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Frustrating buying experience makes me reconsider my Hycross booking

My year-long ordeal for the Hycross is a stark reminder that businesses must uphold their commitments to their customers. While some delays are understandable, transparent communication and genuine customer service should never be compromised.

BHPian Nidhish recently shared this with other enthusiasts.

Introduction

Buying a car is often a significant milestone, filled with excitement and anticipation. Unfortunately, for us, the experience turned into a year-long ordeal as I waited for my Innova Hycross ZX(O) Blackish Ageha from Globe Toyota Ludhiana.

The Anticipation and Commitment

On November 28, 2022, I was thrilled to choose Globe Toyota Ludhiana for my car purchase. Their reputation for quality and customer service seemed unbeatable. With high hopes, I made my choice, paid the deposit, and looked forward to the day I’d drive my new car home.

The Disheartening Reality

Days turned into weeks, weeks into months, and the months turned into a year, but my car was nowhere in sight. Despite the dealership's initial promise of timely delivery, I found myself in a never-ending cycle of anticipation and frustration.

The Elusive Delivery Date

The most infuriating part of this ordeal was the constantly changing delivery dates. I was repeatedly assured that the car would arrive soon, only to have my hopes dashed when that day came and went without any sign of my vehicle. I started receiving my car’s sequence number for delivery through the qristix link in the June of 2023. At first my sequence number was 17. The next month is dropped down to 16 and stayed the same for the next to months. Upon receiving the next update in September I was miraculously shifted back again to 17 and then 16 the next month. As of now, I am at sequence number 15. The latest update regarding the delivery from the dealership given to me is of February 2024.

Unanswered Calls and Emails

My attempts to seek clarity through phone calls and emails were met with silence or vague responses. It seemed as though my concerns and inquiries were being conveniently brushed aside. A lack of communication not only added to my frustration but also diminished my trust in the dealership.

Lost Trust and Broken Promises

Trust is the foundation of any customer-business relationship, and Globe Toyota’s inability to fulfill its promises shattered that trust. The car I had ordered with excitement was turning into a distant dream, and we were left with no choice but to consider alternatives.

Conclusion

My year-long ordeal for the Hycross is a stark reminder that businesses must uphold their commitments to their customers. While some delays are understandable, transparent communication and genuine customer service should never be compromised. My trust in Toyota’s ability to deliver on their promises has been irrevocably damaged, and I hope that sharing my experience will serve as a cautionary tale for those considering a purchase from this dealership.

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