Landmark Jeep staff beat up a customer

blackwasp · 29th November 2017, 21:40

Just came across these two videos on WhatsApp.

The videos show staff of the authorized Jeep and Fiat dealer misbehaving with the customer. Not much details are known including if the customer provoked / bad mouthed the staff, but this is not the way to handle it.

https://www.youtube.com/watch?v=v3uSdis79Uw

https://www.youtube.com/watch?v=Lj_q1ivWKfg

Also got a forward of a screenshot where a Fiat representative says that the incident in under investigation:

Landmark Jeep staff beat up a customer-landmark01.jpg

Is this the way to treat a customer? As a Fiat customer for almost 8+ years, this is quite a concern. Strict action needs to be taken by the company.

MihirC · 29th November 2017, 22:25

The videos only indicate the action of FCA team against the individual. It does not show the reason or the incident which amounted to this reaction.
Hitting someone is never the solution, but i feel, it would be biased to say that FCA is to blame. Considering it seems to be one of the dealerships employee who is recording.
No corporate, especially in a customer centric industry will take this step ( even FCA) unless something said or done by the person (who was hit) triggered such a harsh reaction.
Again, not advocating violence or the actions of the Dealership employee but I strongly feel there’s a part of the story which is missed.

anjan_c2007 · 29th November 2017, 23:35

Whatever be the reason, causative factors, provocation or anything under the sky that has angered the Fiat/Jeep dealership, they have no justification in engaging in such a criminal act by manhandling a customer, committing assault and battery.

Needs to be condemned outright . I wish the customer registers a FIR against the guilty who need to face the law.

VKumar · 29th November 2017, 23:41

Even if it is one side of the story, the way things did turn out is not the right one.

In the second video, the guys are already hurling some of the worst possible abuse along with a statement something like "2 ghante se gaali de raha hai (he is abusing since 2 hours)". I don't believe that this is possible for 2 hours, yes some heated moment is possible - maybe they screwed his Jeep!! There are 2 instances already where screwed up Jeeps are delivered to customers.

If the customer was at such a huge fault that he deserved to be thrashed and abused in the above manner, then the other guys wouldn't have asked for an apology in such a humble manner. It's more of an ego tussle where the sales guys have got hurt a bit hard IMO. BTW it has to be Jeep dealership in either Delhi or Gurgaon, I am not very much surprised from this outcome actually, guys here are normally quick at quarreling; especially if they are locals.

IMO, irrespective of who was at how much fault, both the guys who are seen thrashing the customer and hurling abuses should be immediately fired. This is not just about one customer, these guys are instead killing dealership business as maybe others too have seen this attitude and event at that time. Alongside is the fact that leaving these guys untouched is more like adding more to their confidence. What will be the result? Some day they will encounter someone with even shorter temper (count me there) and then the dealership owner will be seen running behind insurance guys just because of the fault of such guys

drmohitg · 30th November 2017, 10:23

Absolutely shocking. This just shows that there is no accountability left in this country across the spectrum. There can be no justification for violence. I request everyone here to atleast maintain their sensibility and not blame the customer. The dealership is at fault if they decided to deal in this manner. If a customer is misbehaving, ask him to leave or call the cops. But taking things in your own hand is just not acceptable.

aadya · 30th November 2017, 10:35

Everybody talks about Customer, Customer activism and Lack of Sensitivity or Poor service by seller. What about the humanity? I have seen worse kind of attitude with people who think they buy the seller as slave when they buy the product. That kind of attitude usually results in violent reaction from staff, particularly low rung.

Say we buy a Jeep for 25 Lakhs and one door is damaged we keep equating that single door with 25 Lakhs we paid for the entire vehicle(including tax and all). But a staffer with salary of 15k does not have that idea. For him it is one door only. This gap in perception creates the quarrel.

Having said that I don't support violence in any form. We need not be a saint, but at the same time not to torment the less educated, helpless staff beyond a limit.

AShubrah · 30th November 2017, 10:41

The video of a customer being beaten up by sales executives is a truly disturbing sight to see.

I've sent a link to this thread directly to the Head of Sales & Network Development of FCA, awaiting a reply with their side of the story as well.

