[theredliner]

Originally Posted by ROG_AK

Oh my lord! Wonder if there is a record for hearing the word 'sorry' a certain number of times in a span of 24 hours, pretty sure I would make it in the books .

Looking at the way the view counter on your YouTube video is climbing up, I'm not surprised at all. The video has seen over 40,000 viewers since today morning ~ 9AM. Counter will climb up at a higher pace today evening after office hours.

Originally Posted by GTO

Some other manufacturers haven't bothered when far more serious stuff has happened, but just look at the attention they're giving you / this case...and Monday isn't even over yet!

Agree. While some underdogs would have just ignored the owner's complaints while not having the guts to go against one of their handful of dealers, companies like Skoda/VW would have probably blamed the customer while defending the dealer or even threatened him with a legal case

The OP is kind of lucky here that his car is from Maruti which is in a position to control its dealers.

[goswami.j]

This is appalling
Do not know how many customers are being cheated across India by such unscrupulous dealers. It is outright cheating & the dishonesty of dealers, customers are short changed & the car manufacturers also pass the buck saying it is between customer & service provider, one bad example should not be generalised.

I think IPC 420 case should be lodged by Maruti against Mandovi motors to set an example & win back the trust of its customers, who have paid hard earned money to buy its product & service.

Disgusted with the cheating & unprofessional behaviour of Mandovi Motors, Bangalore.

[FarPatel]

Originally Posted by asingh1977

I have heard from many people, that they remain at the service center while the car is being worked on. Are you actually allowed into the bays. Would they not cite, security and safety issues. What is the general practice. I got my horn replaced some days back, and just stood by, but a full fledged service..? Would they allow.

The Toyota workshop I used to go to also had a general rule of the bays being off-limits to customers but the owners lounge had a huge window, through which I could see all the cars in the entire service area. Even if I sometimes couldn't see the exact work being done on my particular car I could see that it was not left idle for any long period. In fact, a couple of times, when there was an underbody issue that I was concerned about the SA himself had escorted me into the bay to show me the underside when the car was jacked up. Very satisfying experience at Madhuban Toyota at Kurla, Mumbai for over a decade.
Similarly with my current Ford. The SA and technicians at Bhavna Ford are very accommodating and allow me into the bay area if I request them. However, after seeing them work I may now just pay the bay a single visit, after which I either wait in the lounge or go home and return later to pick the car up. I guess I've had better experiences than most, with both my cars.

[Mahendraps]

I don't own maruti car, all my car's are from tata stable. This was back in 2014, my newly purchased tata car was giving some issues and the floor manager had joined new after working in a maruti service center for 13 years. He was very appreciative about the quality of maruti cars. If I vaguely remember he did quote that in the first servicing (not second) the car barely moved out of washing bay, contrasting what they have to go through a new tata car. Now I think it may be a widely practiced behavior spilling into further services. I would quote again, this was told by the guy to highlight the reliability and quality that maruti puts in their car. This was in Bangalore.

[GTO]

Originally Posted by theredliner

Looking at the way the view counter on your YouTube video is climbing up, I'm not surprised at all. The video has seen over 40,000 viewers since today morning ~ 9AM. Counter will climb up at a higher pace today evening after office hours.

On the day that an Official Review is released, it is usually the most visited page for a couple of days.

Not so today. This thread is on no.1 position. Screengrab from Google Analytics:


Even if you club the 2nd, 3rd & 4th page of Nexon, this thread has higher active views.

[AkMar]

Have been following this thread since yesterday, but found time to reply only now. I must say that I am not surprised. I have staarted losing confidence from MSIL dealer workshops. So many cases of bloated bills are reported from MSIL workshops. Having said this I must mention that other manufacturers are no saints either.

Full marks to you for staying firm on your stand of not taking down the video and this thread no matter how many apologies they offer. Please continue to do that. As you said, concrete steps need to be taken for preventing this kind of incidents in future instead of doing damage control now. Demand answers from them on this point. I am damn sure this is not a one off incident.

Faking items in service doesn’t seem to be a new practice either. Please refer to my experience here: http://www.team-bhp.com/forum/indian...-refunded.html They reportedly did that huge list of jobs in the bill in just half day. I always had the suspicion that they didn’t carry out much of the work and still feel so. Again, this was a dealer workshop, the largest chain of dealers in Mumbai.

