[vina]

Originally Posted by rajatsingh78

...

This is where it hit me. I being his customer should have been listened to, instead of irresponsible response like above and dont worry, I do not shout on my spouse, children (no kids so far!) and employees due to external factors like these.

...

I didn't literally mean that - I meant it'll spoil your mood and will effect those around you too.

Anyway, if these guys are misbehaving then by all means you should go after them.

[theexperthand]

@rajatsingh78

I agree with Sumith. I have taken delivery of 2 cars in last 2 years and in both cases, we did the registration done by our self. The RTO charges the tax based on the ex-showroom price by company, not by how much you paid for the car.

Both times, we did get discounts and the amount we paid was less than ex-showroom price, but we did not get any discount on the road tax. We did take up this issue with RTO when we did the registration first time (the sale certificate was showing an amount which was less than ex-showroom price) but he informed us that he calculates the tax based on the ex-showroom and issued us the tax receipt for the amount based on full ex-showroom price.

Showroom guys makes a cut when they use their own agents to get the registration done - the price quoted by the showroom guys for registration was 2.5K, but we got it done for 700 using an independent agent.

[rajatsingh78]

I would say that you are misinformed here, simple maths -

Original Ex-Showroom = Rs. 7,79,000
Road Tax (@ 7%) = Rs. 54530
Registration Charges = Rs. 200
Total = 54730 ----(a)

Discounted Ex-showroom = Rs. 7,56,000
Road Tax (@7%) = Rs. 52920
Registration Charges = Rs. 200
Total = Rs. 53120 ----(b)

I know that the RTO charged on the discounted ex-showroom because the road tax and registration receipt provided by the RTO is of amount (b),
If what you said was correct, I would have got the receipts for amount (a)

I am assuming that you are mentioning here about Bangalore, so the Karnataka RTA rule book (Part A5;[See Section 3(1)]
) states "At the time of Registration of New Vehicles.12 Percent of cost of the vehicle.", you can check this at this location, under RTO Services-->Fees, Taxes & Fines-->Tax Details-->Taxation Schedule-->Page number 9 of the document,

RTO guys do make money on misinformed people, trust me, they do have targets, atleast in the southern part of our country

Originally Posted by theexperthand

@rajatsingh78

I agree with Sumith. I have taken delivery of 2 cars in last 2 years and in both cases, we did the registration done by our self. The RTO charges the tax based on the ex-showroom price by company, not by how much you paid for the car.

Both times, we did get discounts and the amount we paid was less than ex-showroom price, but we did not get any discount on the road tax. We did take up this issue with RTO when we did the registration first time (the sale certificate was showing an amount which was less than ex-showroom price) but he informed us that he calculates the tax based on the ex-showroom and issued us the tax receipt for the amount based on full ex-showroom price.

Showroom guys makes a cut when they use their own agents to get the registration done - the price quoted by the showroom guys for registration was 2.5K, but we got it done for 700 using an independent agent.

[theexperthand]

Originally Posted by rajatsingh78

I know that the RTO charged on the discounted ex-showroom because the road tax and registration receipt provided by the RTO is of amount (b),
If what you said was correct, I would have got the receipts for amount (a)

I am assuming that you are mentioning here about Bangalore, so the

Rajath, I was talking about Kerala. In my case, I got the tax bill for the whole amount I paid, so I do not see any scope where he could have made money. The whole system is computerized and I am not sure RTO can issue me a receipt for a certain amount and later he can enter a different amount in the system and pocket the rest of the money.

Any way, if you think you have a strong case, do make it a point to raise your voice. As a customer you are entitled to have a clear view of what is happening with your money.