Irrespective of who was at fault, as VKumar said, the guys at the dealership should've never gotten physical with the customer or hurled abuses, but dealt with this in a much more professional & peaceful manner.
At the end of the day, it's the dealership which is going to end up with a bad reputation due to acts like these, no matter what the fault of the customer was.

Shreyas Agarwal · 30th November 2017, 10:41

I believe that this should never have happened, I think that both are at fault. Even if the dealer had delivered a screwed up car, the customer should have shown some ettiquette and things wouldn't have reached such a point. The dealer is also at great fault, the staff cannot beat or abuse the customer even if anything has happened. They have the right to take legal action but taking the law in your hands is simply unacceptable.

naturaldisaster · 30th November 2017, 10:43

This is a frustrating problem with people in NCR. No control over emotions. Push anyone, be it the customer or the sales persons over the limit (which is not high at all) and they loose all semblance of logic, morality and humanity in a flash.

Irrespective of who started it and who said what, those sales guys should be fired immediately and then never be given good references in future. And if investigations show the involvement of the dealership management, shut it down!

CrAzY dRiVeR · 30th November 2017, 11:04

Wasn't there a very similar video of Maruti NEXA recently? Watching the above video felt like dejavu - the way it mirrored the Maruti incident.

Unable to find the old link though.

RavenAvi · 30th November 2017, 11:14

Quote:

Originally Posted by sbanerjee

And now Jeep dealership beats up folks in their showroom. Apparently this guy went to check out the Compass, some altercation took place and they beat him up. Dealership in question is Jeep Landmark Delhi/NCR.

This is what exactly happened, as per Bunny Punia:

Quote:

As per details with us, a Compass SUV developed issues due to a manufacturing defect. The owner, a BJP worker, approached the showroom and was told the car will be repaired in 10-15 days. The vehicle was sent to Gurgaon but the issue couldn’t be rectified.
The car was sent back to Moti Nagar outlet. When the owner went there to have a check, he was surprised see that the car was parked idle and was not attended to. Naturally, he was furious. It is known that the owner vented his anger on the staff and also abused them. The staff in turn got violent and as seen in the video, attacked the owner.

https://www.youtube.com/watch?v=wsdEGdoOOEI

GTO · 30th November 2017, 11:17

Absolutely disgusting. Whatever the dispute, raising your hand on anyone (especially a customer) is NOT done.

The showroom should immediately fire the employees who hit the customer.

Additionally, this customer should file a criminal case against those employees. Let them visit the police station and show up in courts for dates over 10 years. It'll teach them a lesson. This video also provides irrefutable evidence & conviction is 100% guaranteed (unless they also have a video of the customer hitting them).

Quote:

Originally Posted by MihirC

but i feel, it would be biased to say that FCA is to blame. Considering it seems to be one of the dealerships employee who is recording.

IMHO, your post is the only one that's biased on this thread. Whatever the customer did, ganging up on him & hitting him is NOT justifiable. While I agree that both sides of the story need to be heard, physical violence is absolutely unpardonable.

Quote:

Originally Posted by naturaldisaster

And if investigations show the involvement of the dealership management, shut it down!

That's pushing things a bit too far. Disciplinary action is required, yes, but shutting down a dealership over a single incident is ridiculous.

hemanth.anand · 30th November 2017, 11:49

Quote:

Originally Posted by sbanerjee

And now Jeep dealership beats up folks in their showroom. Apparently this guy went to check out the Compass, some altercation took place and they beat him up. Dealership in question is Jeep Landmark Delhi/NCR. Here is the link

https://motoroctane.com/news/96983-l...beats-customer

Maybe the guy told them that the compass grille looks like the one from the new Scorpio

Jokes apart, this is an unfortunate event whatever might have actually happened.

Quote:

Originally Posted by RavenAvi

This is what exactly happened, as per Bunny Punia:

Now all these "said to have", "Apparently", "Supposedly", things will spread like a forest fire. With the video incomplete, it'll never be known what exactly happened there. This looks very similar to that lady feeding a baby in a car with police towing it away IMO.

