RF Motors Cochin - Stay Away Guyz,
I was away from India for about two months and came back last thursday. Had to get my Palio D serviced asap. I didnt want to take the car to TVS and so was looking for an alternative. I tried a post in TBHP and got many replies for the same. "Steeroid" suggested abt RF Motors in Cochin. They are a Tata dealer and have a good service station. Got it confirmed from someone there that they do service palio Ds. So went there last saturday. Was surprised very much with what i saw there.
Reached there at around 8 am and the office looked like they were working for the last few hours. Many customers in the lounge and many more coming in. Everyone had a smile on their face. I went to the reception and presented my service book, the lady was very pleasant and was more than happy to help me. I was asked to wait till an engineer would meet me. Within minutes I had an engineer with me looking at the problems and details of service required. He was very good, looking at every details and also patiently listening to my every complaint suggestions. Every thing was noted down on the job card.
I was then taken back to the lounge and was told the service could not happen on that day as they had planned a promotional free check up for Fiat cars. They didnt want to give extra importance to my car only because I was ready to pay them. I liked that attitude of customer care, and it looked fair to me. So i left the car for the free checkup.
Was told to come back by 11:30...that looked too quick to me...but anyways left the car there...
I came back at around quarter past 11 and my car was ready to be taken after a nice wash and check up. The engineer came to me with the job card and explained to me all the problems they had identified. I was surprised to see the detail to which they had checked the car. Things that I would have never noticed were mentioned in the list of curable ailments. And the wash was too good too..
I was very happy to see a timely delivery meeting all that they had claimed to do. They didnt charge me a single penny for the checkup. I got a detailed report of all the things that would make my car a better one. As a topping on the cake, they gave me a box of sweets as a gift. In the car I also had a box of tissue paper as gift from them. Gifts apart, the professionalism shown by them was unsupassable and i cant wait to get my car actually serviced by them. I sould be taking the car there this weekend or next. Will post the details then.
Mods, sorry for the lengthy post. This had to be done as I feel that RF motors would be "the" service station, all Fiat owners in Cochin were looking for, and I felt TBHP is the best place to spread the good word. Hope I am allowed to do so.
I did find the justification for the smilwe on the satisfied customers in RF. So if it is a truely professional service station that you are looking for, got for RF.
Thanks to Steeroid for guiding me to RF. |