Future Generali launches video-based claim settlement

Future Generali India Insurance Company Limited (FGII) has launched Intelligent Video Streaming and Settlement (i-ViSS) - a video-based motor claim settlement facility. With i-ViSS, customers can survey their vehicle through video streaming and get instant cost approval and payment from the insurer for claims up to Rs. 50,000. This is expected to reduce the turnaround time for claim settlements to just 1 day. 

In case of an accident, the customer is required to intimate the claim to a call centre. The customer will then receive a text message with an i-ViSS link. The link opens the streaming service where a company employee guides the customer to the live streaming option and inspects the damage. The settlement amount is offered once all the documents are uploaded and validated by the insurance company. Besides this, customers can get the vehicle repaired as per their convenience and at a workshop of their choice. However, after the repairs are done, they are required to send pictures of the repaired vehicle to the claims department. i-ViSS can also be used by repairers for instant approval of repairs from the claims department.

In addition to the i-ViSS facility, Future Generali India has also launched i-Moss - a mobile app for surveyors. The app has been designed to help conduct on-the-spot conclusion of insurance claims and reduce the settlement time by up to 50%.