Arjun Reddy · 30th November 2017, 12:35

Quote:

Originally Posted by GTO

Absolutely disgusting. Whatever the dispute, raising your hand on anyone (especially a customer) is NOT done.

The showroom should immediately fire the employees who hit the customer.

Additionally, this customer should file a criminal case against those employees. Let them visit the police station and show up in courts for dates over 10 years. It'll teach them a lesson. This video also provides irrefutable evidence & conviction is 100% guaranteed (unless they also have a video of the customer hitting them).

This is bound to happen. The customer is apparently a BJP leader according to the article in the link. Landmark Jeep can expect a few visitors in uniform, shortly.

Totally

Before the situation goes out of hand,Jeep should respond quickly and their PR teams should be in overdrive.

End of day even if the customer was wrong, manhandling and beating someone up just doesn't cut it for me.

Hope the dealership side of the story has some concrete evidence or this will just escalate to be a storm in the social media circles.

Maruti's fake service video vs Landmark Jeep's customer bashing. Game on.

srishiva · 30th November 2017, 12:51

Disgusting and shameful. I agree that when people touch others, they should be arrested and put in jail. Only then this country will see some civility. Its become very common now that physical violence is a accepted form of retaliation.
Hadnt seen this thread since been busy reading about and amused about the bike event which was similar to this.

29th November 2017, 22:25	#2
MihirC BHPian Join Date: Nov 2009 Location: Mumbai Posts: 534 Thanked: 71 Times	re: Landmark Jeep staff beat up a customer The videos only indicate the action of FCA team against the individual. It does not show the reason or the incident which amounted to this reaction. Hitting someone is never the solution, but i feel, it would be biased to say that FCA is to blame. Considering it seems to be one of the dealerships employee who is recording. No corporate, especially in a customer centric industry will take this step ( even FCA) unless something said or done by the person (who was hit) triggered such a harsh reaction. Again, not advocating violence or the actions of the Dealership employee but I strongly feel there’s a part of the story which is missed. Last edited by tsk1979 : 4th December 2017 at 14:06.
	(2) Thanks

29th November 2017, 23:35	#3
anjan_c2007 Distinguished - BHPian Join Date: Jul 2008 Location: India Posts: 8,369 Thanked: 20,813 Times View My Garage	re: Landmark Jeep staff beat up a customer Whatever be the reason, causative factors, provocation or anything under the sky that has angered the Fiat/Jeep dealership, they have no justification in engaging in such a criminal act by manhandling a customer, committing assault and battery. Needs to be condemned outright . I wish the customer registers a FIR against the guilty who need to face the law. Last edited by anjan_c2007 : 29th November 2017 at 23:36.
	(16) Thanks

29th November 2017, 23:41	#4
VKumar BANNED Join Date: Nov 2016 Location: Dehradun Posts: 948 Thanked: 8,333 Times	re: Landmark Jeep staff beat up a customer Even if it is one side of the story, the way things did turn out is not the right one. In the second video, the guys are already hurling some of the worst possible abuse along with a statement something like "2 ghante se gaali de raha hai (he is abusing since 2 hours)". I don't believe that this is possible for 2 hours, yes some heated moment is possible - maybe they screwed his Jeep!! There are 2 instances already where screwed up Jeeps are delivered to customers. If the customer was at such a huge fault that he deserved to be thrashed and abused in the above manner, then the other guys wouldn't have asked for an apology in such a humble manner. It's more of an ego tussle where the sales guys have got hurt a bit hard IMO. BTW it has to be Jeep dealership in either Delhi or Gurgaon, I am not very much surprised from this outcome actually, guys here are normally quick at quarreling; especially if they are locals. IMO, irrespective of who was at how much fault, both the guys who are seen thrashing the customer and hurling abuses should be immediately fired. This is not just about one customer, these guys are instead killing dealership business as maybe others too have seen this attitude and event at that time. Alongside is the fact that leaving these guys untouched is more like adding more to their confidence. What will be the result? Some day they will encounter someone with even shorter temper (count me there) and then the dealership owner will be seen running behind insurance guys just because of the fault of such guys
	(11) Thanks

