Ok I'll agree to that
. Frankly I've never driven a CVT till date so don't know the feeling. I agree to the revving below 2000 rpm bit as I've experienced it in all 3 modes. Car seems very relaxed in the Eco mode if you are relaxed that is. I tried 'S' with tiptronic yesterday in power mode and it was something else. Something that you're initially not prepared for. I like it! First Service (Issues and Concerns)
My car finished 1000 kms last week hence had scheduled the first service appointment last Saturday. I went in at 9:45 for a 9:30 appointment to Millennium Toyota Thane.
I had a left pulling issue and also the steering wasn't centred correctly which I'd told them about few days post delivery. Now the Service Advisor once assigned, post taking inventory tells me "Sir woh left pulling ke liye alignment karna padega". Now I let it slip that it's got something to do with the Camber based on what Sankar had posted but they chose to ignore it. However, he mentioned alignment 2-3 times which is when I realized they're going to charge me for it. I asked him how much and before he could tell me the price I told them they can keep the car with them if they charge for something which is an issue from beginning. Moment 4/5 other customers turned it was suddenly free of cost. They did alignment and the issue didn't go away. They hauled up the car, did some adjustments and the issue seems to have reduced a little but I'm still not convinced it's gone away completely. The steering alignment issue has almost been resolved. I guess it's something I'll just have to live with. Never thought I'd say something like this about Toyota!
Another issue was that they'd not installed one of the fog lamps properly as there was a gap in the housing and the actual lamp. Till 14:30 they hadn't addressed despite me speaking to the Service Advisor (multiple times), Accessories guy (multiple times) and my Sales person (who's fairly senior, a thorough gentlemen and has excellent relationship with us). Frankly I'd blame the Service Advisor who was very busy and seemed overloaded with many cars allotted to him who should have got this done. I had to go to him multiple times to remind him of this issue and it was very late in the day when he took it up. This was resolved and was a 30 min job for which they waited a very long time!
My dad noticed another thing, on the RHS front turn indicator there was a glass portion which had been chipped off. Now both of are were very clear that we didnt do this. I had a Eureka moment and took a look at the photos taken during delivery and voila it was there during delivery and was missed by both of us in our excitement. We were fairly certain this happened during installation. What was disappointing is that it wasn't communicated to us. We can live with it and understand that it can happen due to human error but this whole intention to cover it up isn't something we appreciate. I immediately bought this to the notice of the aforementioned 3 persons. The worst response came from the accessories guy who at first denied it happened during installation then said we'll have to check from our records as to who bought the car from stock yard and who did PDI etc etc. I told them to stop giving me bureaucratic crap and sort it out. They started to attempt to pin it on me and I told them I wanted to avoid the following conversation where I have to show them proof and I'd rather they'd take my word for it. I showed them the photo and the whole tone of the conversation changed. They have agreed to change it but spare parts and accessories seem to be an issue so this has been pushed to a later date!
The drive side interior light has stopped working post service which was working fine pre service. I don't think they'll do anything about it so I guess I'll have to pay for this. Amazingly in my last Innova all the bulbs were stock for almost 25k kms and ~2 years so this is disappointing to say the least.
They managed to mildly scrape the front bumper on the LHS inside their premises. It isn't surprising as they way they drive the cars can give someone a big heartache (too fast, unnecessary wheelspin in a small area, etc). They acknowledged that too and have agreed to get it fixed during my next visit.
My last Innova experience both of the car and the showroom and service centre was flawless. This one hasn't begun on a good note. Hope this is an aberration and doesn't happen in the future.
I have a question on the left pulling issue. Can a normal alignment and balancing chap fix this issue? Expressway trip
Did a lunch run to Lonavala and back. We were 8 adults and 2 kids in the car. The car never felt lacking in power and climbed the ghat easily in ECO mode. While the engine map and passenger load ensured some sluggishness in ECO mode reverting to normal mode helped a lot. It was still way better than the old car. Got an overall mileage of 13kmpl on the MID for the trip which is very decent considering the power and size of the engine, no of people on board. I think it can give a much better mileage on longer highway trips. Seating is excellent for the first 2 rows of seats. Folks (3 adults) in the last row of seats weren't too happy but managed! Accessories Shortfall
This is something I noticed both at the showroom and outside. The accessories seem to be in short supply. I wanted the chrome muffler cutter and it was out of stock. I went to the after market guy for some rubber mats as the OEM fabric mats will get destroyed with all the muck and stuff in out Mumbai monsoon but no one seems to have any accessories of the Innova Crysta. It seems there is some mapa (local speak for measurements) which hasn't yet been done for the Innova Crysta. Another guy mentioned that due to lack of clarity on whether this car will be sold due to the impending ban of diesel vehicles over 2000cc seat cover manufacturers don't want to invest in making stocks of the seat covers. Talk about domino effect! I don't believe it to be the reason but it's really curious that a month since launch something as basic as floor mats and seat covers are yet to hit the market! Even for installing the music system they used the bracket from the old Innova and made some cuts to make it work here.
Originally Posted by parsh
Maybe time to start Issues and Solutions thread for Innova finally
+1 to that!