HTC India service sucks.

shipnil · 11th May 2009, 15:58

Hi Guys,
Thought of sharing my HTC experience. I have this HTC S710 bought about one and half years ago. It works just fine but due to heavy GPRS use and frequent charging the battery life was over about two months back. It used to last just 12 hrs. Here the horrible HTC experience begins.

The battery is not available with any of the retailers. Everybody said go to service center. The service centers are about 25/30 kms from my place so I thought I should contact them on phone to check the availability. But all the contact nos. in Pune were incorrect. So one day I travelled all this distance just to know that you need to order it first. I ordered and also asked for the contact no. Next week I checked and came to know that it is available. Next day again I travel 25 kms and reach at 10 am but the person just says, the battery is locked in a locker and the keys are with someone who will only come after 12. I had to come back to office so I couldn't pick it up on that day. The service center in question is Salora at Tilak road.
After that I called those guys for next 2 weeks but always got the respose that either the batteries are out of stock or godown is locked or come next monday.

This really annoyed me. So what do I do? I shoot an email to HTC customer care India with CC to Chairman, CEO and COO of HTC worldwide. I got the names from their global site. And tried my luck with firstname_lastname@htc.com. It worked. Within 15 mins, I got a call from HTC head office in Delhi about the problem and they actually followed it up with the service centers (2 of them) to ensure the availability of battery for me. All in all I got about 10 calls from Delhi office to track whether I have received the battery or not and how it is working and to get my feedback. Also, the COO had to reply as well.
So it seems this is the only way you have to make HTC act on your problems.

HappyWheels · 11th May 2009, 16:25

Yikes! This is scaring me!

Shipnil, now I know what to do in case of an escalation requirement! Thanks!

deathwalkr · 11th May 2009, 16:47

HTC is definitely taking a beating because of the bad service offered by Sallora in various places.
have had bad experiences but have taken most in my stride. for serious cases i have even got handsets replaced from them.
only option if you are dealing with Sallora is to get in touch with HTC execs. Go to your dealer, he will forward the case to the local exec or ASM.

snaronikar · 11th May 2009, 17:17

Last week my hTc phone messaging went Kaput. Could not send/receive any messages. All of a sudden after couple of days, it came back. Now one more problem has started. The SD card is not displaying anything. Though I have stored around 500 MB of data in this. Whenever, I put this on to my laptop, the usage is displaying as 500 MB out of 2 GB for there is no data for 500 MB. What could be the problem? Maybe this is corrupt now (?).

deathwalkr · 11th May 2009, 17:39

yea looks like there might be something wrong with your card.
try formatting it

manikjeet · 11th May 2009, 19:14

Quote:

Originally Posted by snaronikar

Last week my hTc phone messaging went Kaput. Could not send/receive any messages. All of a sudden after couple of days, it came back. Now one more problem has started. The SD card is not displaying anything. Though I have stored around 500 MB of data in this. Whenever, I put this on to my laptop, the usage is displaying as 500 MB out of 2 GB for there is no data for 500 MB. What could be the problem? Maybe this is corrupt now (?).

i had the same problem with my set i just did the clear storage thing and it started working again

KVS · 15th May 2009, 17:19

Quote:

Originally Posted by shipnil

Hi Guys,
The service center in question is Salora at Tilak road.
After that I called those guys for next 2 weeks but always got the respose that either the batteries are out of stock or godown is locked or come next monday.

Dear Shipnil,

I had very good experience with HTC service provided by RT outsourcing in Pune. LCD of my phone was broken and they gave a good service, very friendly and pro actively upgraded the OS. They helped me to save and load my contacts etc..

Next time you can contact them. They have shifted their office and the same is not updated in the HTC website.
You can contact them at 9769112813.

Hope this information is useful.

Cheers

KVS

shipnil · 15th May 2009, 18:21

Quote:

Originally Posted by KVS

Dear Shipnil,

Next time you can contact them. They have shifted their office and the same is not updated in the HTC website.
You can contact them at 9769112813.