[vina]

Originally Posted by rajatsingh78

I would say that you are misinformed here, simple maths -

Original Ex-Showroom = Rs. 7,79,000
Road Tax (@ 7%) = Rs. 54530
Registration Charges = Rs. 200
Total = 54730 ----(a)

Discounted Ex-showroom = Rs. 7,56,000
Road Tax (@7%) = Rs. 52920
Registration Charges = Rs. 200
Total = Rs. 53120 ----(b)

I know that the RTO charged on the discounted ex-showroom because the road tax and registration receipt provided by the RTO is of amount (b),
If what you said was correct, I would have got the receipts for amount (a)

I am assuming that you are mentioning here about Bangalore, so the Karnataka RTA rule book (Part A5;[See Section 3(1)]
) states "At the time of Registration of New Vehicles.12 Percent of cost of the vehicle.", you can check this at this location, under RTO Services-->Fees, Taxes & Fines-->Tax Details-->Taxation Schedule-->Page number 9 of the document,

RTO guys do make money on misinformed people, trust me, they do have targets, atleast in the southern part of our country

So what happens if, let us say, the dealer sells you a car with 90% discount (because you are his son, or because you are willing to pay the rest of the 90% as cash of books) - does that mean you pay road tax on 10% of the regular price?

the document you mentioned says:

2. Cost of the vehicle in relation to a motor vehicle means –
(a) In respect of a vehicle manufactured in India, cost of the vehicle as per the purchase invoice issued either by the manufacturer or by the dealer of the vehicle including the excise duty, sales tax, surcharge or cess, entry tax etc., as payable in the State of Karnataka; and


So I'm thinking this is ambiguous - does it include discounts or not?

[rajatsingh78]

not pocket the money, but increase revenue

Originally Posted by theexperthand

Rajath, I was talking about Kerala. In my case, I got the tax bill for the whole amount I paid, so I do not see any scope where he could have made money. The whole system is computerized and I am not sure RTO can issue me a receipt for a certain amount and later he can enter a different amount in the system and pocket the rest of the money.

Any way, if you think you have a strong case, do make it a point to raise your voice. As a customer you are entitled to have a clear view of what is happening with your money.

Ok, you have a point here, but in my case (i.e.) in UP the tax is calculated as per the sale certificate issued by the vendor (I think its called Form 22), for my Swift VDi too this was the case, so I know this happens.

As for 90% discount, never thought on those lines

Originally Posted by vina

So what happens if, let us say, the dealer sells you a car with 90% discount (because you are his son, or because you are willing to pay the rest of the 90% as cash of books) - does that mean you pay road tax on 10% of the regular price?

the document you mentioned says:

2. Cost of the vehicle in relation to a motor vehicle means –
(a) In respect of a vehicle manufactured in India, cost of the vehicle as per the purchase invoice issued either by the manufacturer or by the dealer of the vehicle including the excise duty, sales tax, surcharge or cess, entry tax etc., as payable in the State of Karnataka; and


So I'm thinking this is ambiguous - does it include discounts or not?

[vina]

Originally Posted by rajatsingh78

not pocket the money, but increase revenue



Ok, you have a point here, but in my case (i.e.) in UP the tax is calculated as per the sale certificate issued by the vendor (I think its called Form 22), for my Swift VDi too this was the case, so I know this happens.

As for 90% discount, never thought on those lines

Well, can you find out (in case you are going to deal with these guys anyway)?

I would like to see if I can get a refund too.


In your case - based on even the "official" ex-showroom price you should have paid less to the RTO - you should get a refund from the dealer.

[rajatsingh78]

Ofcourse I am going to talk to these guys,

I will ask them to explain the registration amount mentioned in the invoice and the actual receipts received from the RTO, whether or not I get a refund is a totally different story.

Will keep the progress posted here

Originally Posted by vina

Well, can you find out (in case you are going to deal with these guys anyway)?

I would like to see if I can get a refund too.


In your case - based on even the "official" ex-showroom price you should have paid less to the RTO - you should get a refund from the dealer.

[theexperthand]

Originally Posted by rajatsingh78

Ofcourse I am going to talk to these guys,

I will ask them to explain the registration amount mentioned in the invoice and the actual receipts received from the RTO, whether or not I get a refund is a totally different story.

Will keep the progress posted here

Do keep us updated. The original receipt from RTO should be a good proof for you to demand the refund. Can you try contacting any independent agent, just to see what amounts he will be quoting?

[rnidumolu]

Dear Team,

As our family shifted to Chennai we wanted to buy a Ritz again, but Zdi this time. So me and my wife went to Khivraj Maruti in Chennai. I am totally new to Chennai and I don't even know Tamil. When we enquired about the Ritz Zdi, the SA told us that they dont have any Zdi but can show me Zxi and the difference between them is only the engine.