The incident is now published here as well: http://www.younews.in/news/busted-ma...era-installed/

[paragsachania]

Originally Posted by arjithin

Does anyone know if Maruti audits an authorized service center for the quality of jobs done without informing service center in advance?? My understanding is that it does not.

There are audits and it happens with surprise visits by the TSM (Territory Service Manager) to any service center.

Post visit, what is audited is again random - It can be the way the service is carried out, The complaints and feedbacks (the Works Manager will have a list of complaints that he would have received from Maruti to attend for customers), the overall service center (Lounge, Billing, waiting time etc).

Originally Posted by FarPatel

The Toyota workshop I used to go to also had a general rule of the bays being off-limits to customers but the owners lounge had a huge window, through which I could see all the cars in the entire service area.

A standard practice across various dealerships representing different brands - The restrictions as well the lounge area from where you can see your car being serviced. Pretty consistent now for all.

SA himself had escorted me into the bay to show me the underside when the car was jacked up. Very satisfying experience at Madhuban Toyota at Kurla, Mumbai for over a decade.

Again a standard procedure. They call you and walk with you to show anything to take a nod to replace or in general give you a heads-up.

[asejwal]

It's now on moneycontrol.com

http://www.moneycontrol.com/news/bus...h-2413539.html

[ROG_AK]

And a few other places

http://www.news18.com/news/auto/maru...e-1548021.html

http://www.ibtimes.co.in/caught-cam-...st-wash-745785

Might be a good time for Maruti to make a statement?

[prakash_ajp]

Originally Posted by GTO

On the day that an Official Review is released, it is usually the most visited page for a couple of days.

Not so today.

Even if you club the 2nd, 3rd & 4th page of Nexon, this thread has higher active views.

So, is it fair to say that Maruti Suzuki once again steals the show from Tata? Poor Tata, this is one of their best shots and yet doesn't seem to be enough to guarantee them the limelight!

[ashukla]

Now that this has hit Google News Headline page, expect a lot more hits/interest.

[hrman]

Woah!! Just for this response and apologetic attitude from the dealer and MSIL, my next car will definitely be from the Maruti Stable!!
Its not comitting the mistake but the repentance and the fear of the aftermath which assures Maruti owners a good deal the next time around. Kudos to the reactive and action oriented management.

[Captain Slow]

Typical of all news networks,

http://www.news18.com/news/auto/maru...e-1548021.html

“I have always been apprehensive about leaving my car at the service centre and after my recent experience, I never will.” wrote a Maruti Suzuki Baleno RS owner on a Team-BHP forum, who took his car to Maruti Suzuki service centre in Mumbai to claim his second free service and to ensure better servicing of the car,

Mumbai?? This was in Bangalore!

[RaghuVis]

I might have snooped to this page at least 20-25 times today to check updates. I was tempted to write something in your support as others have, but now am getting a bit worried about you and your family. Am sure nothing untoward is going to happen, but still please be a bit more alert
All those guys came to your house so they know exactly where you live!

Considering it is MSIL, am sure dealers are looking at a huge blow, either monetarily or even more sever punishments like someone losing their jobs which also looks very much on the cards.

I too had a bad experience in VW Kochi showroom. I had given my car for second year routine service. Since there were some work to be done, they took 2-3 days to give me back and the day I got the car, I was rushing to hometown so did not bother to check much in detail except for the stuff I had mentioned them to do. Couple of days later, I suddenly see that blue-tooth which was working earlier has suddenly stopped working. I had to wait for 2 weeks to get back to the showroom. My car is comfortline and they usually don't have blue-tooth connectivity. But I had got the audio system upgraded to highline version during purchase 2 years back and it was working perfectly fine. upon checking they very clearly told me that my car is missing one connector and without that it would not work. Even after lots of fighting and involving higher-ups, I could not get the issue fixed just because I was late by a few weeks and there was no solid proof that it was removed

[zaveed]

I might also have been a victim of this , realizing this after seeing the video.

During my first service i reminded my SA that i would like to be at the car when they do the checkup. I was told that they would start working on my car in 30 min and would let me know. While i was waiting for more than 45 min, when i called the SA he said that they have completed the checkup,have sent the car for washing, and i was taken to washing bay.

I was not ok with this had, but had to let it go, being a weekend i had other plans to take my family out and did not want to disturb the plan.

Would be more careful during the next services, vehicle will be going for second service soon.

Thanks