KVS

This was also one of the issues I had highlighted to Delhi office. I stay in Wakad and the RT (Kondhwa) nos. displayed on the website do not work. How would I know that they have shifted office and changed nos.? I have tried those nos. umpteen times. Then I went to Salora, Tilak road for enquiry.
The service center might be good but HTC india should keep their website updated. Finally I had to go to this RT center in Camp only for the battery.

Selective · 12th June 2009, 13:33

All,

I am planning to buy HTC Touch Dimaond 2 which is launched in India now. But looking at the issues reported here and the service issues, I dont get enough confidence to buy this phone!

Now, I am considering BlackBerry curve 8900.

Any opnion on this?

-Selective

deathwalkr · 12th June 2009, 17:03

Go for the Touch Diamond 2. that is a thing of beauty

and the zoom bar is really helpful while browsing webpages and the hardware rocks as well plus it is 3G.

but if mailing is your requirement then the BB is the way to go although you could get the same experience on a motorola Q9h for 1/3 the price

Jaggu · 12th June 2009, 17:43

How much is the diamond 2 in india? and is it officially launched in India, hope its a 3G version unlike the original diamond which was made 2.5G :(

EDIT i checked HTC india site, yes its launched an is 3G goodiee!

Selective · 12th June 2009, 18:09

Considering the the HTC support service issues we are discussing in this thread, do you guys still think its a good idea to go ahead and buy a HTC product?

HTC Touch Diamond 2 is officially avaialble at 30k!.

Jaggu · 12th June 2009, 18:47

I have been to HTC service here in BLR and it was aok, only issue i faced was slight delay due to part availability (1 week). Otherwise they did a decent job and even didnt dispute warranty replacement of my much abused Original touch motherboard.

They gave an official unlock also when i requested after the job.

Unless you drop or majorly fiddle with the OS chances of things going wrong are very less.

raghu.t.k · 12th June 2009, 20:24

Only last week I decided to go for a windows mobile, and decided to go for touch 3g, and after reaching Sangeeta at ameerpet, bought an Asus P835. Reading all of the above experiences, I am not sure whats in store.

Any idea on the quality of Asus service? In one of the earlier post, it was mentioned that Asus also procures from HTC and then re-brands.

harjeev · 3rd October 2010, 16:22

Hey guys,
Been a long time since this thread's been updated.
I am thinking of buying the HD2 so just wish for the fellow members to share their experience with HTC.
Is the quality of service same as before or has it improved over time??

11th May 2009, 15:58	#46
shipnil Senior - BHPian Join Date: Nov 2007 Location: Pune Posts: 1,053 Thanked: 792 Times	Hi Guys, Thought of sharing my HTC experience. I have this HTC S710 bought about one and half years ago. It works just fine but due to heavy GPRS use and frequent charging the battery life was over about two months back. It used to last just 12 hrs. Here the horrible HTC experience begins. The battery is not available with any of the retailers. Everybody said go to service center. The service centers are about 25/30 kms from my place so I thought I should contact them on phone to check the availability. But all the contact nos. in Pune were incorrect. So one day I travelled all this distance just to know that you need to order it first. I ordered and also asked for the contact no. Next week I checked and came to know that it is available. Next day again I travel 25 kms and reach at 10 am but the person just says, the battery is locked in a locker and the keys are with someone who will only come after 12. I had to come back to office so I couldn't pick it up on that day. The service center in question is Salora at Tilak road. After that I called those guys for next 2 weeks but always got the respose that either the batteries are out of stock or godown is locked or come next monday. This really annoyed me. So what do I do? I shoot an email to HTC customer care India with CC to Chairman, CEO and COO of HTC worldwide. I got the names from their global site. And tried my luck with firstname_lastname@htc.com. It worked. Within 15 mins, I got a call from HTC head office in Delhi about the problem and they actually followed it up with the service centers (2 of them) to ensure the availability of battery for me. All in all I got about 10 calls from Delhi office to track whether I have received the battery or not and how it is working and to get my feedback. Also, the COO had to reply as well. So it seems this is the only way you have to make HTC act on your problems.
	() Thanks

11th May 2009, 16:25	#47
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 4,146 Thanked: 579 Times	Yikes! This is scaring me! Shipnil, now I know what to do in case of an escalation requirement! Thanks!
	() Thanks

