Bad experience buying Tata Tiago JTP at Mahindra First Choice

We have 3 JTP’s in Pune with the same issue of number transfer from the same dealership.

BHPian PioneerNB recently shared this with other enthusiasts.

My friend bought a Tiago JTP registered in Coimbatore (JTP factory location) in Pune in June 2020. He was given a guarantee by Mahindra that the number transfer and all formalities will be done as soon as possible. The same is still pending, the number is still of TN, and every time the car is taken out it's fined. Mahindra supposedly did not renew their contract with the dealership and now both are blaming each other to fulfil the promise of transferring the vehicle: I am seeking advice on what options to explore. this is learning for all community members and internet users on getting a second-hand car.

1. We are trying to go via a third party to help transfer the vehicle and asking the dealer to pay for the same (the dealer picks up just one call of the hundred calls we make) as no one is taking responsibility for getting this sorted for the buyer.
2. Try to give a police complaint against the dealer and Mahindra as they have cheated us. We have 3 JTP’s in Pune with the same issue of number transfer from the same dealership.

The curious case of second hand Tiago JTP in Pune and a Team-BHP thread.

My friend purchased the Tiago JTP, at the same time when the JTP thread had an active conversation of Pune having 2 Tiago and 1 Tigor JTP on sale from Mahindra's first choice. All the vehicles are sold and are presently running around Pune with a TN number plate. The Mahindra first choice people are blaming the dealership and the dealership is no longer having a contract with Mahindra and have gone into electrical two-wheeler business and are not responding to calls and texts.

My friend has managed to create a group of the 3 JTP owners who are in a lul to get the car registered so they can take out their vehicles and not be treated like thieves by the traffic police. Time and again it brings the same question: if reputed brands like Mahindra are not able to sort out transfer issues hassle-free, then why bring the product in from a different city? And then what is the customer in India? Why are they taken for a ride every time?

Seeking your humble advice on getting this sorted.

Note: We do know the process of how to do it - the question here is how to make Mahindra/dealership do it. As we were assured that Mahindra will do it, we do not want to pay more to move the vehicle back and forth from Coimbatore to Pune and deal with the hassles of RTO which was promised by Mahindra. Now we are seeking another agent to do it - but the dealer is not paying up/ignoring calls. it feels as if we are obliged to him.

Here's what GTO had to say on the matter:

Time is money!! Since June 2020, the 3 owners have already spent 1.5 years on this matter. Cut your losses, pay yourself for the transfer work and get it done. Better than continuously living with a headache + police hassles + potential insurance issues.

Go ahead and enjoy the car. Don't let a moron dealer or an unsupportive Mahindra Frustrated Choice destroy your ownership experience.

Here's what BHPian gkveda had to say on the matter:

Dealers just need money. There ends the matter. They don't have any ethics or customer-centric attitude. And Mahindra will be least bothered to address this concern because it is not their main business.

You can go to consumers court to sort this out if you have any written agreement that the dealership will take care of the ownership transfer process? Else, Legally, it is the owner's responsibility to do the ownership transfer. So, if the dealer or broker raises his hands, you can not catch him to get it done.

When the sale is interstate, usually it requires the buyer to pay the road tax to the state where he resides. were you aware of this when you purchased the TN car? Did you agree to pay the tax for Maharashtra? And Have you paid the money to the dealer? If you have already paid money to the dealer for this and if you have a receipt for this item, you can still go to the police and file a cheating case against the dealer.

One more point is, ownership transfer requires documentation on NOC from the seller's Location (Coimbatore) RTO. Have you seen and received all the documentation required while handing over keys and purchasing? If not, probably that is why the dealer is not taking the responsibility of ownership transfer.

Here's what BHPian Rahul Bhalgat had to say on the matter:

The points raised by gkveda are very pertinent. If you answer these questions point by point, the due course if action will be evident:

• Do you have the NOC from Coimbatore RTO? If not, did the dealer agree to obtain the same?
• Did you pay the amount for MH road transfer tax to the dealer?
• Do you have a written agreement that the dealer will transfer the car with his efforts and no extra money?
• And the agreement(s) have to be in writing. Verbal assurances cannot be proven in the court and mostly it shows the assurances are given just to clinch the deal, with an intent to back out, right from the beginning.

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