After that he has given me proforma invoice quoting some where around 82K as Life time Tax, Road Tax, Extended Warrenty + Basic Accessories. I know that in Tamilnadu the road tax is 10% and for 6.4L car quoting 82K is more.

I have asked the SA to give me the breakup of the 82K. Then started that drama. He said he will go and get one calculator. He took 20 minutes to come back. He handed over me a paper in which he has given the break up as below -

Fright - 950 (per him this includes the petrol and driver batta)
Basic Accessories - 2500 (he could not give me the break up this)
Life tax (10%) - 64K (approx)
Extended Warrenty - 7200 (he is saying that it is only 3rd year)
Temp Registration - 900
Transportation and Logistics - 1000

When I started calculating these amounts, I found that -

1. The total is not summing up to 82K
2. When I have asked him that I will do the registration and don't need them to do it he totally disagreed. When I warned him that if I am not allowed to do the registration by myself, I will walk away then also he was ready with that.
3. When I started taking the quotation given by him, he literrally grabbed that from my hand and when I asked him to give it to me he was not ready.

The points I wanted to make are -

1. Is this the same practice by all car dealers in Chennai that they charge premium to the customers and expect them to pay without even asking what for they are paying?

2. By the way the SA and his leader took the quotation from my hand and were shouting on me my wife was so terrified. She is a pregnent and she become so panic and started shivering. Also she started vomiting immediately coming out of the showroom. In my past experience of buying two cars from Maruti (in Hyderabad) I did not faced any such arrogant behaviour from Maruti. Is this the expected behaviour of Maruti staff in Chennai.

3. If I wanted to escalate this unhealthy experience to Maruti what should I do? First of all will they listen as I came to know that Khivraj is their very old dealer.

4. My suggestion to people in Chennai and prospective Maruti buyers, please keep yourself away from Khivraj. They are goons and morons.

[mayankjha1806]

This is not the norm, my friend bought his zen from ABT and his buying experience was much better. Earlier Khivraj was not like this, did you try some other location (I believe there are 3 or 4 Khivraj showrooms), or better still try some other dealer as well.

I am not sure but this seems like a cheap trip to make some quick money, on questioning deeper, the opportunity seemed slipping away hence the rude behavior. Should be reported to Khivraj and Maruti.

[ghodlur]

@rnidumolu,

I am surprised and disgusted at the same time regarding your experience with Maruti dealer. Its a pity that your wife had to witness the rowdy behaviour of the dealer staff.

Best way to start is to officially log a complaint with maruti regarding the dealer and the high handedness of the staff. If you get a feedback, then nothing like it. Call up MS regional office in Chennai and if reqd escalate the matter to much higher authorities. Visit the MS website and get all the contact details.

Parallely you can enquire at other MS showrooms in Chennai. All the best.

[Zappo]

First things first. Escalate this to Maruti. Pronto. This is unheard of behavior! Also let the dealership know that you may file a lawsuit for having caused agony leading up to medical scare for a pregnant lady and also make Maruti a joint responder to the same since they are acting as their agents.

Anything in the world that I can't stand are the boorish people who have not learnt the basic decorum of interacting in a civilized society.

[vigsom]

The only way you can save yourself from being conned is to be well informed.

Khivraj is an old name in Chennai and it is shocking to see this poor example.

Please visit multiple dealers to gauge who is the most genuine.

My first experience at dealerships - 2/4 wheelers and even white goods showrooms in Chennai has been bad - salesmen lack knowledge , just want you to accept the deal without asking questions and latch on to you if you try to walk out.

[narayan]

Sorry to hear your experience. But before you escalate to Maruti, please see if you can ask a friend of yours to pose as a potential buyer and obtain a quotation from the SA. Also hope you have the names of the dealer staff you met. Armed with this quotation please approach Maruti and ask them whether this particular dealer practise is approved by them or not ? To further underline the specific malpractise at Khivraj, you may go and visit another Maruti dealer and take a quotation and check for differences. In that case, Khivraj will clearly be nailed. Else alteast you can highlight to Maruti that 2 of their dealers are unnecessarily inflating the cost