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Old 12th September 2019, 15:14   #76
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

5 year / unlimited km warranty package for Tata Harrier announced

Tata Motors has announced a 5 year / unlimited km extended warranty package called Pentacare Warranty for the Harrier. It can be purchased for Rs. 25,960 within 90 days of the date of sale of the Harrier.

Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales-2019tataharrier01.jpg

The Pentacare Warranty package covers manufacturing defects in parts like the engine and transmission, engine management system, air conditioning, fuel system and fuel pump as well as driver information system among others. The package also covers malfunctioning of the clutch and suspension up to 50,000 km.

The Tata Harrier is powered by a 2.0-litre, 4-cylinder diesel engine that produces 138 BHP @ 3,750 rpm and 350 Nm @ 1,750-2,500 rpm and comes paired with a 6-speed manual gearbox. The standard warranty offered on the Harrier is 2 years / 1,00,000 km.

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Old 12th September 2019, 15:26   #77
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

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Originally Posted by TusharK View Post
5 year / unlimited km warranty package for Tata Harrier announced

Tata Motors has announced a 5 year / unlimited km extended warranty package called Pentacare Warranty for the Harrier. It can be purchased for Rs. 25,960 within 90 days of the date.
So does this mean that once you purchase the said package, your Harrier will be under warranty for a total of 7 years? Or is it just a total of 5 years with unlimited mileage.

If it is the latter then it's quite expensive at Rs. 25,960 since I bought the 2 year extended warranty package for my Hexa for just Rs. 15000.

Still in either case it's a welcome move by Tata and this should instill some confidence for the potential buyers of Harrier.
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Old 12th September 2019, 15:29   #78
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

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Originally Posted by TusharK View Post
Tata Motors has announced a 5 year / unlimited km extended warranty package called Pentacare Warranty for the Harrier. It can be purchased for Rs. 25,960
Premium amount is on the higher side?

That would also take the pricing of the Harrier above the Hector top-end now, given 5 years/ unlimited km warranty is standard on the Hector (which also provides 5 years RSA as well standard).

Last edited by CrAzY dRiVeR : 12th September 2019 at 15:31.
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Old 12th September 2019, 15:41   #79
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

Ideally, there should not be a premium amount at all. Nothing gives the customer more confidence than a standard 5 year unlimited warranty. Atleast for a short period of time, I think they should offer that warranty free of cost. They need that for rebuilding their customer's confidence.

All these warranty packages are ussually based on tie ups with insurance companies. May be their own analysis suggests them that such a warranty will take their costs to unsustainable levels.

Last edited by padmrajravi : 12th September 2019 at 15:42.
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Old 12th September 2019, 16:10   #80
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

Since reliability of the Harrier is moot point over here, a 5 year warranty does allay fears - but why charge for it? Don't they have enough confidence in the car? If newbie MG Hector can provide it FOC without fear, so should Tata Motors.
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Old 12th September 2019, 16:14   #81
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

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Originally Posted by CrAzY dRiVeR View Post
Premium amount is on the higher side?
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Originally Posted by padmrajravi View Post
Ideally, there should not be a premium amount at all.
KIA is charging INR 26532/- for the same, whereas internationally they offer 7 years standard warranty IIRC.

No doubt both are on a bit higher side specially when extended warranties tend to eliminate few items covered in standard warranties.
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Old 12th September 2019, 23:59   #82
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

Tata don't need this extended warranty even if they just concentrate on good after sales & service, & iron out the quality kinks, they've a winner in their hands.
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Old 13th September 2019, 03:36   #83
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Default Re: Harrier: 5 year / unlimited km extended warranty coming as Tata tries to revive sales

Hands down, Tata MUST improve the overall product packaging with the Harrier. As pointed out by fellow bhpians the Harrier leaves with a lot to be desired even though it is miles ahead compared to previous Tata cars. These niggles will definitely play their part against the charts when they launch the 7 seater version of the Harrier.



Second, Tata MUST improve quality of customer handling folks, customer touchpoints and the Marketing efforts - else it is only a downward spiral.


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The "Reclaim Your Life" campaign for the Tata Safari is still one of best ads by an Indian carmaker till date. It almost makes anyone to buy one, though Safari has issues of its own. Harrier deserves such a campaign if not more.
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