BMW dealer horribly botches up sunroof replacement on my X1

The car was returned to me after multiple delays and in absolute filthy condition. Mechanically also they botched up the entire replacement.

BHPian adi58 recently shared this with other enthusiasts.

There were some issues with the sunroof so BMW agreed to replace the entire rack. However they wanted me to send the car to their Infinity Cars Turbhe Navi Mumbai workshop since they have their so called “Experts” placed there. I was not ok with that workshop knowing their history and personal experience but I had no other option. The car was returned to me after multiple delays and in absolute filthy condition. Mechanically also they botched up the entire replacement, the sunroof is not aligned, makes terrible noise. How do I sort this mess?

As you can see they don’t have any concept of wearing clean gloves while working with interior trims and parts

The results

Their experts could not even get the basic alignment done properly

Motor does not sound right and the one touch switch too does not work properly. (Video)

Blinds not installed properly and are touching the frame towards the end of their cycle. (Video)

Here's what BHPian androdev had to say on the matter:

That sucks! You should give a formal complaint addressed to BMW. Only after getting a written assurance from someone senior, you should accept their offer to redo it. It absolutely needs to be redone.

Here's what BHPian Hayek had to say on the matter:

Quite shocking and disappointing. Most folks I know have had positive experiences with Infinity and prefer it to Navneet. So it is distressing that they botched this job up so badly. Hope the rectify it and compensate you for the pain value.

Here's what BHPian amit1agrawal had to say on the matter:

This looks like a roadside garage kind of workmanship. Even mass-market manufacturers are supposed to provide better workmanship. I can't imagine where is the premium-ness of this workmanship by BMW. The way the motor is winning makes me believe they either damaged it or did not use a genuine part to replace it. Definitely, escalate it higher-ups in BMW and don't let them go without fixing it just like its showroom condition.

BHPian adi58 had the following update to share on the matter:

The car has been sent to Infinity Lalbaug after contact with senior BMW personnel. Because the BRI expires in June and the sunroof frame alone costs approximately two lakhs, I have requested that the complete repair be redone using new components and that a two-year warranty be granted on the parts changed. Hoping BMW agrees!

Read BHPian comments for more insights and information.