30th November 2017, 10:23	#5
drmohitg Distinguished - BHPian Join Date: Sep 2010 Location: Liverpool/Delhi Posts: 5,439 Thanked: 7,543 Times	re: Landmark Jeep staff beat up a customer Absolutely shocking. This just shows that there is no accountability left in this country across the spectrum. There can be no justification for violence. I request everyone here to atleast maintain their sensibility and not blame the customer. The dealership is at fault if they decided to deal in this manner. If a customer is misbehaving, ask him to leave or call the cops. But taking things in your own hand is just not acceptable.
	(30) Thanks

30th November 2017, 10:35	#6
aadya BHPian Join Date: Dec 2016 Location: BANGALORE Posts: 297 Thanked: 1,272 Times	re: Landmark Jeep staff beat up a customer Everybody talks about Customer, Customer activism and Lack of Sensitivity or Poor service by seller. What about the humanity? I have seen worse kind of attitude with people who think they buy the seller as slave when they buy the product. That kind of attitude usually results in violent reaction from staff, particularly low rung. Say we buy a Jeep for 25 Lakhs and one door is damaged we keep equating that single door with 25 Lakhs we paid for the entire vehicle(including tax and all). But a staffer with salary of 15k does not have that idea. For him it is one door only. This gap in perception creates the quarrel. Having said that I don't support violence in any form. We need not be a saint, but at the same time not to torment the less educated, helpless staff beyond a limit. Last edited by aadya : 30th November 2017 at 10:40. Reason: additional matter.
	(5) Thanks

30th November 2017, 10:41	#7
AShubrah BHPian Join Date: Nov 2017 Location: DEL-IXW-PAT Posts: 206 Thanked: 296 Times	The video of a customer being beaten up by sales executives is a truly disturbing sight to see. I've sent a link to this thread directly to the Head of Sales & Network Development of FCA, awaiting a reply with their side of the story as well. Irrespective of who was at fault, as VKumar said, the guys at the dealership should've never gotten physical with the customer or hurled abuses, but dealt with this in a much more professional & peaceful manner. At the end of the day, it's the dealership which is going to end up with a bad reputation due to acts like these, no matter what the fault of the customer was.
	(7) Thanks

30th November 2017, 10:41	#8
Shreyas Agarwal BHPian Join Date: Apr 2017 Location: Lakhimpur Kheri Posts: 238 Thanked: 1,300 Times	re: Landmark Jeep staff beat up a customer I believe that this should never have happened, I think that both are at fault. Even if the dealer had delivered a screwed up car, the customer should have shown some ettiquette and things wouldn't have reached such a point. The dealer is also at great fault, the staff cannot beat or abuse the customer even if anything has happened. They have the right to take legal action but taking the law in your hands is simply unacceptable.
	(3) Thanks

30th November 2017, 10:43	#9
naturaldisaster BHPian Join Date: Jun 2007 Location: Noida Posts: 281 Thanked: 140 Times View My Garage	re: Landmark Jeep staff beat up a customer This is a frustrating problem with people in NCR. No control over emotions. Push anyone, be it the customer or the sales persons over the limit (which is not high at all) and they loose all semblance of logic, morality and humanity in a flash. Irrespective of who started it and who said what, those sales guys should be fired immediately and then never be given good references in future. And if investigations show the involvement of the dealership management, shut it down!
	(11) Thanks

30th November 2017, 11:04	#10
CrAzY dRiVeR Team-BHP Support Join Date: Jun 2006 Location: Bangalore / TVM Posts: 17,192 Thanked: 73,577 Times View My Garage	re: Landmark Jeep staff beat up a customer Wasn't there a very similar video of Maruti NEXA recently? Watching the above video felt like dejavu - the way it mirrored the Maruti incident. Unable to find the old link though.
	(6) Thanks

30th November 2017, 12:51	#15
srishiva Senior - BHPian Join Date: Nov 2006 Location: Bengaluru Posts: 4,375 Thanked: 2,256 Times	Re: Landmark Jeep staff beat up a customer Disgusting and shameful. I agree that when people touch others, they should be arrested and put in jail. Only then this country will see some civility. Its become very common now that physical violence is a accepted form of retaliation. Hadnt seen this thread since been busy reading about and amused about the bike event which was similar to this.
	(1) Thanks