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Maruti S-Cross hits buffalo: Nexa addresses grievances & solves issues

The over spray in the roof has been cleared using a cutting compound and polished. It now feels smooth to touch & the shade is even.

BHPian ike recently shared this with other enthusiasts.

Final update:

The Nexa team in Chennai (Popular Nexa) took the vehicle in on the 1st of March to rectify the issues. The car was delivered today with all the work satisfactorily completed:

They have repainted the fender & the hood where the earlier team in Bhubaneshwar had done a shoddy job. All the paint spots are now gone, the finish is as expected.

  • The over spray in the roof has been cleared using a cutting compound and polished. It now feels smooth to touch & the shade is even. This seems to have been caused because nobody bothered to put a piece of paper to cover the roof when the sides were being painted.
  • I have been given a new jack, the Styrofoam case that holds it within the spare wheel has been ordered and will be delivered in a few days.
  • New horn has been installed.

I wish to thank the team in Popular Nexa, the GM Mr. Johny, Quality manager Navin & Anoop from the body shop. That aside, my faith in Maruti is reinforced, all the officials involved right from Shubashish & Sunny Walia from the Odisha region to Marimuthu & Akhilesh of the TN & PY region were all very patient with me and were striving for a solution.

People make mistakes, but what really matters is how well they turn around and rectify it. In this case, the way Maruti responded has been exceptional. It's very good to know that Maruti runs a tight ship and has good control over their dealers.

But for this forum, the outcome would have been very different. More power to us, thanks to all the members who helped with their contacts at Maruti.

There is a lot of room for improvement in QC procedures and attitude at Narayani motors in Bhubaneshwar, I wholeheartedly hope that they learn from their experiences.

Check out BHPian comments for more insights and information.

 
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