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Thanks to Rachit Jain for sending this in. Heartfelt gratitude for sharing it with other enthusiasts via this Team-BHP share page!
Hi, I'm an owner of a Skoda Octavia Onyx bought in 2019. The passenger curtain airbags on my sedan have pooped out suddenly without any collision or damage. The airbags just popped while driving through a rough patch of road at speeds of 50 - 60 km/h. I came across a similar incident on your forum that occurred in a brand new Octavia in 2014. Please help me as the insurance company says it's an electrical fault and Skoda is refusing to cover it under warranty and says it's an accident. It would be great if you could connect me to the owner of the Skoda from the 2014 incident.
Summary & more details of the incident:
Now we are left with no other option but to pay out of pocket and approach consumer court and social media channels. The car is a relatively new car from November 2019 and has 5 years manufacturers warranty and is covered by Godigit with a zero depreciation policy.
Here's what GTO had to say on the matter:
Not the first such case. Here is a related thread on the same issue with the same-gen Octavia - link.
Here's what BHPian SideView had to say on the matter:
Since you have got the letter from Skoda citing the root cause. You can take it up with the Insurance Obudsman if the company does not budge.
That too without sending any surveyor. (Or ask them to prove it was an electrical fault)
Here's what BHPian Raghu M had to say on the matter:
Well, by looking at the pics, it does seem the car reacted in the right way. Although there is no collision, it would be treated as an accident. The car could have lost balance and tipped off. The airbags deployed pretty well if you ask me. This should be covered under insurance. I don't see a reason why it shouldn't be. If the company refuses to cover, you will have to do some serious email writing and make calls.
Check out BHPian comments for more insights and information.