It has been a while since I posted, but that is because I did not have any useful information. My Palio Sport was due for it's III service at 12 months (15,000 Kms) and though the dealership who sold me my car is good enough, my casual experience at Concorde Cochin made me want to give a trial there.
I had a good and satisfactory experience.
In my chainsaw dealership, it is a slightly painful experience when a customer casually walks asking for a check up and service, because we insist on prior booking so that we can do a better job. Though we somehow accommodate the customer, still it is a bit tough for us. I drove into Concorde at 8.15 A.M on Monday 17th Aug, without a prior booking.
The security person had an honest smile and his actions were courteous. I told him I was driving into town and wondered whether I could bring my car in for a free service. He answered that though booking was required, they did accommodate such requests. So I told him I'd be back in an hour, drove into town, dropped off stuff at my sister's and took the car back.
The same person welcomed me and gave me clear instructions as to where to go to register.
The receptionist was warm and friendly, and she too told me that indeed they could do the job. Jotted down the details and showed me the visitors lounge. She informed me that the service advisor would come to me, as the customers are each serviced in the order of entry.
I had asked my nephew to pick me at the facility because I had an unhappy experience once at the Mahindra Scorpio service centre where I had to walk four Kms because they did not have a drop off facility at that time.
When he came, and we walked to the yard, my car was not there. The security person informed it had been driven to the basement, for transport to the service area which is located two floor up, by lift.
We were in time to remove my bags, etc before they transferred the vehicle upstairs.
When I walked back to the receptionist and informed her she promptly said it was a mistake, but the service advisor would be informed and we’d be taken care of. A short while later, the SA came and after apologizing for the confusion, invited us to accompany him upstairs. The car was being driven back to the lift when we reached the place, but as we were already there, it was moved to a parking slot. I had only one fault to rectify, the right side windshield wiper.
Siby, the SA told me that since I had done 18,000 Kms and as the car was already 15 months old, three months past the stipulated date, he would have to get concurrence from above before he could sate if I’d get the Free Service. As I knew I was at fault, I agreed and we waited back at the lounge. After about 10 minutes Siby came in and informed me that it would be free service, and I need only pay for the oil, filters, etc. Tentative delivery was fixed at 5.00 P.M. and he promised to call me.
At 4.00 P.M I called him, and he said that the job was told in progress and requested me to give him till 6.00 P.M just to be on the safe side. I got stuck in traffic, so at 6.15 he called me to enquire. After we reached there at around 6.30 P.M, I had a mere 10 minute wait before Siby met me and showed me my car. As it was already dark, I did not want a test drive.
Without bragging, I can say that I have taken my vehicles to enough service centers that for my personal satisfaction benchmarks, just getting in and absorbing the feel of my car tells me if an honestly good job has been attempted.
And sitting there in my car that evening two days back gave me one on the best such feels of my life, since 1998 when I bought my Matiz. I have taken both my Matiz and my Scorpio for every service in the book they gave me till both crossed 100,000 Kms.
And now when I sit here writing this rather long and maybe boring post, I am glad that I decided to buy my Palio, because I feel that I could indeed get good service, which I never really expected.
But then I have never had occasion to experience service at any Maruti, Hundai, etc facilities, so I am not venturing to compare… just giving my feedback for someone who is looking at just Fiat service.
The windshield was clear and sharp, which for me was a neat experience, because that had never happened before at any service centre. And the car smelled clean and crisp too, no odours or greasy smells. Another first.
Siby then guided me to the invoicing and payment windows, and handed me the feedback form while waiting for the processing of payment. As there was no cause for me to complain, I had to give approval to all the queries.
And when I drove out and back, the car did feel better, and it has got it’s hop back. There was a sad response lag earlier, but now it really responds as I’d expect it to.
I expect there are folks who when they read this post, will post back their experiences, but as of this evening, after covering 300 Kms after my III service, I feel Concorde did a good job. |