIL sent a communication with WIN number and EDD as 31.03.23. Then there was no further communication from MBIL but the Mahavir motors Vijayawada (dealers) was in touch with me mostly telling me “we shall let you know as soon as we come to know”. On contacting MBIL chat support (most useless one as they do not have any information and after asking you innumerable questions they tell you “concerned person shall contact you soon” and that soon never happens unless you remind them a couple of times subsequently), I received a mail on 8th April, from MBIL that the delivery is delayed due to logistic issues and now it would be delivered during first wk of May23.
3. However, on 19th of April, Mahavir motors Vijayawada (through their local sales person in Tirupati) informed me that the vehicle has reached the dealer and I may make the final payments (cost of vehicle directly to MBIL and Life tax and insurance to Mahavir). As my wife is a doctor, INR1.5lakhs discount was offered (more on this later). As we were travelling I told them that I shall make the payments on the 24th and take delivery on 2nd May to prior commitments.
4. Meanwhile I received several calls for accessories but I found a huge price discrepancy between those on MBIL website and the quotes of the dealers. On contacting MBIL, I did not get any clarification at all!. Decided not to go for any accessories.
5. After discussing with Bajaz alliance (our jazz insurer), TATA AIG and Reliance (preferred insurers for MBIL – I was told) decided to go for a comprehensive return to invoice type from TATA AIG.
6. As agreed on 24th April23 I made the payment of Rs. 46,86,400 (including the booking amount of 50K and after 1.5L discount) to MBIL and Rs.8,40,000/= (life tax) plus Rs. 1, 33,298/= (insurance) to Mahavir motors.
7. In the evening of 24th April, I received a filled in road tax application for verification from Mahavir. I noticed that the vehicle invoice value is mentioned as 49,99,900/= instead of 48,36,400/= (discounts offered by the manufacturer do not count for life tax in AP), and consequently life tax as Rs.898200/=. Immediately I raised this concern with Mahavir and they were also surprised (at least appeared so?) and I told them it may be the tax for the more expensive 4matic model. Since it was already 8.30pm, we agreed that we shall refill this online life tax application afresh the next morning.
8. Next morning I was give online access to the desk top of the concerned person at Mahavir and the application filled afresh. To my surprise the price the vehicle was being filled as Rs.499900/= the moment GLA 220D was entered as the model. Then I was informed that w.e.f 1st April MBIL has revised the prices of their vehicles but since my vehicle was meant for delivery on 31.03.23, it is offered to me at the old price. However, I have to pay the additional road tax. I was not convinced but also felt cheated at this blatant lack of communication from MBIL/Mahavir. Reluctantly I paid since I did not see any point in making an issue out of it at that stage.
9. We went to Vijayawada on 2nd and took delivery of the vehicle. The process was smooth, they kept everything including FASTAG ready, organized cake cutting and also small puja. The whole thing was completed under 45min. Received body cover for the car as complimentary. I must mention that the dealer picked us up in another GLA220D from my hotel (15km drive) during which both of us could sit in the back seat and enjoyed the space and drive thoroughly. Nice of the dealer to have done this. Rested for the night and drove back to Tirupati next morning – a distance of ~450km. While the vehicle looks compact from outside, inside it is surprisingly roomy!. Drove leisurely getting familiar the nuances of the vehicle. The drive and handling were superb and it returned 19.8 kmpl. Incidentally, the vehicle was delivered with a full tank of fuel. Another nice touch. Drove another 300km during the last 10 days (local & highway), and it is showing an average of 19kmpl. Yet to refill the tank.
10. On checking the final invoice I see that MBIL has offered a discount of ~1lk and the remaining is the savings we got on GST. Accountants way of calculating the discount offered I suppose!. Thus GOI and GOAP together offered me a discount of ~50K in consideration of MBIL’s discount of 1lk. Therefore, my gratitude is split among these three!
11. I received a feedback form and in view of the negative surprise regarding the life tax a insensitive communication and lukewarm attitude for sales, I gave a rating of 3/5. The entire management team started to fire the sales person at Tirupati for not communicating with me properly. I could see that this guy was innocent as he did not have the information regarding increase in prices and consequent enhancement of life tax. I wrote a detailed letter to the management of MBIL/Mahavir and received an apology (no compensation) for improper communication.
12. This is a classical case of callous communication. If only they informed me in advance that the prices were going to be revised from 1st April,23 and even so I shall be offered the vehicle at the booking price but I need to pay additional life tax, I would have been appreciative of the fact that I was not charged the increased price. But by not communicating, they have effectively converted a potential positive experience into a negative one.
13. Two days ago I paid for the extended warranty for six years and promptly received the confirmation and the extended warranty insurance policy.
14. Now I am considering to go for 5 year compact plus service pack costing ~3.7lks. I shall appreciate advice from knowledgeable members on this. Also Chennai (150km) and Bengaluru (250km) are nearer to Tirupati than Vijayawada. Please suggest authorized MBIL service stations in these cities which I may prefer.
15. Appreciate suggestions on any accessories I might add.
Last edited by Rudra Sen : 12th May 2023 at 12:42.
|