YetiBlog® - 23rd June 2008 - Monday at the exchange 11 am
I walk up to the same guard who gives me a broad smile and write me out the chit. Kaise hai aap? I ask with a smile. Theek hai Sir, jaaiye.
Up a floor, I cringe at the kids cycles and pan spit before I turn into the ghost corridor.
The door at the end of the hallway is open today, I can see one man sitting behind a very, very old computer.
The kind of computer whose monitor looks like an oil funnel, right up to the little tip at the end.
I get a little closer and notice and TVS keyboard. So that explains that clackety clack.
He’s on the phone chatting to someone. He also appears to be the only living man on this level, apart from me. He’s still chatting but he looks straight at me, smiles nods and motions for me to sit in an old chair close by.
2 minutes later
Yes?
Mrs. M?
Abhi aayegi, baithiye (She will be here shortly, sit)
In 5 minutes a lady walks in. She looks like someone who gets things done. It must be Mrs. M. It is.
Mrs. M is no nonsense and yet very very helpful. She is also kind enough to explain to me what has probably happened.
In a nutshell – the accounts department has switched me over to 849/- night unlimited on my request. Their system shows me as a 849 subscriber. However due to lack of communication, they have not informed the internet department who is busy counting all the MBs I have downloaded, regardless of log on time.
That is the problem. Now what is the solution?
I cannot help you as I cannot access your details.
But Madam you are the internet section, if you don’t have my details, who will?
You go to the 6-and-a-half floor and meet Mrs. J. She is the senior accounts officer. She will help you.(I am not kidding about the 6-and-a-half floor)
I look at her with mixed emotions, I am imagining myself running around this place.. I guess my face gives it away.
She smiles. It is like rain in the desert. I like her immediately.
Don’t worry. She will help you. If she cannot help you, come back here. I will take you around the exchange and help you. Don’t worry.
I smile brightly. I like her a lot. Thank you Mrs. M. 11.40am
I take the lift to the 7th floor and climb down the the 6-and-a-half. There are cabins and offices, it still seems like there are more chairs and tables than people. Everything is very unclean. There is no air-conditioning in sight.
I didn’t expect DeutscheBank, but I honestly expected a better office. I am feeling sorry for the work conditions and the people working here.
A 50 metre walk and I am apparently in the accounts office.
I have seen only ONE machine that resembles a modern PC so far, opposite Mrs. M’s table. No, I am not referring to flat screens and stuff, that is still a luxury. I am referring to monitors and computers that are well over 15 years old, bare wire hastily taped in places…
The accounts section is one large room with metal tables and chairs strewn around, free standing. Strangely this looks like a women-only section. I see about 8 ladies in sarees chatting and working. To the left is a massive cabin with Air conditioning. Outside is the brass plate that declares Mrs. J’s name and position.
She is busy talking to someone.
I wait outside.
Another lady looks at me curiously. Yes? I am waiting for Mrs. J, I have some work with her. I was sent by Mrs. M.
OK.
The office is staring a little curiously at me.
I am in jeans and a clean plain tee shirt and have tied up my hair into a ponytail. I look fit enough to marry an conservative man’s daughter and I feel funny.
Mrs. J is alone, I knock and walk in. Mrs. J is pleasant, young and surprisingly helpful. As usual it takes a little while for her to realize what is wrong. But here it comes. No, there is no mistake, you are on Plan 849. I can see, it is active from 5th May.
Yes Mrs. J, but the internet department insists that I am on plan 399.
Oh. She smiles. I have understood the problem. It is our mistake. We will amend the bill.
I am smiling really broadly. I want to jump over the table like they do after a tennis match. Now?
Wait.
Mrs J has 2 computers. One decrepit dinosaur and a brand new black IBM. The carton is lying close by.
She writes down some details from the dinosaur and swings her chair by to the IBM. She has started Internet Explorer and is checking some details online. I realize that it is probably an admin account as she has entered a name and password. Twice.
Click click click. Type type type.
10 minutes have passed. Mrs. J looks a little frustrated. I cannot access your account details. I need to know your day and night usage, so I can amend the bill.
OK…
You have to get me details of your Day usage and night usage.
Me?
Yes. Go to the 8th floor and meet Mr. J. Show him this bill, I have written a note on it and he will do the needful. Then you bring that detail to me and I will ask for your bill to be amended.
Uhh.. OK. 12.30 pm
I climb up. Be strong Sam. I am fuelled by hope. 2 people have admitted a probable mistake. Now I only hope that my log on times are after 12.
I find a door with Mr. J written on it in brass. Sub-divisional Engineer.
Cannot be. Why would I go to a senior officer in the MTNL to get a simple print out of my Internet usage. This is simple mundane data. In fact I should be able to access it myself, on the internet. Why does MTNL treat it as level one priority data, to be available with A-list officers?
Do they not have enough on their hands already?
Mr J? I ask an old peon sitting in the corridor.
The corridor has changed a lot since the first floor.
Everything is still old and babu-ish but it is clean here and everything is air-conditioned. I am obviously at an important floor. Udhar – he points out out of the corridor, back to the same door I saw earlier. Udhar?
Haan.
I go back to the door. It is locked and there is a padlock on it. Lock hai.
Lock hai?
Haan.
OK ek minute. Kya kaam hai?
Uhh… internet usage detail chahiye. He squints at me. He has not understood me of course. He takes me to another gentleman further inside.
While the gentleman is courteous and offers me a seat, I realize that there is no way he can help me. He doesn’t even have a computer at his desk. Kya hua?
I explain my problem from the start, in my woeful voice and finally for effect I push the bill in his direction. I have down to a routine now, perfectly timed with the right pause-for-effect settings. Chauda hazaar ka bill Sir. Ek mahiney ka!
The guy to his right asks\
Inturnat problem? Kaunsa area hai?
Chup re chavan, the other guy says, linesman nahi chaihiye. Yeh computer ka problem hai.
Oh, says chavan. Ready to spit any moment.
You do one thing. I will tell you, there is only one person who can solve your problem.
I brighten up. Yes Sir? You go down to the first floor and ask for Mrs. M. Only she can help you.
Last edited by Sam Kapasi : 27th June 2008 at 12:23.
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