Hyundai responds to Team BHP post: Resolves issues on my Creta

The service head told me to drop car off whenever convenient and they'd need it for 2 days to remove dent and paint the spot which they did last week.

BHPian Nithesh_M recently shared this with other enthusiasts.

Thanks to Team BHP moderators for taking my post to the news section last month, somebody at Hyundai India read my post and contacted the dealership about the nozzle delivery issue and the door sill dent. I got a call from the service head of Advaith Hyundai who said the territory manager of Hyundai would like to take me on a conference call. I arranged time out of my schedule and we had a productive chat. I told them the nozzle issue has been fixed between my last post and that call. But then informed him about the dent on the sill thanks to the seat belt. I also had minor scratches on front bumper from a scooter lady and the local Hyundai bodyshop had done some touch up but I wouldn't say it was a perfect paint match even though the car is Polar White. I raised this point in the call and the regional manager offered to fix the door sill dent and redo bumper touch up for me at no cost.

The service head told me to drop car off whenever convenient and they'd need it for 2 days to remove dent and paint the spot which they did last week.

The result? I'm pretty happy about the end result. Although I took my car back in the evening around sunset time and have yet to see if the resprayed bumper matches body white in broad sunlight, i think its a fair deal from them.

Not only has my OCD about the dent faded, but the front bumper scratches no longer having touch up paint mismatch means I can finally sleep sound.

Thanks to Mr.Prabhakar Pillai, Territory parts and service manager from Hyundai India and Mr.Sukesh, Service head from Advaith Hyundai Mangalore for their coordinating efforts to solve my issues.

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