11th May 2009, 16:47	#48
deathwalkr Senior - BHPian Join Date: Nov 2007 Location: Trivandrum Posts: 1,434 Thanked: 5,121 Times View My Garage	HTC is definitely taking a beating because of the bad service offered by Sallora in various places. have had bad experiences but have taken most in my stride. for serious cases i have even got handsets replaced from them. only option if you are dealing with Sallora is to get in touch with HTC execs. Go to your dealer, he will forward the case to the local exec or ASM.
	() Thanks

11th May 2009, 17:17	#49
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,845 Thanked: 32 Times View My Garage	Last week my hTc phone messaging went Kaput. Could not send/receive any messages. All of a sudden after couple of days, it came back. Now one more problem has started. The SD card is not displaying anything. Though I have stored around 500 MB of data in this. Whenever, I put this on to my laptop, the usage is displaying as 500 MB out of 2 GB for there is no data for 500 MB. What could be the problem? Maybe this is corrupt now (?).
	() Thanks

11th May 2009, 17:39	#50
deathwalkr Senior - BHPian Join Date: Nov 2007 Location: Trivandrum Posts: 1,434 Thanked: 5,121 Times View My Garage	yea looks like there might be something wrong with your card. try formatting it
	() Thanks

12th June 2009, 13:33	#54
Selective BHPian Join Date: Apr 2005 Location: Bangalore Posts: 313 Thanked: 148 Times	HTC Touch Diamond 2 All, I am planning to buy HTC Touch Dimaond 2 which is launched in India now. But looking at the issues reported here and the service issues, I dont get enough confidence to buy this phone! Now, I am considering BlackBerry curve 8900. Any opnion on this? -Selective
	() Thanks

12th June 2009, 17:03	#55
deathwalkr Senior - BHPian Join Date: Nov 2007 Location: Trivandrum Posts: 1,434 Thanked: 5,121 Times View My Garage	Go for the Touch Diamond 2. that is a thing of beauty and the zoom bar is really helpful while browsing webpages and the hardware rocks as well plus it is 3G. but if mailing is your requirement then the BB is the way to go although you could get the same experience on a motorola Q9h for 1/3 the price
	() Thanks

12th June 2009, 17:43	#56
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,379 Thanked: 17,321 Times	How much is the diamond 2 in india? and is it officially launched in India, hope its a 3G version unlike the original diamond which was made 2.5G :( EDIT i checked HTC india site, yes its launched an is 3G goodiee! Last edited by Jaggu : 12th June 2009 at 17:45.
	() Thanks

12th June 2009, 18:09	#57
Selective BHPian Join Date: Apr 2005 Location: Bangalore Posts: 313 Thanked: 148 Times	Considering the the HTC support service issues we are discussing in this thread, do you guys still think its a good idea to go ahead and buy a HTC product? HTC Touch Diamond 2 is officially avaialble at 30k!.
	() Thanks

12th June 2009, 18:47	#58
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,379 Thanked: 17,321 Times	I have been to HTC service here in BLR and it was aok, only issue i faced was slight delay due to part availability (1 week). Otherwise they did a decent job and even didnt dispute warranty replacement of my much abused Original touch motherboard. They gave an official unlock also when i requested after the job. Unless you drop or majorly fiddle with the OS chances of things going wrong are very less.
	() Thanks

12th June 2009, 20:24	#59
raghu.t.k BHPian Join Date: Nov 2007 Location: Chennai Posts: 475 Thanked: 208 Times	Only last week I decided to go for a windows mobile, and decided to go for touch 3g, and after reaching Sangeeta at ameerpet, bought an Asus P835. Reading all of the above experiences, I am not sure whats in store. Any idea on the quality of Asus service? In one of the earlier post, it was mentioned that Asus also procures from HTC and then re-brands.
	() Thanks

3rd October 2010, 16:22	#60
harjeev Senior - BHPian Join Date: May 2006 Location: New Delhi Posts: 1,900 Thanked: 296 Times View My Garage	Hey guys, Been a long time since this thread's been updated. I am thinking of buying the HD2 so just wish for the fellow members to share their experience with HTC. Is the quality of service same as before or has it improved over time??
	() Thanks